HCM Marketplace

• Accreditation
• Ambulatory Surgery Center
• Case Management
• Clinical Documentation Improvement
• Corporate Compliance
• Credentialing/Privileging
• Executive Leadership
• Finance
• Health Information Management
• Home Health Hospice
• Infection Control
• Life Sciences
• Long-Term Care
• Managed Care
• Marketing
• Medical Staff
• Nursing
• Physician Practice
• Quality/Patient Safety
• Rehab
• Residency
• Safety

• Associations
• Audioconferences
• Books
• Boot Camps
• CD-ROMs
• Consulting
• Continuing Education
• Free e-Newsletters
• Handbooks
• Magazine
• Newsletters
• Online Learning
• Reports
• Seminars
• Videos
• Webcasts
• Websites

Associations

• Association for Healthcare Accreditation Professionals
• Association of Clinical Documentation Improvement Specialists

Audioconferences

• 12/18/2006: Environment of Care Compliance: Are you ready for 2007?
• 12/18/2007: MDRO Update
• 2008 Clinical Trials Billing Update
• 2008 Medicare Severity DRG Update
• 2008 OPPS Final Rule
• 2008 OPPS Proposed Rule
• 2008 Orthopedic Coding CPT Update
• 2008 Physician Fee Schedule
• ACGME Institutional Review: Insider Tips, Tools, and Compliance Strategies
• Achieving JCAHO Stroke Certification
• ADL Coding For Long-Term Care
• An HCPro Encore Presentation: Coding and Billing for Rehab Services
• An HCPro Encore Presentation: Evidence-Based Nursing Practice
• An HCPro Encore Presentation: RUGs 53
• Analysis of The Joint Commission's Executive Briefings
• Analyzing the 2008 OIG Work Plan: Strategies for Hospital Compliance
• Analyzing the 2008 OIG Work Plan: Strategies for Physician Practice Compliance
• Anticoagulant Therapy and the New NPSG
• Anticoagulant Therapy
• Applying Evidence-Based Nursing: Successful Approaches to Data-Driven Practice
• Applying Microbiology to Infection Control Best Practices
• ASC Orthopedic Changes
• Assessing Advanced Practice Professionals (PAs and APRNs)
• Assessing AHPs Under Joint Commission Standard HR 1.20
• Assessing New Procedures and Technologies
• Assessing New Procedures and Technologies: Bariatric Surgery
• Assessing New Procedures and Technologies: Carotid Artery Stenting
• Assessing New Services
• Assigning Discharge Dispositions
• Auditing Your PFS Department
• Authorizing Vendors in the OR
• Avoid Life Safety Code non-compliance
• Avoid OSHA's Most-Cited Hospital Violations
• LIVE !  Avoid the Spread of Infectious Agents in Those Harmless Places 05/16/08
• Avoiding Denials Due to MSPs
• Benchmarking Effectiveness
• Benchmarking Essentials
• Best Practices for Recruiting and Retaining Top Hospitalists
• Black Box Labeling
• Build an effective FPPE solution: Collect, Collaborate, and Comply
• CAH Outpatient Billing Guidelines
• California's New Adverse Event Reporting Law
• Capturing Extensive Services and ADLs for SNF PPS
• LIVE !  Cardiology CPT Coding 06/17/08
• Case Management Services in the ED
• Charity Care: Strategies and Solutions for Managing the Uninsured
• Climbing the Clinical Ladder
• Clinical Documentation Improvement in Case Management
• Clinical Documentation Improvement
• Clinical Documentation Improvement
• Clinical Research Billing Update
• CME Compliance
• CME vs. Promotion
• CMS and Informed Consent
• CMS Releases New F-Tags and Surveyor Guidance
• CMS Sets Guidelines for the Home Health Advance Beneficiary Notice
• CMS' New Restraint and Seclusion Changes: Answering Your Questions
• Coding and Billing for Hospital Supplies
• Coding and Billing for Medicare Part B Therapy Services
• Coding and Billing for Part B Therapy: How to Get the Reimbursement You Deserve
• Coding and Billing for Rehab Services under Medicare Part B
• Coding and Billing for Rehab Services: Avoiding the Pitfalls of the 2006 Codes
• Coding Spinal Procedures Made Easy
• Competency and the Aging Physician
• Competency Challenge: Reappointing Low- and No-Volume Providers
• Compliance Effectiveness
• Compliant Medication Therapy Management Programs
• Complications and Comorbidities in 2008
• Comply with CDC and OSHA Respiratory Standards
• Comply with CMS' 2008 Infection Control Payment Reforms
• Comply with CMS' New Patient Rights Final Rule
• Comply with Revised Joint Commission Standards to Align with CMS
• Complying with CMS' New Psychosocial Guidelines
• Complying with CMS's New Rehab Documentation Requirements
• Conflict of Interest Mitigation: Plans of action for top compliance risks
• Conquer Pain with Draft F-tag #309
• Consumer-Directed Health Plans: Strategies to Help Staff Boost Collections
• Consumer-Directed Healthcare
• Consumer-Directed Healthcare: Definitions, Trends, and the Impact on Healthcare
• Control Bad Debt
• Core Measures and Pay-for Performance: Getting Physicians to Use Data to Change
• Core Measures: Comply with Joint Commission Data Requirements
• Cost Reporting: Strategies for Accurate Future Reimbursement
• Cost Reports 101: A Hospital Auditor's Guide
• CPT 2008
• CPT Coding for Heart Catheterizations and Coronary Interventions
• Creating Sustainable Improvements in Managing Community-acquired Pneumonia
• LIVE !  Crew Resource Management 05/21/08
• Criminal and Civil Risk for Compliance Officers
• LIVE !  Criminal Background Checks: What Are Your Data Telling You? 05/30/08
• Criminal Kickback Trial
• Critical SNF Billing Requirements
• Critical Test Results
• Critical Thinking in Nursing
• Cultural Diversity and Disease Management
• Customer-Friendly Billing and Collection Practices
• Defining the Legal Health Record in a Hybrid Environment
• Denial Management
• Designing a Strategy for ED On-Call
• Designing Effective Orientation Programs
• Determining Skilled Coverage Levels in SNFs
• Developing Critical Thinking Skills in New Graduate Nurses
• Diabetes Coding: Understanding the disease and its documentation requirements
• Diagnostic and Interventional Peripheral Vascular Coding
• Diagnostic Radiology Documentation
• Digital Mammography: Is It the Right Time and Fit for Your Facility?
