HCM Marketplace

• Accreditation
• Ambulatory Surgery Center
• Case Management
• Clinical Documentation Improvement
• Corporate Compliance
• Credentialing/Privileging
• Executive Leadership
• Finance
• Health Information Management
• Home Health Hospice
• Infection Control
• Life Sciences
• Long-Term Care
• Managed Care
• Marketing
• Medical Staff
• Nursing
• Physician Practice
• Quality/Patient Safety
• Rehab
• Residency
• Safety

• Associations
• Audioconferences
• Books
• Boot Camps
• CD-ROMs
• Consulting
• Continuing Education
• Free e-Newsletters
• Handbooks
• Magazine
• Newsletters
• Online Learning
• Reports
• Seminars
• Videos
• Webcasts
• Websites

Accreditation

• A Practical Guide to Assessing the Competency of Low-Volume Providers
• Accreditation Alternatives for Healthcare Organizations
• CMS Conditions of Participation FAQs
• HCPro's E-mail Tools for the ANCC Magnet Recognition Program®
• HCPro's Resource Center for the ANCC Magnet Recognition Program®*
• How to Comply with CMS and Joint Commission Restraint & Seclusion Requirements
• Joint Commission Mock Survey Made Simple
• Medication Reconciliation, Second Edition
• Mock Tracer Monitor
• Nursing Assessment, Plan of Care, and Patient Education
• Performance Improvement Basics: A Resource Guide for Healthcare Managers
• Putting Customer Satisfaction First: 4 Steps to Improve Patient Relations
• Ready, Set, JCAHO (Third Edition)
• Requirements for Improvement
• Stay Ready: Tools to maintain JCI accreditation, Global Edition
• Stroke Care: The Guide to JCAHO Certification
• The CMS Hospital Conditions of Participation
• The CMS Joint Commission Crosswalk 2008 Edition
• The CMS Survey Coordinator's Handbook
• The CMS Survey Guide
• The Compliance Guide to the JCAHO Medical Staff Standards, Fifth Edition
• The Comprehensive Healthcare Job Descriptions Manual
• The Joint Commission Compliance Calculator, 2008 Edition
• The Joint Commission Survey Coordinator's Handbook, Ninth Edition
• The Medication Management Compliance Toolkit
• Tracer Methodology, 2nd Edition
• Tracer Methodology, Global Edition
• Unannounced Survey Kit
• Unannounced Survey

Ambulatory Surgery Center

• Financial Management Made Easy
• Human Resources for ASCs
• Managed Care & Ambulatory Surgery
• Scheduling Strategies for Ambulatory Surgery Centers
• Solving Partner-Level Challenges in Ambulatory Surgery Centers
• Top 25 Policies and Procedures for Outpatient Surgery

Case Management

• Discharge Planning Guide: Tools for Compliance, Second Edition
• Emergency Department Case Management
• End-of-Life Care
• Managing Complex Cases: A Study Guide for Case Managers
• Observation Status
• Protocols, Pathways & Guidelines

Clinical Documentation Improvement

• Clinical Documentation Improvement Specialist's Handbook

Corporate Compliance

• A Practical Guide to EMTALA Compliance
• Compliance Mail: Compliance Training Reminders for the Healthcare Staff
• Compliance Officer's Handbook
• Compliance Program Effectiveness Handbook
• Digital Mammography
• EMTALA Survival Kit
• Guide to Monitoring
• HCCA's Guide to Resident Compliance Training
• Healthcare Auditor's Handbook
• Healthcare Compliance Professional's Guide to Policies and Procedures
• Healthcare Compliance Professional's Guide to Risk Assessment
• Healthcare Compliance Professional's Guide to the False Claims Act
• HIPAA in Clinical Trials: A Practical Guide for Research Compliance
• Hospital Auditing and Monitoring Toolkit, Second Edition
• Internal Investigations Handbook
• Outpatient Cardiac Rehab
• Patient Safety Meets Corporate Compliance
• Putting Customer Satisfaction First: 4 Steps to Improve Patient Relations
• Radiology Manager's Handbook
• Ready, Set, Comply! Second Edition
• Ready-Made Compliance Training
• The 2008 Health Law Primer

