Credit Card: Your credit card will be charged as soon as you check out. We accept American Express, VISA, or MasterCard.
Purchase Order / Billing (online): Towards the end of the checkout process, a screen will appear with a pull-down window called "Select Shipping Method." Choose "Bill Me" as your shipping method if you are ordering via purchase order or you want to be billed. Enter your purchase order number in the field below the pull-down window.
Fax or Mail Orders: If you would rather fax or mail your order in, you must follow two steps: a) Select "Fax Order In" or "Call Me" as your payment method (instead of American Express, VISA, or Mastercard). This method of payment is found toward the end of your online purchase process. b) A form will appear on the Web site. Simply fill out all of the information, print out the order form, and fax the form to 800/639-8511, or mail the form to HCPro, Order Processing, 200 Hoods Lane, Marblehead, MA 01945.
Telephone, Live Customer Service, or E-mail Orders: Please call our Customer Service Department at 877/727-1728 (Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Standard Time) to order over the telephone or to ask questions. You may also select "Call Me" as one of your online payment options, and a customer service representative will call you back on the next business day. You may also e-mail orders or questions to customerservice@hcpro.com. We answer all e-mail requests received during business hours the same day. We respond the next business morning to e-mail requests received during the weekend or holidays.