• Discharge Planning from a Business Point of View
• Discharge Planning in Acute Care
• LIVE !  Discounting Best Practices 05/28/08
• Do Apologies Work?
• Do You Need To Rewrite Your Medical Staff Bylaws?
• Document and Bill for Optimal Reimbursement
• Documentation for Rehab Providers
• DRA Demands on Outpatient Rehab
• Driving Behavior Change Through Incentive Plan Design
• Drug Diversion in Health Care: Strategies for Identification and Prevention
• ED Procedure Coding
• Effective plan design for consumer-driven health plans
• Effectively Manage Multi-Generational Workforces
• Elements of Successful Shared Governance
• Eliminate MRSA Infections in Your Hospital
• Eliminate MRSA Infections in Your Hospital
• Emerging diseases in the ED: Strategies for infection control professionals
• End Verification Requirement Headaches
• Enroll, Engage, and Retain
• ER Wait Times
• Evidence-Based Nursing Competencies
• Evidence-based Practice in Physical Therapy
• Evidence-Based Staff Development
• Excellence in Evidence
• F-Tag #329 Demands Gradual Dose Reduction
• Facility E/M Update
• Fair Market Value
• Final IPPS Rule: Manage the financial and operational changes
• Finance and Budgeting for Nurse Managers
• Find Your Credentialing Software Solution: Ensure a future-proof investment
• Fire and Evacuation in Long-Term Care
• Formal Nursing Peer Review
• Formal Palliative Care in Case Management
• Formal Peer Review
• From fair hearings to MS.1.20
• From Misdemeanors to Felonies
• From Physician-employed RNs to Scrub Techs
• Front-End Collection: Tools and Strategies to Accelerate Cash Flow
• Gear up for Mandatory Reporting Rates of Hospital-acquired Infections
• General Competencies in the 2007 JCAHO Credentialing Standards
• LIVE !  Get Ready for the Quality Indicator Survey 06/18/08
• Hand-offs: Meet the Patient Safety Goal and Improve Communication
• HCAHPS Update
• LIVE !  HCPRo's 4th Annual Shared Governance Audioconference 06/03/08
• Healthcare Construction: Complying with IC and Safety Precautions
• Healthcare Safety Risk Assessments
• Heart Failure under MS-DRGs
• HIPAA Security Rule Enforcement: Prepare for an audit at your facility
• HIPAA Security
• LIVE !  Hire the Right Registration Staff: Assemble a Solid Front-End Team 06/30/08
• Home Health ICD-9 Coding under the 2008 PPS Changes
• Home Health Wound Care: Achieve Financial and Regulatory Success
• Hospital Acquired Conditions
• Hospital Chargemasters
• Hospital Incident-To Requirements
• LIVE !  Hospital Outpatient Billing 05/30/08
• LIVE !  Hospital-Based Clinic E/M Coding 06/25/08
• Hospitalist Comanagement of Surgical Patients
• How to Design and Optimize a Modern Hospitalist Program
• How to Navigate and Thrive under the New HCAHPS Reporting Rules
• IM Standards: What you Need to Know for your Next Joint Commission Survey
• Implementing Culture Change in Your Long-Term Care Facility
• Implementing ED Case Management
• Improving Physician Satisfaction
• In-Home Therapy: Effective Documentation and Reimbursement Strategies for Rehab
• Incentive Programs for Access Staff
• Incident-To Billing
• Incontinence Management Under Surveyor Scrutiny
• LIVE !  Infection Control in the Outpatient Therapy Setting 05/15/08
• Injection and Infusion Coding and Billing
• Inpatient psych PPS
• Inpatient Psych PPS
• Inpatient Rehabilitation Facility Coding Case Studies
• Inpatient vs. Observation Status
• Inpatient vs. Observation Status
• LIVE !  Integumentary CPT Coding 05/28/08
• Interim Life Safety Measures
• Internal Investigations
• Interventional Radiology Coding
• JCAHO's 2007 Medical Staff Standards
• JCAHO's Ongoing Professional Practice Evaluation
• Joint Commission Environment of Care Changes for 2008
• Keys to Skilled Services
• Laboratory Auditing
• Learn the Home Health PPS Changes
• LIVE !  Legal and Tax Implications of Incentive Program Design 05/13/08