Credentialing/Privileging

• Converting to Core Privileging
• Core Privileges for AHPs
• Core Privileges for Physicians, Fourth Edition
• Credentialing Audits
• Economic Credentialing
• Medical Staff Law
• Privileging Conflicts: How to Resolve the Toughest and Most Common Turf Disputes
• Ready, Set, Credential!
• Solving the AHP Conundrum
• The 2008 Credentials Verification Desk Reference
• The CRC's Top Credentialing Letters: A Medical Staff Office Library
• The Credentialing Coordinator's Handbook
• The Essential Guide to Medical Staff Reappointment
• The FPPE Toolbox
• The Medical Staff Meeting Companion
• The Privileging Quick Reference Guide, Third Edition
• Verify and Comply, Fourth Edition

Executive Leadership

• Customer Service for Successful Medical Practice
• Effective Leadership in a Medical Practice
• Five-Star Customer Service: A Step-by-Step Guide for Physician Practices
• Getting Along: How to Avoid and Fix Partner Problems
• Hiring a New Associate: Tips to Find Dr. Right
• Hold the Line on Staff Benefits Expenses
• How to Build Your Practice's Best Staff
• How to Select and Buy Technology and Equipment
• Human Resources for ASCs
• Improve Your Productivity
• In Office MRI: Assessment and Implementation Strategies
• Physician Entrepreneurs: Going Retail
• Physician Entrepreneurs: Marketing Toolkit
• Physician Entrepreneurs: Strength in Numbers
• Profitable Plan Contracting: The Complete Guide
• Scheduling Strategies for Ambulatory Surgery Centers
• Scheduling Strategies: Making Physicians More Productive
• Service Line Execution 2.0
• Solving Partner-Level Challenges
• Solving Partner-Level Challenges in Ambulatory Surgery Centers
• Step Up Practice Productivity
• The Physician's Guide to Overseeing Practice Finances
• The Practice Administrator's Complete Personnel Toolkit
• The Profitable Front Desk
• The Satisfied Patient, Second Edition
• The Top 15 Financial Management Policies and Procedures for Physician Practices
• The Top 15 Policies and Procedures to Reduce Liability for Physician Practices
• The Top 15 Staff Management Policies and Procedures for Physician Practices
• Top 25 Policies and Procedures for Outpatient Surgery
• Winning Your Malpractice Case
• Workspace that Works: Designing Productive New Office Space

Finance

• APCs for ASCs: Strategies for success under the new payment system
• Appeals Toolkit
• Auditing PFS: Your Guide to Revenue Integrity
• Beyond the Contract
• Chargemasters: Strategies to Ensure Accurate Reimbursement and Compliance
• Charity Care: Tools to Manage the Uninsured Population
• Denial Management: Key Tools and Strategies for Prevention and Recovery
• Financial Management Made Easy
• Hospital Product Price Trends
• Improve Billing and Collections: Get the Money You Deserve Now
• Managed Care Contracting Survival Guide for Healthcare Providers
• Medical Office Financial Management
• Patient Access Director's Handbook
• Revenue Cycle Management Toolkit
• Revenue Cycle Management: A Best Practices Toolkit
• Staff Competency in Patient Access
• The PFS Director's Handbook
• Transparent Pricing for Retail Healthcare
• Upfront Collections Toolkit

