Imagine being assigned to "find" $20-$40 million dollars, or 1%-2%, of your organization's bottom line. That's exactly what happened at Intermountain Health Care (IHC), a nonprofit health system based in Salt Lake City, where an HIM lost-collections team took its discharges not final billed (DNFB) accounts from a baseline of $32 million to as low as $8 million.
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