• Locking doors in healthcare facilities
• LIVE !  Major Complications/Comorbidities 05/21/08
• Make FMEA Work for You: Reduce Risk and Improve Patient Safety
• Making SBAR work for you: Fine-tune the process to fit your needs
• Making the Medicare Therapy Caps Work
• Managed Care Contracting
• Managed Care Contracting: Use Denial Data to Improve Financial Performance
• Managing Fall Risk in Long Term Care Facilities
• Managing Hazardous Waste
• Managing Hybrid Records
• Managing the Uninsured and Underfunded: Cost-effective solutions for safe care
• Master CMS' New Unnecessary Drugs and Pharmacy Services F-tags
• Master Consolidated Billing
• Master Modifier - 25 When Reporting Professional Services
• Master Outpatient Rehab Documentation
• Master the 2007 Documentation Rules for Outpatient Rehab
• Master the 2007 SNF ICD-9 Codes and Most Difficult Coding Scenarios
• Mastering Case Costing and Cost Benefit Analysis
• Materials Management Benchmarking
• Materials Management
• MDS Audits Under Revised Federal Guidelines and Protocols
• Medicaid Compliance
• Medicaid Enforcement
• Medical Identity Theft
• Medical Liaisons: Best Practices to Audit and Monitor for Compliance
• Medical Staff Proctoring
• Medicare's Shared/Split Visit Policy: Avoid risks and follow documentation rules
• Medicare's Three-Day Payment Window
• Medication Reconciliation Update
• Medication Reconciliation Update
• Medication Reconciliation
• Mentor Programs for New Nurse Managers
• MM.4.10
• Modifier -59: Establish a step-by-step process for OPPS coding compliance
• Modifiers -52, -73, and -74: Ensure Proper Coding at the Point of Care
• Monitoring Speaker Program Compliance: Pharma Industry Best Practices
• Moving to Core Privileging
• MS-DRGs in 2008
• MSP Succession Planning
• National Patient Safety Goal 16A
• Near-miss Reporting
• New CMS Pressure Ulcer Guidelines in Action
• New Directions in Disease Management
• New ESA Transmittals
• New Outcome Measurement Tools for Rehab
• New Tuberculosis Guidelines for Long-Term Care
• NPI Implementation
• NPI: Strategies to prepare your contingency plan and get paid
• Nurses and Social Workers in Case Management
• Nursing Documentation
• LIVE !  Nursing Home Documentation 05/27/08
• Observation Status vs. Short Stays
• Observation Status
• Observation Status
• Observation Status: Protect Revenue and Maintain Compliance
• Online Shift Bidding for Nurses
• Operationalizing the UB-04
• OPPS Observation
• OPPS Packaging
• OPPS Wound Care Coding
• OPPS Wound Care Coding
• Optimize Credentialing and MEC Meetings
• Optimize Medicare Part A Coverage in Your SNF
• Optimize Your Billing Environment
• Optimizing the Discharge Process
• OSHA's Hazard Communication Standard
• Outpatient Outliers
• LIVE !  Outpatient Performance Measures 06/19/08
• P4P Success
• Pain Management Coding for Physician Practices
• Pain Management in Nursing
• Pain Management: Simplify compliance with Joint Commission standards
• Pandemic Exercise Drill Down: Implementing JCAHO's Revised EC and IC Standards
• Paperless Meeting Management
• Part B Billing for DMEPOS
• Part B Billing for Wound Care
• Patient Access Technology
• Patient Falls
• Patient Flow Solutions Series
• Patient Flow Solutions Series: Capacity Management
• Patient Flow Solutions
• Patient Safety Requires Staff Safety
• Pay for Performance Efficiency Measurements
• LIVE !  Peer Review Strategies to Reduce Bias and Improve Performance 06/24/08
• Performance Monitoring, Poliner, and P4P
• LIVE !  Periodic Performance Review 06/25/08
• Person-centered Care for the Alzheimer Resident
• PFS Benchmarking: Strategies to Apply a Proven, Unique Approach
• Photographic Evidence in SNFs
• Physician Mergers
• Physician Provider Audits
• Physician Queries in the MS-DRG/POA Environment
• Physician Satisfaction
