Seminars

Day 1
Medical Staff Leadership: New challenges, new knowledge, and new skills

6:00 am–7:00 am	Registration and continental breakfast
7:00 am–7:45 am	Coping with Today’s Challenges and Preparing for Tomorrow’s Healthcare trends affecting physicians and hospitals
7:45 am–9:00 am	Rethinking the Medical Staff What challenges must medical staffs and hospitals face together? Who is responsible for the quality and safety of patient care? To whom are physicians accountable and for what? Physician-hospital alignment: What’s working, what’s not How can we achieve physician success, hospital success, and great patient care at the same time? New medical staff models: Is the old medical staff model dead? What new models are emerging today? What happens when multiple models exist in the same medical staff?
9:00 am–9:15 am	Break
9:15 am–10:15 am	Moving from a Competent Physician to a Competent Leader Clinical problem solving vs. management problem solving: Different skills/different satisfactions Leadership succession planning: Ensuring leadership continuity and building talent How to run a great meeting so physicians will come (and thank you!) Leading change
10:15 am–10:30 am	Break
10:30 am–11:45 am	Conflict Resolution, Negotiation, and Mediation for Medical Staff Leaders What is leadership’s role when conflict occurs? Getting to Yes: How to be a great negotiator Understanding the rules of the game Position-based negotiation Power-based negotiation Interest-based negotiation Principle-based negotiation Mediation: The art of getting two other people to Yes
11:45 am–1:00 pm	How Can Physicians Hold Each Other Accountable for the Quality of Care We Provide? The Power of the Pyramid: Achieving Great Physician Performance
1:00 pm	Adjourn
5:00 pm–6:00 pm	Networking reception

Day 2
Credentialing, Accountability, and Competency Measurement

7:00 am–8:00 am	Continental breakfast
8:00 am–10:00 am	What Medical Staff Leaders Must Know About Credentialing and Privileging Today Making patients the focus of credentialing and privileging decisions How to streamline credentialing so it is fair, effective, and efficient How to establish current competency How to delineate privileges: Making sense of laundry lists, core privileges, and competency clusters Privileging turf battles Low-volume/no-volume providers Privileging and ED call Telemedicine
10:00 am–10:15 am	Break
10:15 am–11:45 am	Raising the Bar: Today’s new expectations for physician performance How to set, communicate, and achieve buy-in to physician performance expectations A commonsense approach to accreditation and regulatory requirements: The Joint Commission, CMS, and public health The revolution in public accountability for quality Moving from a cottage industry to an organized industry Core measures, P4P, and standardizing to excellence How to balance “manage loose” and “manage tight” in your medical staff culture A physician’s guide to performance improvement and patient safety
11:45 am–1:00 pm	Follow the Money: What medical staff leaders need to know about healthcare finance, reimbursement, and RAC audits
1:00 pm	Adjourn

Day 3
Managing Poor Performance, Corrective Action, and the Law

6:00 am–7:00 am	Continental breakfast
7:00 am–8:00 am	Making Peer Review Effective and Fair General competencies OPPE FPPE
8:00 am–9:15 am	Healthcare Law: What medical staff leaders must know to play by the rules and stay out of trouble Healthcare Quality Improvement Act (HCQIA) and personal liabilities for physician leaders Corporate negligence Exclusive contracting The legal status of bylaws National practitioner data bank reporting Stark and anti-kickback statutes EMTALA
9:15 am–10:00 am	How to Manage Poor and Marginal Performance, Disruptive Behavior, and Impairment Medical record delinquencies Noncompliance with hospital policies Core measures performance Managing the marginally performing physician
10:00 am–10:15 am	Break
10:15 am–11:15 am	How to Manage Poor and Marginal Performance, Disruptive Behavior, and Impairment (continued) A practical step-by-step approach to intervening with a disruptive physician
11:15 am–11:45 am	How to Manage a Fair Hearing and Investigation Strategies to prevent fair hearings Effective investigations Dos and don’ts of corrective action Keys to an effective fair hearing
11:45 am–12:00 pm	Putting It All Together: Leaving a leadership legacy you can be proud of
12:00 pm	Adjourn

Upon completion of this program, participants should be able to:

• Describe the roles and responsibilities of the medical staff, board, and administration
• List the characteristics of today's effective medical staff
• Summarize the responsibilities of an elected medical staff officer and a medical staff department chair
• Identify strategies for physicians to hold their peers accountable
• Identify principles for implementing a credentialing program that is fair to physicians and protects patients
• Develop policies that ensure mutual accountability within the medical staff while protecting appropriate physician independence
• Identify strategies for making peer review effective
• Describe practical steps to achieve a strong medical staff culture
• Explain best practices for conflict resolution, negotiation, and mediation
• Summarize strategies for fulfilling medical staff responsibilities regarding healthcare finance, legal, and regulatory requirements

WHO SHOULD ATTEND

This program provides your existing, new, and emerging physician leaders with the essential skills they need to make your medical staff effective. We have found that institutions that send a team consisting of emerging and existing medical staff leaders, medical staff services professionals, their CEO, and their VPMA/CMO benefit the most from this program.

