Browsing: Staff Education/Training
Audioconferences
- Consumer-Directed Healthcare
- Creating Sustainable Improvements in Managing Community-acquired Pneumonia
- Customer-Friendly Billing and Collection Practices
- Documentation for Rehab Providers
- Emerging diseases in the ED: Strategies for infection control professionals
- Reduce Physician Turnover through Effective Recruitment and Retention Strategies
Books
- Five-Star Customer Service: A Step-by-Step Guide for Physician Practices
- Medical Office Financial Management
- Putting Customer Satisfaction First: 4 Steps to Improve Patient Relations
- The Practice Administrator's Complete Personnel Toolkit
Continuing Education
- Communication Strategies to Help Patients H.E.A.L.
- Consumer-Directed Healthcare
- LIVE ! ED Call: Effective solutions for hospitals and physicians: Amelia Island, FL 06/11/08
- LIVE ! ED Call: Effective solutions for hospitals and physicians: Naples, FL 11/12/08
Free e-Newsletters
Handbooks
- Communication Strategies to Help Patients H.E.A.L.
- HIPAA Privacy and Security Training Handbook for the Physician Practice Staff
- HIPAA Security Training Handbook for the Physician Practice Staff
- HIPAA Training Handbook for Physician Practices
- HIPAA Training Handbook for Telecommuters: Privacy, Security and Patients Rights
- Medical Necessity Training Handbook for Physicians
- Putting Customer Satisfaction First: 4 Steps to Improve Patient Relations
Reports
Seminars
- LIVE ! ED Call: Effective solutions for hospitals and physicians: Amelia Island, FL 06/11/08
- LIVE ! ED Call: Effective solutions for hospitals and physicians: Naples, FL 11/12/08
Videos
- Malpractice Lawsuits: Understanding Your Role and Preparing a Defense
- Preparing for your Deposition: How to Make a Difference
- Privacy, Security, and You: Protecting Patient Confidentiality under HIPAA
- Privacy, Security, and Your Practice
- Protecting Electronic Health Information
- Putting Customer Satisfaction First: 4 Steps to Improve Patient Relations
- The Anatomy of a Malpractice Lawsuit and How to Increase Your Odds
