Our Guarantee

HCPro Products

We offer a worry free shopping experience.  HCPro print and DVD products are fully guaranteed. If you are dissatisfied with a product for any reason, you may receive a full refund or credit by returning the item in resalable condition within 30 days to:

H&H Fulfillment
854 North Prince St.
Lancaster, PA 17603

If you have any questions or concerns about making returns, please contact our Customer Service Department


Online Courses

Online courses are fully guaranteed during your access period*. Once you have completed a course, and if you have questions or are dissatisfied with that online course, please contact our Customer Service Department.

* Access periods vary.  Please see individual product terms for details.


Downloaded Digital Products

Downloaded digital products are not eligible for refunds.


Live Events

Due to the nature of live events – need for advance purchases and limited seating - full refunds are not offered. However, we do offer the following:

  • Cancellations received 30 days or more prior to the event are eligible for a credit or refund, less a $250 cancellation fee. The credit will be valid for up to six months from date of cancellation.
  • Cancellations made 30 to 10 days prior to the event are not eligible for refunds but are eligible for payment transfer (credit) to another HCPro event, less a $250 cancellation fee. The credit will be valid for up to six months from date of cancellation.
  • Participant(s) who cancel less than 10 days prior to the event will be considered "no shows" and will not be eligible for refunds/credits.


Customer Service Department

Representatives are available Monday - Friday 8:00 am to 5:00 pm CST. Please call us at (800) 650-6787 or email customerservice@hcpro.com.  We answer e-mail requests received during business hours the same day and all e-mail requests within two business days.

Thank you for your business.  We look forward to making your experience with HCPro exceptional!