Seminars

Day 1: Medical Staff Leadership: New challenges, new knowledge, and new skills

6:00 a.m. – 7:00 a.m. Registration and continental breakfast

7:00 a.m. – 8:15 a.m. Plenary Session: The Impact of Healthcare Reform on Physicians' Practices and Hospitals

• Healthcare trends affecting physicians and hospitals
• The need to simultaneously cut costs and improve quality and safety

8:15 a. m. – 8:30 a.m. Break
8:30 a.m. – 9:45 a.m. Rethinking the Medical Staff

• Who is responsible for the quality and safety of patient care?
• To whom are physicians accountable and for what?
• How should physician and hospital leaders work together to achieve physician success, hospital success, and great patient care at the same time?
• New medical staff models:
  • Is the old medical staff model dead?
  • What new models are emerging today?
  • How do physician employment and the organized medical staff relate to each other?
  • When multiple models coexist, who is accountable to whom for what?

9:45 a.m. – 10:45 a.m.  Moving From a Competent Physician to a Competent Leader

• Clinical problem-solving vs. management problem-solving: Different skills/different satisfactions
• Leadership succession planning: Ensuring leadership continuity and building talent
• How to run a great meeting so physicians will come (and thank you!)
• Leading change

10:45 a.m. – 11:00 a.m. Break

11:00 a.m. – 11:45 a.m. Conflict Resolution, Negotiation, and Mediation for Medical Staff Leaders

• What is leadership's role when conflict occurs?
• How should conflicts of interest be identified and addressed?
• Getting to yes: How to be a great negotiator
  • Understanding the rules of the game
  • Position-based negotiation
  • Power-based negotiation
  • Interest-based negotiation
  • Principle-based negotiation
  • Mediation: The art of getting two other people to yes

11:45 a.m. – 1:00 p.m. Effective Medical Staff or Obsolete Medical Staff:  How can physicians hold each other accountable for the quality of care we provide?

• The Power of the Pyramid: Achieving great physician performance

1:00 p.m. Adjourn

Evening Networking Reception

Day 2: Credentialing, Accountability, and Competency Measurement

6:00 a.m. – 7:00 a.m. Continental breakfast

7:00 a.m. – 8:30 a.m. Plenary Session: How to Align the Medical Staff and Hospital in an Unaligned World

• The forces that conspire to keep physicians and hospitals unaligned
• How to achieve cultural, economic, and clinical alignment
• Stop making accreditation and regulatory compliance a burden for physicians (and staff) and start looking at it as clinical, operational, and cost- effective opportunities
• What will it take to create a successful ACO?

8:30a.m. – 8:45 a.m.  Break

8:45 a.m. – 10:45 a.m. What Medical Staff Leaders Need to Know About Credentialing and Privileging

• Making patients the focus of credentialing and privileging decisions
• How to streamline credentialing so it is fair, effective, and efficient
• How to establish current competency
• How to delineate privileges: Making sense of laundry lists, core privileges, and competency clusters
• Privileging turf battles
• Low-volume/no-volume providers
• Credentialing and privileging challenges for employed and contracted physicians
• Privileging and ED call
• Telemedicine

10:45 a.m. – 11:00 a.m. Break

11:00 a.m. – 11:30 a.m. Great Expectations:  What do CMS, The Joint Commission, DNV, and HFAP really require?

11:30 a.m. – 12:00 p.m.  Patient Safety and Performance Improvement: What physicians need to know to drive quality

• How do adverse events occur?
• A practical guide to performance improvement and patient safety
• Going beyond patient safety goals and core measures to achieve high reliability

12:00 p.m. – 1:00 p.m. Making Peer Review Effective and Fair

• General competencies
• OPPE
• FPPE

1:00 p.m.  Adjourn

Day 3: Managing Poor Performance, Corrective Action, and the Law

6:00 a.m. – 7:00 a.m. Continental breakfast
7:00 a.m. – 8:00 a.m. Plenary Session: Healthcare Performance: What medical staff leaders and senior management can do to help each other succeed

• Understanding the healthcare financial drivers of today and tomorrow
• How physicians and hospitals can drive down costs together
• RAC audits and financial integrity
• ROI and strategic planning

8:00 a.m. – 8:15 a.m. Break

8:15 a.m. – 8:45 a.m.  Follow the Money: A crash course in healthcare finance and RAC audits for medical staff leaders

8:45 a.m. – 9:45 a.m. Healthcare Law: What medical staff leaders must know to play by the rules and stay out of trouble

• Health Care Quality Improvement Act (HCQIA) and personal liabilities for physician leaders
• Corporate negligence
• Exclusive contracting
• The legal status of bylaws
• National Practitioner Data Bank reporting
• Stark and anti-kickback statutes
• EMTALA

9:45 a.m. – 10:00 a.m. Break

10:00 a.m. – 11:30 a.m. How to Manage Poor and Marginal Performance, Disruptive Behavior, and Impairment

• Medical record delinquencies
• Noncompliance with hospital policies
• Core measures performance
• Managing the marginally performing physician
• A practical step-by-step approach to intervening with a disruptive physician

11:30 a.m. – 11:50 a.m. How to Manage a Fair Hearing and Investigation

• Strategies to prevent fair hearings
• Effective investigations
• Dos and don'ts of corrective action
• Keys to an effective fair hearing

11:50 a.m. – 12:00 p.m. Putting It All Together: Leaving a leadership legacy you can be proud of

12:00 p.m. Adjourn

Upon completion of this program, participants should be able to:

• Describe the impact of healthcare reform on physicians and hospitals
• Explain the mandate for cultural, economic, and clinical physician-hospital alignment
• Describe the roles and responsibilities of the medical staff, board, and administration
• Explain the responsibilities of elected medical staff officers and department chairs
• Illustrate how medical staff and hospital leaders can work together to enhance quality while driving down costs
• Identify strategies for physicians to hold their peers accountable
• Explain how to help every physician be the best he or she  can be
• Identify best practices for implementing a credentialing program that is fair to physicians and protects patients from potential harm
• Identify strategies for making peer review effective and fair
• Explain how to manage poor/marginal performance and disruptive behavior
• Describe how to perform an intervention for chronic behavioral issues
• Define the key drivers of healthcare finance
• Explain best practices for conflict resolution, negotiation, and mediation
• Identify key elements of healthcare law impacting medical staff leaders
• Explain how to run a great meeting that gets results
• Illustrate the fundamental concepts of healthcare finance

Who Should Attend

This program provides your experienced, new, and potential physician leaders with the essential skills they need to make your medical staff effective. Institutions that send a team consisting of emerging and existing medical staff leaders, medical staff services professionals, their CEO, and their VPMA/CMO benefit the most from this program.

Richard A. Sheff, MD

Richard A. Sheff, MD, is principal and chief medical officer with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. He brings more than 25 years of healthcare management and leadership experience to his work with physicians, hospitals, and healthcare systems across the country. With his distinctive combination of medical, healthcare, and management acumen, Dr. Sheff develops tailored solutions to the unique needs of physicians and hospitals. He consults, authors, and presents on a wide range of healthcare management and leadership issues, including governance, physician-hospital alignment, medical staff leadership development, ED call, peer review, hospital performance improvement, disruptive physician management, conflict resolution, physician employment and contracting, health care systems, service line management, hospitalist program optimization, patient safety and error reduction, credentialing, strategic planning, regulatory compliance, and helping physicians rediscover the joy of medicine.

Robert J. Marder, MD

Robert J. Marder, MD, is an advisory consultant and director of medical staff services with The Greeley Company, a division of HCPro, Inc., in Danvers, MA. He brings more than 25 years of healthcare leadership and management experience to his work with physicians, hospitals, and healthcare organizations across the country. Dr. Marder's many roles in senior hospital medical administration and operations management in academic and community hospital settings make him uniquely qualified to assist physicians and hospitals in developing solutions for complex medical staff and hospital performance issues. He consults, authors, and presents on a wide range of healthcare leadership issues, including effective and efficient peer review, physician performance measurement and improvement, hospital quality measurement systems and performance improvement, patient safety/error reduction, and utilization management.

Richard M. Turbin, MD, FACPE

Richard M. Turbin, MD, FACPE, is a healthcare consultant with 15 years of experience as a senior physician executive and 8 years of experience as a Joint Commission surveyor. He consults and presents on a wide range of healthcare leadership issues, including Joint Commission standards education and survey preparation; medical staff credentialing and privileging based on physician competency oversight programs; team-building for physicians, administrations, and boards; and clinical outcomes improvement. In addition to his consulting, Dr. Turbin is a speaker for The Greeley Company medical staff leadership national seminars and onsite education programs. He is board certified in family medicine and currently practices as a designated doctor for Texas Worker's Compensation.

Speakers subject to change.

American College of Healthcare Executives (ACHE)
HCPro, Inc., is authorized to award 15.5 hours of pre-approved Category II (non-ACHE) continuing education credit for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward Category II credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement or recertification.

Continuing Medical Education (CME)
HCPro, Inc. is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

HCPro, Inc. designates this educational activity for a maximum of 15.5 AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

National Association for Healthcare Quality (NAHQ)
This activity has been approved by the National Association of Healthcare Quality for 15.5 CPHQ CE credits.

National Association Medical Staff Services (NAMSS)
This program has been approved by the National Association Medical Staff Services for 18.5 continuing education unit(s). Accreditation of this educational program in no way implies endorsement or sponsorship by NAMSS.

The Ritz-Carlton, Chicago
160 East Pearson Street at Water Tower Place | Chicago, IL 60611
312/266-1000
Online Hotel Reservations
Reservations: 312/266-1000

Discounted Room Rate (deadline: May 15, 2012): $295 per night

For the discounted room rate, reservations must be made by the hotel cutoff date. Be sure to mention Greeley to receive the discounted room rate or type in promo code HC0605 if booking online. Rooms are available on a first-come, first-served basis and often sell out before the cutoff date. Make your hotel reservations immediately to guarantee rate and availability.

Set atop Water Tower Place, high above prestigious North Michigan Avenue, and featuring exquisite décor and intuitive service, The Ritz-Carlton Chicago offers a setting of unmistakable grandeur, ideal for business or for leisure.

Regular Rate

$1,495.00 individual attendee

1. Cancellations received by HCPro, Inc. 30 days or more prior to the seminar are eligible for a credit or refund, less a $250 cancellation fee. The credit will be valid for up to 6 months from date of cancellation.
2. Cancellations made 30 to 10 days prior to the seminar date(s) are not eligible for refunds but are eligible for payment transfer (credit) to another HCPro, Inc. seminar, less a $250 cancellation fee. The credit will be valid for up to 6 months from date of cancellation.
3. Participant(s) who cancel less than 10 days prior to the seminar date(s) will be considered as "no shows" and will not be eligible for refunds/credits.

This policy is subject to change.

Exhibits and sponsorships are the most direct and cost-effective way to make your products and services visible to the people who matter most—those with buying power. For information about exhibit and sponsorship opportunities for any HCPro seminar or conference, call 877/233-8828 or email info@hcpro.com.