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Briefings on Infection Control (Single Article)

Customer service is vital component of an ICP's job
February 2004

Product Description:

Although staff availability is the first step toward effective customer service, the next step is the most difficult to meet, and probably the most important: communication. Sometimes you need to make decisions that are not popular with staff because they create additional work. This is especially true when decisions involve handling patient isolation and infection outbreaks.

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