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Audioconferences

• Understanding Changes to JCAHO's Credentialing and Privileging Standards

Books

• HCPro's E-mail Tools for the ANCC Magnet Recognition Program®
• HCPro's Resource Center for the ANCC Magnet Recognition Program®*
• Putting Customer Satisfaction First: 4 Steps to Improve Patient Relations
• The Comprehensive Healthcare Job Descriptions Manual
• The Essential Guide to Medical Staff Reappointment

CD-ROMs

• HCPro's E-mail Tools for the ANCC Magnet Recognition Program®
• Performance-Based Job Descriptions for Home Health

Consulting

• Consulting: Accreditation and Regulatory Compliance

Continuing Education

• LIVE !  The 12th Annual Credentialing Resource Center Symposium Seminar: Las Vegas, NV 05/14/09

Free e-Newsletters

• Accreditation Connection
• HCPro's Weekly Update on the ANCC Magnet Recognition Program®*

Handbooks

• HCPro's E-mail Tools for the ANCC Magnet Recognition Program®
• Putting Customer Satisfaction First: 4 Steps to Improve Patient Relations

Newsletters

• HCPro's Resource Center for the ANCC Magnet Recognition Program®*
• The Staff Educator

Reports

• Solving the Staffing Crunch: Strategies to Recruit and Retain Top Staff

Seminars

• LIVE !  The 12th Annual Credentialing Resource Center Symposium Seminar: Las Vegas, NV 05/14/09

Videos

• Putting Customer Satisfaction First: 4 Steps to Improve Patient Relations

Webcasts

• Filling Your C-Suite with Top Leaders

White Paper

• HCPro's Resource Center for the ANCC Magnet Recognition Program®*