• LIVE !  POA Reporting for Hospital Acquired Conditions 06/12/08
• POA Reporting: Strategies to ensure compliance and improve quality
• Position Your Restorative Nursing Program for Success
• Post-Launch: Aggressive, Compliant Marketing Strategies
• Practical Concepts to Determine Fair Market Value
• Practical Strategies for Navigating Medical Staff Conflicts of Interest
• Pre-Approval Product Awareness
• Prepare for the 2008 Physician Quality Reporting Initiative
• Preparing for Severity-Adjusted DRGs
• Present-on-Admission Indicator
• LIVE !  Pressure Ulcer Prevention 06/04/08
• LIVE !  Preventing Catheter-Associated Urinary Tract Infections 06/26/08
• Preventing Post-surgery Risk in Sleep Apnea Patients
• Preventing Sepsis with Bundles
• Pricing Transparency
• Privileging Volunteers during a Disaster
• Prove Medical Necessity Through your Outpatient Therapy Documentation
• Proving Medical Necessity in the Outpatient Rehab Setting
• Radiology ABNs: Ensure compliance and appropriate reimbursement
• Radiology Auditing and Monitoring
• Radiology Orders for Diagnostic Testing
• LIVE !  Rapid Response Systems for Small Hospitals 05/14/08
• Reap the Benefits of Workers' Comp
• Recovery Audit Contractors
• Recruit Physicians without Landing in Jail
• Recruiting and Retention for Rehab Providers
• Reduce Physician Turnover through Effective Recruitment and Retention Strategies
• Reduce the Risk of Medication Management Citations
• Registration Accuracy: Three Case Studies of Success
• Registration Quality Assurance
• Release of Information
• Remote Coding: Assess Your Vision and Design a Program
• Rena Shephard's MDS Self-Audit
• REPLAY - Linking Outcomes and Improvements to the ACGME Core Competencies
• Resident-centered activities under F248 and F249
• Restraints and Seclusion
• Retention in Nursing
• Retool Your Reappointment Process: Strategies for OPPE compliance
• Revenue Codes: Proper billing solutions for financial integrity
• Revised DRGs
• Risk Assessment Update
• Risk Management in Physical Therapy
• Root Cause Analysis
• RUGs 53: Navigating the New Payment Categories from the SNF PPS Final Rule
• SBAR: Tips to Implement, monitor, and train all staff
• SCIP and Public Reporting
• Sepsis Coding
• Shared Governance in Practice
• Silent PPO's
• Simulation Training in GME
• Six Sigma: Techniques and Tools to Improve Patient Safety
• SNF Care Plans Undergo New Scrutiny
• SNF Compliance Under the Deficit Reduction Act
• SNF Revenue Cycle Management Under RUGs 53
• SNF's Face Correct Coding Initiative
• Solutions to End Nurse-to-Nurse Hostility
• Stark II Phase III Unveiled
• Stark Law Update
• LIVE !  Steer Clear of the Top EC Citations 06/10/08
• Strategies for a Successful Physician Handoff
• Strategies to Cultivate Cultural Competence
• Strategies to handle the Joint Commission's Infection control hot spots for 2007
• Strategies to Handle The Joint Commission's Infection Control Hotspots for 2008
• Strategies to Improve Nurse-Physician Relations
• Strategies to Incorporate New NIMS Requirements into Hospital Emergency Plans
• Strategies to Prevent Pressure Ulcers in Your Hospital
• Successful to the Core
• Succession Planning in Nursing
• Suicide Assessment in the ED and Beyond
• LIVE !  Suicide Risk Assessment 05/29/08
• Suicide Risk Assessment: Save Lives and Comply with The Joint Commission
• Supplying, Administering, and Billing Influenza and Pneumococcal Vaccines
• Surge Strategies for Flu Outbreaks
• Surgical Care Improvement Project
• Survey Readiness
• LIVE !  Survive a RAC Audit 06/18/08
• Teaching and Assessing Patient Safety in GME
• Technology in Nursing Education
• The 2008 Home Health OASIS Changes
• The 2008 National Patient Safety Goals
• The 64 Slice CT Scanner: The Latest Battleground in Specialty Turf Disputes
• The 96-Hour Rule: Will your facility's emergency plan hold up?
