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Audio Conferences

LIVE! Patient Flow: Strategies to Improve Throughput and Control Surge Capacity 08/19/09

2009 National Patient Safety Goals

Anticoagulant Therapy

Anticoagulant Therapy and the New NPSG

Crew Resource Management

Eliminate MRSA Infections in Your Hospital

HCAHPS: Improve Your Scores and Increase Patient Satisfaction

Hospital Acquired Conditions

Hospital Acquired Conditions

Hospital-Acquired Conditions

Infection Control

Make FMEA Work for You: Reduce Risk and Improve Patient Safety

Medication Reconciliation

Patient Falls: Improve Assessment and Prevention

Periodic Performance Review

Pressure Ulcer Prevention

Protect Patients At-Risk for Sleep Apnea

Rapid Response Systems for Small Hospitals

Reporting Critical Test Results

Suicide Risk Assessment

Surgical Care Improvement Project

The Joint Commission's Patient Education Standards

Universal Protocol

Universal Protocol

Books

SPECIAL Anticoagulant Therapy FAQs

Benchmarking Basics

SPECIAL Crew Resource Management

SPECIAL Critical Test Results Troubleshooter

Effectively Managing Patient Education

SPECIAL Failure Modes and Effect Analysis

HCAHPS Basics: A Resource Guide for Healthcare Managers

Handoff Communication, Global Edition: Safe Transitions in Patient Care

Making Your Data Work

SPECIAL Making it Right

Medication Management and Reconciliation, Global Edition

National Patient Safety Goals Calculator 2009

SPECIAL Patient Falls Assessment and Prevention

Patient Falls Assessment and Prevention: Global Edition

SPECIAL Patient Safety Mail, 2nd Edition

Patient Safety, Global Edition: Tools and Games to Train Staff

Patient Satisfaction and the Discharge Process

Performance Improvement Basics, 2nd Edition

Rapid Response Teams, Global Edition

SPECIAL Rapid Response Teams, Second Edition

SPECIAL Ready, Set, Patient Safety! Second Edition

Statistics Basics, Global Edition

Statistics Basics: A Resource Guide for Healthcare Managers

SPECIAL Suicide Risk Assessment

SPECIAL Suicide Risk Assessment FAQs

SPECIAL Surgical Care Improvement Project

SPECIAL The 2009 National Patient Safety Goals FAQs

SPECIAL The Patient Safety Officer's Handbook

Transparency Success Stories

CD-ROMs

SPECIAL FMEA Reference Toolkit

Consulting

Consulting:Quality and Performance Management

Continuing Education

Effective Process Management: Boston, MA 09/23/09

Collecting, Analyzing, and Presenting Quality Data: Boston, MA 09/24/09

Nursing CE Series: Infection Control During Construction

Free e-Newsletters

HCPro's Calendar of Events

HCPro's Weekly Update on the ANCC Magnet Recognition Program®*

Patient Safety Monitor Alert

Patient Safety Quality Monthly

Handbooks

Building Your Culture of Safety: Six Keys to Preventing Medical Errors

SPECIAL HCAHPS Success: Ten Strategies to Improve Performance

Infection Control Training Handbook Series

SPECIAL Making It Right Training Tools

SPECIAL SBAR: Situation, Background, Assessment, Recommendation

SPECIAL The CMS Restraint Training Requirements Handbook

The Tubing Misconnections Prevention Handbook

Live Events On-Demand

National Patient Safety Goals Update: Analysis and Advice for 2009

Magazine

HealthLeaders Magazine

Newsletters

Briefings on Patient Safety

Online Learning

Nursing CE Series: Infection Control During Construction

Reports

Quality/Patient Safety Special Reports

Seminars

Effective Process Management: Boston, MA 09/23/09

Collecting, Analyzing, and Presenting Quality Data: Boston, MA 09/24/09

Videos

SPECIAL Patient Flow: An All-Staff Video for Improving Throughput

SPECIAL Patient Satisfaction Success

SPECIAL Prevent Tubing Misconnections: Six Steps to Keep Patients Safe

SPECIAL Preventing Patient Falls: A Training Video for All Staff

SPECIAL Restraint and Seclusion

SPECIAL SBAR: Staff Training for Improved Communication

SPECIAL Successful Service Recovery Encounters: Making It Right in Healthcare

Understand The Joint Commission's Universal Protocol

Web sites

HealthLeaders Magazine

Webcasts

LIVE! Managing Your Data: Tools for Analysis 07/09/09

LIVE! Managing Your Data: Best Practices for Presentation 07/30/09

Managing Your Data: Methods for Understanding and Collecting

Managing Your Data: Virtual Workshop Series

Root Cause Analysis Basics

SBAR Basics: Train Staff to Improve Communication and Save Lives

Statistics Basics: Build Meaningful Data and Improve Patient Safety

Best Sellersin Quality/Patient Safety

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*MAGNET™, MAGNET RECOGNITION PROGRAM®, and ANCC MAGNET RECOGNITION® are trademarks of the American Nurses Credentialing Center (ANCC). The products and services of HCPro, Inc. and The Greeley Company are neither sponsored nor endorsed by the ANCC. The acronym "MRP" is not a trademark of HCPro or its parent company. HCPro, Inc. is not affiliated in any way with The Joint Commission, which owns the JCAHO (Joint Commission on Accreditation of Healthcare Organizations) and Joint Commission trademarks, the Accreditation Council for Graduate Medical Education, which owns the ACGME trademark, or the Accreditation Association for Ambulatory Health Care (AAAHC).