Health Information Management

• 2008 Coding Manual Package: Hospital Version
• 2008 Coding Manual Package: Professional Version
• 2008 CPT Professional Edition
• 2008 HCPCS Level II Manual
• 2008 ICD-9-CM Manual Volumes 1, 2 and 3
• 2008 ICD-9-CM Manual Volumes 1, and 2
• 2009 Coding Manual Package: Hospital Version
• 2009 Coding Manual Package: Professional Version
• 2009 CPT Professional Edition
• 2009 HCPCS Level II Manual
• 2009 ICD-9-CM Manual Volumes 1, 2 and 3
• 2009 ICD-9-CM Manual Volumes 1, and 2
• Auditing Evaluation and Management Coding
• Automating Ongoing Record Review, 2nd Edition
• Coder Productivity
• HIPAA Made Simple: A Guide to Fast-Tracking Compliance, Second Edition
• HIPAA Security Made Simple
• HIPAA Security Made Simple for Physician Practices
• Hospital Case Studies in EMR Success
• Information Management: Sixth Edition
• More With Less, Second Edition
• Ongoing Records Review, Fifth Edition
• Orthopedic Coding Guide for Ambulatory Surgery Centers, Second Edition
• Physician Practice Case Studies in EMR/CPOE
• Speaking the Physician Language: Strategies for Coders to Obtain Complete Docume
• The HIM Director's Handbook
• The Legal Health Record Companion: A case study approach
• The Medical Records Director's Handbook, Global Edition
• The No-Hassle Guide to EHR Implementation
• The No-Hassle Guide to EHR Policies
• The No-Hassle Guide to HIPAA Policies
• The Privacy Officer's Handbook

Home Health Hospice

• 24 Essential Inservices for Home Health
• Home Health Documentation
• ICD-9 Coding for Home Health
• The Home Health Pocket Guide to OASIS, Second Edition
• The OASIS User's Manual

Infection Control

• Infection Control Compliance Guide, Second Edition
• Infection Control During Construction Manual, Second Edition
• Infection Control Manual for Hospitals, Second Edition
• Infection Control Manual for the Physician's Office
• Infection Control Program Guide
• Infection Control Program Guide, Global Edition
• Laboratory Infection Control: Essential Procedures for Compliance
• Prevent Infections with Isolation Precautions

Long-Term Care

• 20 Essential Inservices for Survey Prep
• 30 Essential Policies and Procedures for Long-Term Care
• 60 Essential Forms for Long-Term Care Documentation
• 60 Essential Forms for the MDS
• A Practical Guide to Consolidated Billing, 2nd Edition
• Accident Prevention and Resident Supervision
• Activities for Resident-Centered Care
• Big Book of Care Plans
• Capitation Strategies for Postacute Providers
• Clinical Documentation
• Collections 1, 2, 3
• Complying with CMS' Psychosocial Guidance
• Critical Thinking in Long-Term Care Nursing
• Defensive Documentation for Long-Term Care
• Essential Nursing Procedures for Long-Term Care
• How to Bill Medicare for Skilled Nursing Facilities, Second Edition
• ICD-9 Coding for Skilled Nursing Facilities
• Incontinence Management for Nursing Homes
• Infection Control for Nursing Homes
• Inservice Training Guide
• Long-Term Care Legal Desk Reference
• Long-Term Care Pocket Guide for Infection Control
• Long-Term Care Pocket Guide to Nursing Documentation
• Long-Term Care Pocket Guides, Second Edition
• Long-Term Care Risk Management: Pressure Ulcers
• Long-Term Care Risk Management: Resident Falls
• Manage Challenging Resident Behaviors: A Resource and Training Guide
• MDS 2.0 RAI User's Manual, 2008 Edition
• Medicare Cost Reports Made Easy
• Medication Management Under F-Tags 329, 425, 428 & 431
• Multidisciplinary Medication Management Tool Kit
• Pain Management Tool Kit for Implementation of the Clinical Practice Guidelines
• Part B Billing 1, 2, 3
• Postacute Payment Manual
• Pressure Ulcers Tool Kit for Implementation of the Clinical Practice Guidelines
• Resident Assessment and Monitoring for Long-Term Care
• Restorative Nursing Made Easy
• Risk Management through Exceptional Customer Service:A complete training program
• Self-Learning Programs for Certified Nursing Assistants
• The Long-Term Care Nursing Desk Reference
• The Big Book of Activities
• The CNA Training Solution, Second Edition
• The How-To Manual for Rehab Denials and Appeals: Navigating the Medicare Process
• The Long-Term Care Director of Nursing Field Guide
• The Long-Term Care HIPAA Lifeline: A Practical Guide on How to Comply
• The Long-Term Care Mock Survey Toolkit: A Step-by-Step Guide to Survey Readiness
• The Long-Term Care Pocket Guide for Charge Nurses
• The Long-Term Care State Operations Manual
• The MDS Coordinator's Field Guide
• The MDS Self-Audit
• The MDS Troubleshooter, Third Edition
• The QI/QM Troubleshooter
• The Skilled Services Troubleshooter
• The Social Services Guide for Long-Term Care