Richard A Sheff, MD, CMSL
Chairman and Executive Director

Richard A. Sheff, MD, CMSL, is chairman and executive director with The Greeley Company, a division of HCPro, Inc., in Marblehead, MA. He brings more than 25 years of healthcare management and leadership experience to his work with physicians, hospitals, and healthcare systems across the country. With his distinctive combination of medical, healthcare, and management acumen, Dr. Sheff develops tailored solutions to the unique needs of physicians and hospitals. He consults, authors, and presents on a wide range of healthcare management and leadership issues, including governance, physician-hospital alignment, medical staff leadership development, ED call, peer review, hospital performance improvement, disruptive physician management, conflict resolution, physician employment and contracting, health care systems, service line management, hospitalist program optimization, patient safety and error reduction, credentialing, strategic planning, regulatory compliance, and helping physicians rediscover the joy of medicine.

Jonathan H. Burroughs MD, MBA, FACPE, CMSL
Senior Consultant

Jonathan H. Burroughs, MD, MBA, FACPE, CMSL, is a senior consultant with The Greeley Company, a division of HCPro, Inc., in Marblehead, MA. He works with medical staffs and boards throughout the country in the areas of governance, credentialing, privileging, peer review and performance improvement, medical staff development planning, strategic planning, and physician performance and behavior management. Dr. Burroughs is one of The Greeley Company's leading national speakers and also currently serves on the national faculty of the American College of Physician Executives where he has been consistently rated as one of its top speakers and educators during the past five years.

Michael R Callahan, JD
Partner, Katten Muchin Rosenman, LLP

Mr. Callahan, a partner at Katten Muchin Rosenman, LLP, in Chicago, has more than 30 years of experience assisting hospital and health system clients on a variety of healthcare legal issues. He is a frequent speaker on topics including hospital/medical staff relations, peer review, medical staff bylaws, Patient Safety Organizations, healthcare antitrust, medical staff credentialing, and mergers and acquisitions. He leads the firm's HIPAA and corporate compliance practice. Mr. Callahan was recognized as an Illinois Leading Lawyer in Antitrust (2010); as an Illinois Super Lawyer for Health Care (2007-2010); in Best Lawyers in America (1991-2010); in Corporate Counsel; in Marquis Who's Who in American Law; and in Chambers USA: America's Leading Lawyers for Business (2005-2010).

Speakers subject to change.

Continuing Medical Education (CME)
HCPro, Inc. is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

HCPro, Inc. designates this educational activity for a maximum of 15 AMA PRA Category 1 Credit(s) ^TM. Physicians should only claim credit commensurate with the extent of their participation in the activity.

American College of Healthcare Executives (ACHE)

HCPro, Inc. is authorized to award 15 hours of pre-approved Category II (non-ACHE) continuing education credit for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward Category II credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement or recertification.

National Association Medical Staff Services (NAMSS)
This program has been approved by the National Association Medical Staff Services for up to 18 continuing education units. Accreditation of this educational program in no way implies endorsement or sponsorship by NAMSS.

National Association for Healthcare Quality (NAHQ)
This activity has been approved by the National Association of Healthcare Quality for 15 CPHQ CE credits.

Boca Raton Resort & Club
501 East Camino Real | Boca Raton, FL 33432
561/447-3000
Online Hotel Reservations
Reservations: 888/557-6375

Discounted Room Rate (deadline: October 3): $235 per night

For the discounted room rate, reservations must be made by October 3, 2010. Be sure to mention Greeley to receive the discounted room rate. Rooms are available on a first-come, first-served basis and often sell out before the cutoff date. Make your hotel reservations immediately to guarantee rate and availability.

Situated on 356 acres in South Florida, the Boca Raton Resort & Club is an eclectic, private village offering the best of all worlds: a renowned spa, championship golf and tennis, expansive private beach, and luxury marina. Exquisite accommodations within this captivating hotel are presented within five distinct settings ranging from the ultra-luxe Beach Club to the sleek, contemporary Bungalows. Located less than 30 miles from both the Fort Lauderdale/Hollywood International Airport (FLL) and the Palm Beach International Airport (PBI).

Early Bird Rate (Sep 03, 2010)	$995.00 individual attendee	$3,980.00 team of five
Regular Rate	$1,295.00 individual attendee	$5,180.00 team of five

1. Cancellations received by HCPro, Inc. 30 days or more prior to the seminar are eligible for a credit or refund, less a $250 cancellation fee. The credit will be valid for up to 6 months from date of cancellation.
2. Cancellations made 30 to 10 days prior to the seminar date(s) are not eligible for refunds but are eligible for payment transfer (credit) to another HCPro, Inc. seminar, less a $250 cancellation fee. The credit will be valid for up to 6 months from date of cancellation.
3. Participant(s) who cancel less than 10 days prior to the seminar date(s) will be considered as "no shows" and will not be eligible for refunds/credits.

This policy is subject to change.

Exhibits and sponsorships are the most direct and cost-effective way to make your products and services visible to the people who matter most—those with buying power. For information about exhibit and sponsorship opportunities for any HCPro seminar or conference, call 877/233-8828 or email info@hcpro.com.