When Joel F. Karman, MSW, LSW, MPH, senior director of social services and guest relations at the University of Illinois Medical Center (UIMC) in Chicago, first pitched his idea to hire a full-time staff member charged with finding nontraditional funding resources for the uninsured, he knew it would raise a few eyebrows.
However, Karman says he was confident his idea would not only improve his facility's bottom line, but it would do so by providing better service and treatment to patients.
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