Managed Care

• 2008 Capitation Survey
• 2008 Disease Management & Wellness Directory and Guidebook
• Asthma: DM Strategies & Programs
• Behavioral Health: DM Strategies & Programs
• Beyond the Contract
• Consumer Driven Healthcare in Action: Case Studies and Success Strategies
• Diabetes: DM Strategies & Programs
• Disease Management: Successful Strategies & Programs
• Engage! A Guide to Involving Your Consumers in Their Health
• Engagement Strategies in Health and Disease Management
• Healthcare Price, Cost & Utilization Benchmarks
• Heart Disease: Disease Management Strategies & Programs, Vol III
• Integrating Wellness into Your Disease Management Program, Second Edition
• Managed Care & Ambulatory Surgery
• Managed Care Contracting Survival Guide for Healthcare Providers
• Managed Medicaid: Medical Management Strategies
• Managed Medicare & Medicaid, Volume IV
• Obesity: DM Strategies & Programs
• Pay for Performance in Action
• Predictive Modeling in Disease Management, 2nd Edition
• Top Managed Care Contracting Clauses

Marketing

• A Marketer's Guide to Brand Strategy
• A Marketer's Guide to HIPAA
• A Marketer's Guide to Measuring ROI
• A Marketer's Guide to Physician Relations
• Case Studies in Transparency: Real world ways marketers educate consumers
• Crisis Communication: Case Studies in Healthcare Image Restoration
• Hospital Campaigns That Work
• The Complete Guide to Hospital Marketing
• Turn Calls into Customers

Medical Staff

• A Practical Guide to Preventing and Solving Disruptive Physician Behavior
• Assessing New Procedures and Technologies
• Assessing Your Medical Staff Office: Tools for Productivity
• Economic Credentialing
• Effective Peer Review, Second Edition
• Emergency Department On-Call Strategies
• EMTALA Survival Kit
• HCCA's Guide to Resident Compliance Training
• Hospitalist Case Studies
• How to Recruit and Develop Physician Leaders
• Measuring Physician Competency
• Medical Staff Leaders' Practical Guide, Sixth Edition
• Proctoring and Focused Professional Practice Evaluation
• The Complete Medical Staff Office Manual
• The Greeley Company Guide to Medical Staff Bylaws
• The Hospitalist Program Management Guide, Second Edition
• The Medical Executive Committee Handbook, Third Edition
• The Top 30 Medical Staff Policies and Procedures, Third Edition
• Tools and Strategies for an Effective Hospitalist Program