• The Challenge of Kadlec
• The Clinical Documentation Improvement (CDI) Process
• The Deficit Reduction Act
• The Impact of the New and Revised 2008 ICD-9-CM Diagnosis and Procedure Codes
• The Joint Commission's Focused Professional Practice Evaluation
• The Joint Commission's Life Safety Survey
• The MSP Questionnaire
• The New ASC Payment System
• The New ASC Payment System
• The New Feeding Assistant F-tag #373
• The New Important Message from Medicare Regulation
• The New Important message from Medicare
• The No-Pay Bill, UB-04, NPI, and More
• The Part D Appeals Process for Long-Term Care
• The Quality Indicator Survey
• The Risky Business of Triage
• The Role of the Physician Advisor in Case Management
• The Stark Law: Successful strategies to prevent litigation
• The Transfer-DRG Expansion
• The Uninsured: Putting policy into practice at your hospital
• LIVE !  Timely H&Ps 05/13/08
• Top RFIs for 2007 & Beyond
• Top Service Recovery Best Practices
• Tracking Aggregate Spend: Compliance Pitfalls and Best Practices
• Tracking and preventing radiology denials
• Tracking Registration Errors
• Transforming Case Management Models
• Transparent pricing
• Trauma Coding: Strategies for compliant charge capture in the ED
• Turn Bad Debt into Charity Dollars Through Financial Counseling and Automation
• Understanding Changes to JCAHO's Credentialing and Privileging Standards
• Understanding New EPA Healthcare Regulations
• Upfront Collections in the ED: Strategies to develop a compliant process
• Upfront Collections
• LIVE !  Upfront Collections: Strategies and Secrets to Sustain a Winning Program 06/10/08
• Using FMEA to Comply with the National Patient Safety Goals
• Using ICD-9 Codes and CCI Edits in the Outpatient Rehab Setting
• Using Physician Performance Data in Your Peer Review Process
• Value-based insurance design: Alternative to high-deductible plans

Books

• 20 Essential Inservices for Survey Prep
• 2000 Life Safety Code Field Guide for Health Care Facilities
• 2000 Life Safety Code Set
• 2000 Life Safety Code Workbook and Study Guide for Health Care Facilities
• 2008 Capitation Survey
• 2008 Coding Manual Package: Hospital Version
• 2008 Coding Manual Package: Professional Version
• 2008 CPT Professional Edition
• 2008 Disease Management & Wellness Directory and Guidebook
• 2008 HCPCS Level II Manual
• 2008 ICD-9-CM Manual Volumes 1, 2 and 3
• 2008 ICD-9-CM Manual Volumes 1, and 2
• 2009 Coding Manual Package: Hospital Version
• 2009 Coding Manual Package: Professional Version
• 2009 CPT Professional Edition
• 2009 HCPCS Level II Manual
• 2009 ICD-9-CM Manual Volumes 1, 2 and 3
• 2009 ICD-9-CM Manual Volumes 1, and 2
• 24 Essential Inservices for Home Health
• 30 Essential Policies and Procedures for Long-Term Care
• 50 Essential Forms for Laboratory Compliance
• 60 Essential Forms for Long-Term Care Documentation
• 60 Essential Forms for the MDS
• A Practical Guide to Assessing the Competency of Low-Volume Providers
• A Practical Guide to Consolidated Billing, 2nd Edition
• A Practical Guide to EMTALA Compliance
• A Practical Guide to Finance and Budgeting
• A Practical Guide to Leadership Development
• A Practical Guide to Legal Issues: Skills for Nurse Managers
• A Practical Guide to Managing the Multigenerational Workforce
• A Practical Guide to Nurse Management in the ED
• A Practical Guide to Preventing and Solving Disruptive Physician Behavior
• A Practical Guide to Recruitment and Retention
• A Practical Guide to Staff Development, Second Edition
• A Practical Guide to Teaching and Assessing the ACGME Core Competencies
• Accident Prevention and Resident Supervision
• Accreditation Alternatives for Healthcare Organizations
• Activities for Resident-Centered Care
• APCs for ASCs: Strategies for success under the new payment system
• Appeals Toolkit
• Applying Quality Methodologies to Improve Healthcare
• Assessing New Procedures and Technologies
• Assessing Your Medical Staff Office: Tools for Productivity
• Asthma: DM Strategies & Programs
• Auditing Evaluation and Management Coding
• Auditing PFS: Your Guide to Revenue Integrity
• Automating Ongoing Record Review, 2nd Edition
• Behavioral Health: DM Strategies & Programs
• Benchmarking Basics
• Beyond the Contract
• Big Book of Care Plans
• Capitation Strategies for Postacute Providers
• Chargemasters: Strategies to Ensure Accurate Reimbursement and Compliance
• Charity Care: Tools to Manage the Uninsured Population
• Charlie Brown Clipboard
• Clinical Clipboard
• Clinical Documentation Improvement Specialist's Handbook
• Clinical Documentation
• Clinical Tool Kit Set
• CMS Conditions of Participation FAQs
• Coder Productivity
• Coding and Billing for Outpatient Rehab Made Easy
• Collections 1, 2, 3
• Competencies for Staff Educators
• Complete Guide to Laboratory Safety, Second Edition
• Compliance Mail: Compliance Training Reminders for the Healthcare Staff
• Compliance Officer's Handbook
• Compliance Program Effectiveness Handbook
• Complying with CMS' Psychosocial Guidance
• Consumer Driven Healthcare in Action: Case Studies and Success Strategies
• Converting to Core Privileging
• Core Privileges for AHPs
• Core Privileges for Physicians, Fourth Edition
• Core Skills for Nurse Managers
• Credentialing Audits
• Crew Resource Management
• Critical Test Results Troubleshooter
• Critical Thinking in Long-Term Care Nursing
• Critical Thinking in the Emergency Department
• Critical Thinking in the Intensive Care Unit
• Critical Thinking in the Medical-Surgical Unit
• Critical Thinking in the Obstetrics Unit
• Critical Thinking in the Operating Room
• Critical Thinking in the Pediatric Unit
• Defensive Documentation for Long-Term Care
• Denial Management: Key Tools and Strategies for Prevention and Recovery
• Designing Nursing Orientation
• Diabetes: DM Strategies & Programs
• Digital Mammography
• Discharge Planning Guide: Tools for Compliance, Second Edition
• Economic Credentialing
• Effective Peer Review, Second Edition
• Emergency Department Case Management
• Emergency Department On-Call Strategies
• EMTALA Survival Kit
• End-of-Life Care
• Ending Nurse-to-Nurse Hostility
• Engage! A Guide to Involving Your Consumers in Their Health
• Engagement Strategies in Health and Disease Management
• Environment of Care (Third Edition)
• Environment of Care Sample Annual Evaluation and Report to Leadership, 2nd Ed.
