Seminars

Day 1
Medical Staff Leadership: New challenges, new knowledge, and new skills

6:00 am–7:00 am	Registration and continental breakfast
7:00 am–7:45 am	Coping with Today’s Challenges and Preparing for Tomorrow’s Healthcare trends affecting physicians and hospitals
7:45 am–9:00 am	Rethinking the Medical Staff What challenges must medical staffs and hospitals face together? Who is responsible for the quality and safety of patient care? To whom are physicians accountable and for what? Physician-hospital alignment: What’s working, what’s not How can we achieve physician success, hospital success, and great patient care at the same time? New medical staff models: Is the old medical staff model dead? What new models are emerging today? What happens when multiple models exist in the same medical staff?
9:00 am–9:15 am	Break
9:15 am–10:15 am	Moving from a Competent Physician to a Competent Leader Clinical problem solving vs. management problem solving: Different skills/different satisfactions Leadership succession planning: Ensuring leadership continuity and building talent How to run a great meeting so physicians will come (and thank you!) Leading change
10:15 am–10:30 am	Break
10:30 am–11:45 am	Conflict Resolution, Negotiation, and Mediation for Medical Staff Leaders What is leadership’s role when conflict occurs? Getting to Yes: How to be a great negotiator Understanding the rules of the game Position-based negotiation Power-based negotiation Interest-based negotiation Principle-based negotiation Mediation: The art of getting two other people to Yes
11:45 am–1:00 pm	How Can Physicians Hold Each Other Accountable for the Quality of Care We Provide? The Power of the Pyramid: Achieving Great Physician Performance
1:00 pm	Adjourn
5:00 pm–6:00 pm	Networking reception

Day 2
Credentialing, Accountability, and Competency Measurement

7:00 am–8:00 am	Continental breakfast
8:00 am–10:00 am	What Medical Staff Leaders Must Know About Credentialing and Privileging Today Making patients the focus of credentialing and privileging decisions How to streamline credentialing so it is fair, effective, and efficient How to establish current competency How to delineate privileges: Making sense of laundry lists, core privileges, and competency clusters Privileging turf battles Low-volume/no-volume providers Privileging and ED call Telemedicine
10:00 am–10:15 am	Break
10:15 am–11:45 am	Raising the Bar: Today’s new expectations for physician performance How to set, communicate, and achieve buy-in to physician performance expectations A commonsense approach to accreditation and regulatory requirements: The Joint Commission, CMS, and public health The revolution in public accountability for quality Moving from a cottage industry to an organized industry Core measures, P4P, and standardizing to excellence How to balance “manage loose” and “manage tight” in your medical staff culture A physician’s guide to performance improvement and patient safety
11:45 am–1:00 pm	Follow the Money: What medical staff leaders need to know about healthcare finance, reimbursement, and RAC audits
1:00 pm	Adjourn

Day 3
Managing Poor Performance, Corrective Action, and the Law

6:00 am–7:00 am	Continental breakfast
7:00 am–8:00 am	Making Peer Review Effective and Fair General competencies OPPE FPPE
8:00 am–9:15 am	Healthcare Law: What medical staff leaders must know to play by the rules and stay out of trouble Healthcare Quality Improvement Act (HCQIA) and personal liabilities for physician leaders Corporate negligence Exclusive contracting The legal status of bylaws National practitioner data bank reporting Stark and anti-kickback statutes EMTALA
9:15 am–10:00 am	How to Manage Poor and Marginal Performance, Disruptive Behavior, and Impairment Medical record delinquencies Noncompliance with hospital policies Core measures performance Managing the marginally performing physician
10:00 am–10:15 am	Break
10:15 am–11:15 am	How to Manage Poor and Marginal Performance, Disruptive Behavior, and Impairment (continued) A practical step-by-step approach to intervening with a disruptive physician
11:15 am–11:45 am	How to Manage a Fair Hearing and Investigation Strategies to prevent fair hearings Effective investigations Dos and don’ts of corrective action Keys to an effective fair hearing
11:45 am–12:00 pm	Putting It All Together: Leaving a leadership legacy you can be proud of
12:00 pm	Adjourn

 

Upon completion of this program, participants should be able to:

• Describe the roles and responsibilities of the medical staff, board, and administration
• List the characteristics of today's effective medical staff
• Summarize the responsibilities of an elected medical staff officer and a medical staff department chair
• Identify strategies for physicians to hold their peers accountable
• Identify principles for implementing a credentialing program that is fair to physicians and protects patients
• Develop policies that ensure mutual accountability within the medical staff while protecting appropriate physician independence
• Identify strategies for making peer review effective
• Describe practical steps to achieve a strong medical staff culture
• Explain best practices for conflict resolution, negotiation, and mediation
• Summarize strategies for fulfilling medical staff responsibilities regarding healthcare finance, legal, and regulatory requirements

WHO SHOULD ATTEND

This program provides your existing, new, and emerging physician leaders with the essential skills they need to make your medical staff effective. We have found that institutions that send a team consisting of emerging and existing medical staff leaders, medical staff services professionals, their CEO, and their VPMA/CMO benefit the most from this program.