Nursing

• A Practical Guide to Finance and Budgeting
• A Practical Guide to Leadership Development
• A Practical Guide to Legal Issues: Skills for Nurse Managers
• A Practical Guide to Managing the Multigenerational Workforce
• A Practical Guide to Nurse Management in the ED
• A Practical Guide to Recruitment and Retention
• A Practical Guide to Staff Development, Second Edition
• Charlie Brown Clipboard
• Clinical Clipboard
• Competencies for Staff Educators
• Competency Evaluation Tools for Case Management Professionals
• Core Skills for Nurse Managers
• Critical Thinking in the Emergency Department
• Critical Thinking in the Intensive Care Unit
• Critical Thinking in the Medical-Surgical Unit
• Critical Thinking in the Obstetrics Unit
• Critical Thinking in the Operating Room
• Critical Thinking in the Pediatric Unit
• Designing Nursing Orientation
• Emergency Department Case Management
• Ending Nurse-to-Nurse Hostility
• Evidence-Based Advance Directives: A Study Guide for Nurses
• Evidence-Based Competency Management for the Emergency Department,Second Edition
• Evidence-Based Competency Management for the Intensive Care Unit, Second Edition
• Evidence-Based Competency Management for the Med-Surg, Second Edition
• Evidence-Based Competency Management for the Obstetrics Unit, Second Edition
• Evidence-Based Competency Management for the Operating Room, Second Edition
• Evidence-Based Competency Management System, Second Edition
• Evidence-Based Falls Prevention
• Evidence-Based Practice in Nursing: A Guide to Successful Implementation
• Evidence-Based Pressure Ulcer Prevention, Second Edition
• Evidence-Based Staff Development
• Fight Fatique: A Nurse Manager's Guide to Reduce Risk and Revitalize Staff
• Handling Difficult Patients: Management Tools for Staff Preparedness
• HCPro's E-mail Tools for the ANCC Magnet Recognition Program®
• HCPro's Guide to Assessing, Pursuing, and Achieving Excellence
• HCPro's Resource Center for the ANCC Magnet Recognition Program®*
• High-Alert Medications and Safe Practices: A Study Guide for Nurses
• Managing Documentation Risk: Tools for Nurse Managers, Second Edition
• Nurse Educator Manual: Essential Skills and Guidelines for Effective Practice
• Nurse Preceptor Training System, Second Edition
• Nursing Peer Review
• Nursing Research Program Builder: Strategies to Translate Findings into Practice
• Observation Status
• Pain Management
• Pediatric High-Alert Medications
• Putting Customer Satisfaction First: 4 Steps to Improve Patient Relations
• Quick-E Series
• Ready, Set, Designation!
• Shared Governance
• Speak Your Truth: Proven Strategies for Effective Nurse-Physician Communication
• Staffing Analyzer: Simplifying Data for Nurse Managers
• Stressed Out About Communication Skills
• Stressed Out About Difficult Patients
• Stressed Out About Drug Interactions
• Stressed Out About Drug Math, Second Edition
• Stressed Out About Nursing School, Second Edition
• Stressed Out About Pharmacology
• Stressed Out About the NCLEX-RN®
• Stressed Out About Your First Year of Nursing
• Stressed Out Series
• The Art of Becoming a Nurse Healer
• The Critical Thinking Series
• The Practical Guide Series
• The Project Director's Toolkit

Physician Practice

• Auditing Evaluation and Management Coding
• Customer Service for Successful Medical Practice
• Effective Leadership in a Medical Practice
• EMTALA Survival Kit
• Essential Policies and Procedures: The Complete Series for Physician Practices
• Five-Star Customer Service: A Step-by-Step Guide for Physician Practices
• Getting Along: How to Avoid and Fix Partner Problems
• HIPAA Security Made Simple for Physician Practices
• Hiring a New Associate: Tips to Find Dr. Right
• Hold the Line on Staff Benefits Expenses
• How to Build Your Practice's Best Staff
• How to Select and Buy Technology and Equipment
• Improve Billing and Collections: Get the Money You Deserve Now
• Improve Your Productivity
• In Office MRI: Assessment and Implementation Strategies
• Medical Office Financial Management
• OSHA Regulatory Manual for Healthcare
• OSHA Training Program for Healthcare
• Physician Entrepreneurs: Going Retail
• Physician Entrepreneurs: Marketing Toolkit
• Physician Entrepreneurs: Strength in Numbers
• Profitable Plan Contracting: The Complete Guide
• Risk Management for the Practicing Physician
• Scheduling Strategies: Making Physicians More Productive
• Solving Partner-Level Challenges
• Step Up Practice Productivity
• The Physician's Guide to Overseeing Practice Finances
• The Practice Administrator's Complete Personnel Toolkit
• The Profitable Front Desk
• The Satisfied Patient, Second Edition
• The Top 15 Financial Management Policies and Procedures for Physician Practices
• The Top 15 Policies and Procedures to Reduce Liability for Physician Practices
• The Top 15 Staff Management Policies and Procedures for Physician Practices
• Winning Your Malpractice Case
• Workspace that Works: Designing Productive New Office Space