• Essential Forms for Therapists
• Essential Nursing Procedures for Long-Term Care
• Essential Policies and Procedures: The Complete Series for Physician Practices
• Evidence-Based Advance Directives: A Study Guide for Nurses
• Evidence-Based Competency Management for the Emergency Department,Second Edition
• Evidence-Based Competency Management for the Intensive Care Unit, Second Edition
• Evidence-Based Competency Management for the Med-Surg, Second Edition
• Evidence-Based Competency Management for the Obstetrics Unit, Second Edition
• Evidence-Based Competency Management for the Operating Room, Second Edition
• Evidence-Based Competency Management System, Second Edition
• Evidence-Based Falls Prevention
• Evidence-Based Practice in Nursing: A Guide to Successful Implementation
• Evidence-Based Pressure Ulcer Prevention, Second Edition
• Evidence-Based Staff Development
• Failure Modes and Effect Analysis
• Fight Fatique: A Nurse Manager's Guide to Reduce Risk and Revitalize Staff
• Financial Management Made Easy
• Five-Star Customer Service: A Step-by-Step Guide for Physician Practices
• Graduate Medical Education Committee Handbook
• Guide to Monitoring
• Hand-off Communication: Practical Strategies and Tools for JCAHO Compliance
• Handling Difficult Patients: Management Tools for Staff Preparedness
• Handoff Communication, Global Edition: Safe Transitions in Patient Care
• HCPro's E-mail Tools for the ANCC Magnet Recognition Program®
• HCPro's Guide to Assessing, Pursuing, and Achieving Excellence
• HCPro's Resource Center for the ANCC Magnet Recognition Program®*
• Healthcare Auditor's Handbook
• Healthcare Compliance Professional's Guide to Policies and Procedures
• Healthcare Compliance Professional's Guide to Risk Assessment
• Healthcare Compliance Professional's Guide to the False Claims Act
• Healthcare Mold Management
• Healthcare Price, Cost & Utilization Benchmarks
• Heart Disease: Disease Management Strategies & Programs, Vol III
• High-Alert Medications and Safe Practices: A Study Guide for Nurses
• HIPAA in Clinical Trials: A Practical Guide for Research Compliance
• HIPAA Made Simple: A Guide to Fast-Tracking Compliance, Second Edition
• HIPAA Security Made Simple
• HIPAA Security Made Simple for Physician Practices
• Hiring a New Associate: Tips to Find Dr. Right
• Home Health Documentation
• Hospital Auditing and Monitoring Toolkit, Second Edition
• Hospital Case Studies in EMR Success
• Hospital Product Price Trends
• Hospitalist Case Studies
• How to Bill Medicare for Skilled Nursing Facilities, Second Edition
• How to Comply with CMS and Joint Commission Restraint & Seclusion Requirements
• How to Recruit and Develop Physician Leaders
• Human Resources for ASCs
• ICD-9 Coding for Home Health
• ICD-9 Coding for Skilled Nursing Facilities
• Improve Billing and Collections: Get the Money You Deserve Now
• Improving Drug Therapy
• Improving Infection Control with Data, 2nd Edition
• In Office MRI: Assessment and Implementation Strategies
• Incontinence Management for Nursing Homes
• Infection Control Compliance Guide, Second Edition
• Infection Control During Construction Manual, Second Edition
• Infection Control for Nursing Homes
• Infection Control in Respiratory Care: Strategies for JCAHO Compliance
• Infection Control Manual for Hospitals, Second Edition
• Infection Control Manual for the Physician's Office
• Infection Control Program Guide
• Infection Control Program Guide, Global Edition
• Information Management: Sixth Edition
• Inservice Training Guide
• Insider's Guide to the ACGME Institutional Review
• Insider's Guide to the ACGME Site Visit: Second Edition