Jonathan H. Burroughs MD, MBA, FACPE, CMSL
Senior Consultant

Dr. Jon Burroughs is senior consultant at The Greeley Company working with medical staffs and boards throughout the country in the areas of governance, credentialing, privileging, peer review and performance improvement, medical staff development planning, strategic planning and physician performance and behavior management. Board certified in medical management, Dr. Burroughs is a past medical staff president, past president of the New Hampshire chapter of the American College of Emergency Physicians, and most recently served as an emergency department medical director. As a member of the governing board of Memorial Hospital in New Hampshire, he chaired the ethics, succession planning and bylaws committees and sat on the joint conference, strategic planning, and medical executive committees.

Michael R Callahan JD
Partner, Katten Muchin Rosenman, LLP

Mr. Callahan is partner at Katten Muchin Rosenman, LLP in Chicago, IL. He concentrates his practice in health care, assisting hospital and health system clients on a variety of health care legal issues including health care antitrust, health care and HIPAA regulatory compliance, accreditation matters and general corporate, medical staff credentialing, hospital/medical staff relations, and mergers and acquisitions. He leads the Firm's HIPAA and Corporate Compliance Group. Mr. Callahan is Vice Chair in charge of educational programs for the Medical Staff, Credentialing and Peer Review Practice Group of the American Health Lawyers Association and a member of the Illinois Association of Healthcare Attorneys. He has served in positions as Chairman of the Health and Hospital Committee of the Chicago Bar Association, the Board of the Illinois Association of Health Care Attorneys, and as Co-Editor of the Antitrust Health Care Chronicle, an antitrust health care publication for the Section of Antitrust Law of the American Bar Association. Mr. Callahan has been a past member of the Steering Committee of the Hospital and Physicians Relations Committee of the American Academy of Hospital Attorneys (AAHA) and Chairperson of its Joint Venture Task Force, as well as two separate Task Forces of the AAHA and the Section of Antitrust Law of the American Bar Association examining the Health Care Quality Improvement Act. He served on the DePaul College of Law Alumni Board and is also an Adjunct Professor in DePaul's Masters in Health Law Program where he teaches a course on managed care.

Richard A Sheff, MD, CMSL
Vice President of Consulting and Education

Dr. Sheff is chair and executive director at The Greeley Company with over 25 years of healthcare management and leadership experience. With a distinctive combination of medical, healthcare and management acumen, Sheff develops tailored and valued solutions to the unique needs of physicians and hospitals. He has consulted, authored, and lectured on a wide-range of healthcare management and leadership issues and topics including governance, hospital and medical staff performance improvement, managing poor quality and disruptive physicians, patient safety and error reduction, credentialing, medical staff effectiveness and redesign, medical staff leadership development, strategic planning, and regulatory compliance.

Speakers subject to change.

Continuing Medical Education (CME)
HCPro, Inc. is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

HCPro, Inc. designates this educational activity for a maximum of 15 AMA PRA Category 1 Credit(s) ^TM. Physicians should only claim credit commensurate with the extent of their participation in the activity.

American College of Healthcare Executives (ACHE)

HCPro, Inc. is authorized to award 15 hours of pre-approved Category II (non-ACHE) continuing education credit for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward Category II credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement or recertification.

National Association Medical Staff Services (NAMSS)
This program has been approved by the National Association Medical Staff Services for up to 18 continuing education units. Accreditation of this educational program in no way implies endorsement or sponsorship by NAMSS.

National Association for Healthcare Quality (NAHQ)
This activity has been approved by the National Association of Healthcare Quality for 15 CPHQ CE credits.

The Palmer House
17 East Monroe Street | Chicago, IL 60603
312/726-7500
Online Hotel Reservations
Reservations: 877/866-5321

Discounted Room Rate (deadline: May 8): $209 per night

For the discounted room rate, reservations must be made by May 8, 2010. Be sure to mention The Greeley Company/HCPro Inc. to receive the discounted room rate. Rooms are available on a first-come, first-served basis and often sell out before the May 8th cutoff date. Make your hotel reservations immediately to guarantee rate and availability.

As the longest continuously operating hotel in North America, The Palmer House has been the destination of choice for every U.S. president since Ulysses S. Grant, world leaders and dignitaries, celebrities, and Chicago’s movers and shakers. The hotel is within walking distance of the city’s best attractions, including shopping on the Magnificent Mile, Chicago’s theater district, Millennium Park, various city museums, and other cultural attractions near Chicago’s loop. Hotel accommodations include Spa Chakra, a complimentary indoor pool, Precor® Health Club, Lockwood—a “Luxe-dining” restaurant—and Potter’s Lounge.

Early Bird Rate (Apr 09, 2010)	$995.00 individual attendee	$3,980.00 team of five
Regular Rate	$1,295.00 individual attendee	$5,180.00 team of five

1. Cancellations received by HCPro, Inc. 30 days or more prior to the seminar are eligible for a credit or refund, less a $250 cancellation fee. The credit will be valid for up to 6 months from date of cancellation.
2. Cancellations made 30 to 10 days prior to the seminar date(s) are not eligible for refunds but are eligible for payment transfer (credit) to another HCPro, Inc. seminar, less a $250 cancellation fee. The credit will be valid for up to 6 months from date of cancellation.
3. Participant(s) who cancel less than 10 days prior to the seminar date(s) will be considered as "no shows" and will not be eligible for refunds/credits.

This policy is subject to change.

Exhibits and sponsorships are the most direct and cost-effective way to make your products and services visible to the people who matter most—those with buying power. For information about exhibit and sponsorship opportunities for any HCPro seminar or conference, call 877/233-8828 or email info@hcpro.com.