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New techniques in patient safety like medication reconciliation, rapid response teams, and patient hand-offs require seamless communication to work. But in the hectic and time-sensitive environment of a hospital, communication breakdowns are all too common.

That’s why the SBAR (Situation-Background-Assessment-Recommendation) technique has quickly evolved to be the industry standard for improved communication. Hospitals all over the country are turning to SBAR to tackle some of the JCAHO’s toughest new goals.

A life-saving communication tool

It’s no secret that successful communication is critical to quality patient care and reduced medical errors. Sold in packs of 25 for just $99, SBAR: Situation, Background, Assessment, Recommendation—A Communication Handbook for All Staff provides the information and guidance you need to get all your staff up-to-speed on effective communication techniques.

The resource you need for improved communication

SBAR: A Communication Handbook for All Staff provides a comprehensive overview of the SBAR technique. With the information presented in these handbooks, your staff will learn how to organize important information and present it quickly and coherently. These easy-to-tote, 20 page handbooks are designed for staff to carry around with them to practice SBAR in their daily activities. You can turn to SBAR: A Communication Handbook for All Staff for hassle-free, consistent staff training, or as a handy reference guide!

In each handbook you’ll find:

• explanation of each element of the SBAR technique (situation, background, assessment, and recommendation)
• real-life examples for its use
• sample scripts for each step of the technique
• a sample SBAR card that summarizes pertinent information to help staff remember the SBAR steps
• common scenarios with critical thinking questions to help staff practice SBAR techniques
• a certificate of completion

Staff training made simple

Your staff’s ability to communicate information effectively and efficiently has an incredible impact on patient safety. With SBAR: Situation, Background, Assessment, Recommendation—A Communication Handbook for All Staff, you can quickly and easily train your staff on the SBAR technique and immediately improve communication within your organization.

Table of Contents

1. Introduction
• Where communication fails
• SBAR communication: Who?
2. What is SBAR?
• Situation
• SBAR script: Situation
• Background
• SBAR script: Background
• Assessment
• SBAR script: Assessment
• Recommendation
• SBAR script: Recommendation
• “Critical” words
• Sample SBAR card
3. SBAR in action
• Using SBAR during patient hand-offs
• Using SBAR during RN to MD communication
• Tips for calling a physician
• Using SBAR with emergency response teams
• Using SBAR when resolving a complaint
• SBAR practice and discussion
4. Certificate of completion

Handbooks are sold in packs of 25.

For money-saving bulk rates contact Dave Miller at davemiller@hcpro.com or call 888/209-6554.

• Handbooks

• Other Quality/Patient Safety Products