• Integrating Wellness into Your Disease Management Program, Second Edition
• Integrating Wellness with DM
• Interim Life Safety Measures Made Easy
• Internal Investigations Handbook
• Joint Commission Mock Survey Made Simple
• Lab Billing and Coding: Effective Strategies for Compliance
• Lab Safety Training Made Simple
• Laboratory Infection Control: Essential Procedures for Compliance
• Life Safety Survey Companion
• Long-Term Care Legal Desk Reference
• Long-Term Care Pocket Guide for Infection Control
• Long-Term Care Pocket Guide to Nursing Documentation
• Long-Term Care Pocket Guides, Second Edition
• Long-Term Care Risk Management: Pressure Ulcers
• Long-Term Care Risk Management: Resident Falls
• Making it Right
• Making Your Data Work
• Manage Challenging Resident Behaviors: A Resource and Training Guide
• Managed Care & Ambulatory Surgery
• Managed Care Contracting Survival Guide for Healthcare Providers
• Managed Care for Rehab Providers Made Easy
• Managed Medicaid: Medical Management Strategies
• Managed Medicare & Medicaid, Volume IV
• Managing Complex Cases: A Study Guide for Case Managers
• Managing Documentation Risk: Tools for Nurse Managers, Second Edition
• MDS 2.0 RAI User's Manual, 2008 Edition
• Measuring Physician Competency
• Medical Staff Law
• Medical Staff Leaders' Practical Guide, Sixth Edition
• Medicare Cost Reports Made Easy
• Medication Management and Reconciliation, Global Edition
• Medication Management Under F-Tags 329, 425, 428 & 431
• Medication Reconciliation, Second Edition
• Mock Tracer Monitor
• More With Less, Second Edition
• Nurse Educator Manual: Essential Skills and Guidelines for Effective Practice
• Nurse Preceptor Training System, Second Edition
• Nursing Assessment, Plan of Care, and Patient Education
• Nursing Peer Review
• Nursing Research Program Builder: Strategies to Translate Findings into Practice
• Obesity: DM Strategies & Programs
• Observation Status
• Ongoing Records Review, Fifth Edition
• OR Surgical Fire Training Guide
• Orthopedic Coding Guide for Ambulatory Surgery Centers, Second Edition
• OSHA Guidebook for Labs, Second Edition
• OSHA Reference Guide
• OSHA Regulatory Manual for Healthcare
• OSHA Training Program for Healthcare
• Outpatient Cardiac Rehab
• Pain Management
• Part B Billing 1, 2, 3
• Patient Access Director's Handbook
• Patient Falls Assessment and Prevention
• Patient Falls Assessment and Prevention: Global Edition
• Patient Flow Solutions
• Patient Safety Mail, 2nd Edition
• Patient Safety Meets Corporate Compliance
• Patient Safety, Global Edition: Tools and Games to Train Staff
• Patient Satisfaction and the Discharge Process
• Pay for Performance in Action
• Pediatric High-Alert Medications
• Performance Improvement Basics: A Resource Guide for Healthcare Managers
• Physician Practice Case Studies in EMR/CPOE
• Pocket Guide to Therapy Documentation
• Postacute Payment Manual
• Predictive Modeling in Disease Management, 2nd Edition
• Prevent Infections with Isolation Precautions
• Privileging Conflicts: How to Resolve the Toughest and Most Common Turf Disputes
• Proctoring and Focused Professional Practice Evaluation
• Protocols, Pathways & Guidelines
• Putting Customer Satisfaction First: 4 Steps to Improve Patient Relations
• Quality Measurement: A Practical Guide for the Emergency Department
• Quality Measurement: A Practical Guide for the Pharmacy
• Quick-E Series
• Radiology Manager's Handbook
• Rapid Response Teams, Global Edition
• Rapid Response Teams
• Ready, Set, Comply! Second Edition
• Ready, Set, Credential!
• Ready, Set, Designation!
