Shipping Rates and Policy
Shipping Methods
| Normal Delivery: | 7-10 business days |
| Rush Delivery: | 3-5 business days |
* Rush Delivery only applies to certain items.
* Rush Delivery not available for purchases outside the United States.
Shipping Rates
The shipping fee is a flat $18 for all regular orders (no matter how many products you purchase under one order), except for audioconferences, special reports, packages, and individual newsletters. The cost of "Second Business Day Shipping" is an additional $30.
For live audioconferences, materials downloaded from the Internet will not be charged for shipping. If you are unable to download the materials, you will be assessed a $18 shipping charge for us to send you the materials. Live and "combo" orders received on or after a specified deadline (check individual audioconference information for deadlines) must be phoned in to Customer Service at 877/727-1728. You may also e-mail customerservice@hcpro.com. We answer all e-mail requests received during business hours the same day. We respond the next business morning to e-mail requests received during the weekend or holidays.
For products $99 or less, the shipping fee is $10.
For packages $99 or less, the shipping fee is $10; for all other packages, the shipping fee is $18.
For special reports, the shipping fee is a flat $5, no matter how many special reports you purchase under one order.
For newsletters, however, the shipping fee is $18 for each newsletter.
If you order multiple items with different shipping options, note that those shipping options will still apply. For example, if you order three newsletters and two books under one order, the shipping fee will be $68 ($51 for three newsletters + $18 for two books).
For international shipments or for more information about shipping, please contact our Customer Service Department at 877/727-1728 (Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Standard Time). You may also e-mail customerservice@hcpro.com. We answer all e-mail requests received during business hours the same day. We respond the next business morning to e-mail requests received during the weekend or holidays
Shipping Procedures and Order Processing
Note that the shipping procedures for HCPro products are different from the shipping procedures for vendor products sold on the Healthcare Marketplace. The procedures affect the time it takes for products to arrive to you.
For products from HCPro, we will ship all orders received during the work week within 24 hours. HCPro product orders received over the weekend will be shipped on the following Tuesday. Your order will be shipped via FedEx within 5 business days. We will not ship to P.O. Boxes.
Newsletter subscriptions will begin with a free first issue within 7-10 business days (Rush Delivery: 3-5 business days). Paid subscriptions will begin with the next month's issue.
All orders for vendor products are shipped directly from our vendors within 3-5 business days.
For more shipping information, please contact our Customer Service Department at 877/727-1728 (Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Standard Time). You may also e-mail customerservice@hcpro.com. We answer all e-mail requests received during business hours the same day. We respond the next business morning to e-mail requests received during the weekend or holidays.