Quality/Patient Safety

• Applying Quality Methodologies to Improve Healthcare
• Benchmarking Basics
• Crew Resource Management
• Critical Test Results Troubleshooter
• Failure Modes and Effect Analysis
• Hand-off Communication: Practical Strategies and Tools for JCAHO Compliance
• Handoff Communication, Global Edition: Safe Transitions in Patient Care
• HCPro's E-mail Tools for the ANCC Magnet Recognition Program®
• HCPro's Resource Center for the ANCC Magnet Recognition Program®*
• Improving Drug Therapy
• Improving Infection Control with Data, 2nd Edition
• Making it Right
• Making Your Data Work
• Medication Management and Reconciliation, Global Edition
• Patient Falls Assessment and Prevention
• Patient Falls Assessment and Prevention: Global Edition
• Patient Flow Solutions
• Patient Safety Mail, 2nd Edition
• Patient Safety, Global Edition: Tools and Games to Train Staff
• Patient Satisfaction and the Discharge Process
• Quality Measurement: A Practical Guide for the Emergency Department
• Quality Measurement: A Practical Guide for the Pharmacy
• Rapid Response Teams, Global Edition
• Rapid Response Teams
• Ready, Set, Patient Safety! Second Edition
• Restraint and Seclusion: The Model for Eliminating Their Use in Healthcare
• Statistics Basics, Global Edition
• Statistics Basics: A Resource Guide for Healthcare Managers
• Suicide Risk Assessment
• Surgical Care Improvement Project
• The National Patient Safety Goals Calculator, 2008
• The Patient Safety Officer's Handbook
• The Quality Improvement Toolkit
• Top 30 Patient Safety Policies and Procedures
• Transparency Success Stories

Rehab

• Coding and Billing for Outpatient Rehab Made Easy
• Essential Forms for Therapists
• Infection Control in Respiratory Care: Strategies for JCAHO Compliance
• Managed Care for Rehab Providers Made Easy
• Pocket Guide to Therapy Documentation
• The Desktop Consultant
• The Essential Guide to Recruitment and Retention
• The Essential Guide to Therapy Management
• The How-To Manual for Rehab Denials and Appeals: Navigating the Medicare Process
• The How-To Manual for Rehab Documentation, Second Edition

Residency

• A Practical Guide to Teaching and Assessing the ACGME Core Competencies
• Graduate Medical Education Committee Handbook
• HCCA's Guide to Resident Compliance Training
• Insider's Guide to the ACGME Institutional Review
• Insider's Guide to the ACGME Site Visit: Second Edition
• Residency Program Director's Handbook
• The Residency Coordinator's Handbook

Safety

• 2000 Life Safety Code Field Guide for Health Care Facilities
• 2000 Life Safety Code Set
• 2000 Life Safety Code Workbook and Study Guide for Health Care Facilities
• 50 Essential Forms for Laboratory Compliance
• Complete Guide to Laboratory Safety, Second Edition
• Environment of Care (Third Edition)
• Environment of Care Sample Annual Evaluation and Report to Leadership, 2nd Ed.
• Healthcare Mold Management
• Interim Life Safety Measures Made Easy
• Lab Safety Training Made Simple
• Life Safety Survey Companion
• OR Surgical Fire Training Guide
• OSHA Guidebook for Labs, Second Edition
• OSHA Reference Guide
• OSHA Regulatory Manual for Healthcare
• OSHA Training Program for Healthcare
• Safety Risk Assessment Tools
• The CDC's Tuberculosis Guidelines: Key Strategies for Compliance
• The Hospital Safety Director's Handbook, Third Edition
• The Statement of Conditions Manual