Patient Satisfaction Success

Patient Satisfaction Success

Improve your HCAHPS scores

Teach front-line staff how to interact with patients in a way that will improve scores on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) with the valuable and easy-to-use resource.

This video gives specific examples of behaviors to avoid, and covers six key areas most closely linked by experts to overall performance. Patient Satisfaction Success: Six Essential Steps to Boost HCAHPS Performance will allow you to:

• Train staff on how to treat patients with dignity
• Increase performance on patient-centered care
• Show staff how to effectively communicate with patients through white boards.
• Train housekeeping to leave cards when the patient is not in the room, so the patient knows the room has been cleaned
• Demonstrate additional benefits of hourly rounding and therapeutic time – reduction of pressure ulcers and patient falls; nurses also perceive a lighter workload

BONUS TOOL

This video includes handy laminated cards featuring six steps for increasing patient satisfaction

The HCPro Risk-Free Money-Back Guarantee

We would be nothing without our customers, that’s why we guarantee you’ll love this video. Buy this video today, risk-free, and if you’re not completely satisfied just send it back within 10 days and we’ll give you a full refund.

Publisher :  HCPro, Inc
 
Product Types :

• Videos

Departments :

• Other Quality/Patient Safety Products
• Other Special Discounts Products

ORDER CODE: VPSSDVD
SOURCE CODE: ECMW