• Ready, Set, JCAHO (Third Edition)
• Ready, Set, Patient Safety! Second Edition
• Ready-Made Compliance Training
• Requirements for Improvement
• Residency Program Director's Handbook
• Resident Assessment and Monitoring for Long-Term Care
• Restorative Nursing Made Easy
• Restraint and Seclusion: The Model for Eliminating Their Use in Healthcare
• Revenue Cycle Management Toolkit
• Revenue Cycle Management: A Best Practices Toolkit
• Risk Management through Exceptional Customer Service:A complete training program
• Safety Risk Assessment Tools
• Scheduling Strategies for Ambulatory Surgery Centers
• Self-Learning Programs for Certified Nursing Assistants
• Shared Governance
• Solving Partner-Level Challenges in Ambulatory Surgery Centers
• Solving the AHP Conundrum
• Speak Your Truth: Proven Strategies for Effective Nurse-Physician Communication
• Speaking the Physician Language: Strategies for Coders to Obtain Complete Docume
• Staff Competency in Patient Access
• Staffing Analyzer: Simplifying Data for Nurse Managers
• Statistics Basics, Global Edition
• Statistics Basics: A Resource Guide for Healthcare Managers
• Stay Ready: Tools to maintain JCI accreditation, Global Edition
• Stressed Out About Communication Skills
• Stressed Out About Difficult Patients
• Stressed Out About Drug Interactions
• Stressed Out About Drug Math, Second Edition
• Stressed Out About Nursing School, Second Edition
• Stressed Out About Pharmacology
• Stressed Out About the NCLEX-RN®
• Stressed Out About Your First Year of Nursing
• Stressed Out Series
• Stroke Care: The Guide to JCAHO Certification
• Suicide Risk Assessment
• Surgical Care Improvement Project
• The Long-Term Care Nursing Desk Reference
• The 2008 Credentials Verification Desk Reference
• The 2008 Health Law Primer
• The Art of Becoming a Nurse Healer
• The Big Book of Activities
• The CDC's Tuberculosis Guidelines: Key Strategies for Compliance
• The CMS Hospital Conditions of Participation
• The CMS Joint Commission Crosswalk 2008 Edition
• The CMS Survey Coordinator's Handbook
• The CMS Survey Guide
• The CNA Training Solution, Second Edition
• The Complete Medical Staff Office Manual
• The Compliance Guide to the JCAHO Medical Staff Standards, Fifth Edition
• The Comprehensive Healthcare Job Descriptions Manual
• The CRC's Top Credentialing Letters: A Medical Staff Office Library
• The Credentialing Coordinator's Handbook
• The Critical Thinking Series
• The Desktop Consultant
• The Essential Guide to Medical Staff Reappointment
• The Essential Guide to Recruitment and Retention
• The Essential Guide to Therapy Management
• The FPPE Toolbox
• The Greeley Company Guide to Medical Staff Bylaws
• The HIM Director's Handbook
• The Home Health Pocket Guide to OASIS, Second Edition
• The Hospital Safety Director's Handbook, Third Edition
• The Hospitalist Program Management Guide, Second Edition
• The How-To Manual for Rehab Denials and Appeals: Navigating the Medicare Process
• The How-To Manual for Rehab Documentation, Second Edition
• The Joint Commission Compliance Calculator, 2008 Edition
• The Joint Commission Survey Coordinator's Handbook, Ninth Edition
• The Legal Health Record Companion: A case study approach
• The Long-Term Care Director of Nursing Field Guide
• The Long-Term Care HIPAA Lifeline: A Practical Guide on How to Comply
• The Long-Term Care Mock Survey Toolkit: A Step-by-Step Guide to Survey Readiness
• The Long-Term Care Pocket Guide for Charge Nurses
• The Long-Term Care State Operations Manual
• The MDS Coordinator's Field Guide
• The MDS Self-Audit
• The MDS Troubleshooter, Third Edition
• The Medical Executive Committee Handbook, Third Edition
• The Medical Records Director's Handbook, Global Edition
• The Medical Staff Meeting Companion
• The Medication Management Compliance Toolkit
• The National Patient Safety Goals Calculator, 2008
• The No-Hassle Guide to EHR Implementation
• The No-Hassle Guide to EHR Policies
• The No-Hassle Guide to HIPAA Policies
• The OASIS User's Manual
• The Patient Safety Officer's Handbook
• The PFS Director's Handbook
• The Practical Guide Series
• The Practice Administrator's Complete Personnel Toolkit
• The Privacy Officer's Handbook
• The Privileging Quick Reference Guide, Third Edition
• The Project Director's Toolkit
• The QI/QM Troubleshooter
• The Quality Improvement Toolkit
• The Residency Coordinator's Handbook
• The Skilled Services Troubleshooter
• The Social Services Guide for Long-Term Care
• The Statement of Conditions Manual
• The Top 15 Financial Management Policies and Procedures for Physician Practices
• The Top 15 Policies and Procedures to Reduce Liability for Physician Practices
• The Top 15 Staff Management Policies and Procedures for Physician Practices
• The Top 30 Medical Staff Policies and Procedures, Third Edition
• Tools and Strategies for an Effective Hospitalist Program
• Top 25 Policies and Procedures for Outpatient Surgery
• Top 30 Patient Safety Policies and Procedures
• Top Managed Care Contracting Clauses
• Tracer Methodology, 2nd Edition
• Tracer Methodology, Global Edition
• Transparency Success Stories
• Transparent Pricing for Retail Healthcare
• Unannounced Survey Kit
• Unannounced Survey
• Upfront Collections Toolkit
• Verify and Comply, Fourth Edition
• Winning Your Malpractice Case

CD-ROMs

• Avoidable Delay Day Analyzer
• e-MDS: An Interactive Companion to the RAI User's Manual
• Essential Job Descriptions and Performance Evaluations for
• H-Mail, Third Edition
• HCPro's E-mail Tools for the ANCC Magnet Recognition Program®
• HIPAA Compliance Cartoons
• HIPAA Refresher Training on CD-ROM
• HIPAA Security Reminder Screensaver
• Hospital Infection Control Crosswalk
• Hospital Safety Crosswalk Second Edition
• Infection Control Compliance Guide, Second Edition
• Injections and Infusions Coding Toolkit
• j-mail, 2008 Edition: Joint Commission Survey Prep Tools
• Performance-Based Job Descriptions for Home Health
• Staffing Analyzer: Simplify