Create Your High-Performance, Patient-Centered Emergency Dept

HealthLeaders Media Rounds: On-Demand Webcast
Create Your High-Performance, Patient-Centered Emergency Department
Proven Methods to Improve Patient Flow, Communication, and Physician Performance

A HealthLeaders Media case study simulcast event featuring nationally recognized Cambridge Health Alliance

Presented on March 29, 2012

One myth about emergency department transformation is that to get the blend of volume, quality outcomes and patient satisfaction, hospitals need to invest heavily into brand new spaces. Investing in people and better processes is the key. Transforming your emergency department into an efficient unit requires a coordinated effort among healthcare leaders and their staff. From properly mapping internal and external patient flow to installing leadership compensation and investing in technology, institutions can expect holistic improvements, while also maximizing procedural efficiencies.

In HealthLeaders Media's unique two-faceted learning tool featuring a multimedia case study and on-demand event of the featured innovators, learn how Cambridge Health Alliance, a Harvard teaching affiliate, restructured and significantly improved emergency department flow, communication and outcomes, all without spending extra capital.

Hosted on-site at Cambridge Health Alliance, join HealthLeaders Media for solutions, Q&A, and lessons learned, including how to:

• Reconstruct ED flow and reassign clinical staff roles
• Clear bottlenecks in handoffs and bed availability
• Use compensation and accountability to maximize physician performance
• Invest in ED integration

If you have read the free case study, you'll want to learn more. Register now and receive:

• Full registration to the on-demand event featuring those leaders at Cambridge Health Alliance who transformed the ED
• The complete, multimedia case with additional analysis, interactive charts and audios from the leaders
• Additional "what makes it work" takeaways from the primary lessons learned in the event
• A resource guide for further reading and other approaches to emergency department transformation

Agenda

• Reconstruct ED flow and reassign clinical staff roles
  • The role of patient partners
  • The development of a rapid assessment room
  • Coordinated staff communication and patient care


• Clear bottlenecks in handoffs and bed availability
  • Streamline admissions decision-making
  • Technology and the nursing handoff process


• Use compensation and accountability to maximize physician performance
  • Structuring and measuring a two-tiered compensation plan
  • Utilizing incentive programs to measure physician performance
  • Building physician consensus

• Invest in ED integration
  • Planning for coverage and ED volume
  • Use IT infrastructure to tie ED to primary care

Speakers

Assaad Sayah, MD, FACEP, Chief of Emergency Medicine, Cambridge Health Alliance
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Lisa Kingsley-Rocker, RN, BSN, MM, Emergency Department Nurse Manager, CHA's Cambridge and Somerville Hospital campuses
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Nancy Sears-Russell, RN, BSN, MS, Associate Chief Nursing Officer for Emergency Services, Cambridge Health Alliance
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Luis Lobon, MD, MS, FACEP, Site Chief of Emergency Medicine, CHA's Cambridge and Somerville Hospital campuses
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Allison Bayer, Acting Chief Executive Officer, Cambridge Health Alliance
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Gerald Steinberg, MD, Chief Medical Officer, Cambridge Health Alliance
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Hosted by

Cambridge Health Alliance (CHA) is an integrated health system that serves Cambridge, Somerville, and Boston's metro-north communities. With three hospital campuses, an extensive primary care network, and an employed physician model, CHA provides high-quality, culturally competent care to a large, diverse patient population. In addition, its health plan, Network Health, provides comprehensive coverage to more than 160,000 Massachusetts residents.

Today, CHA is on a journey to transform itself into a high-performing, high-value Accountable Care Organization (ACO). This new integrated model will allow it to provide better patient care and achieve its vision of becoming the premier academic public health care system in the nation.  

Who's Attending:
CEOs
CFOs
COOs
CMOs
CNOs
CIOs
Chiefs of Emergency Medicine
VPs of Emergency Medicine
Department Chairs
Associate CNOs
Medical Directors
Future healthcare leaders

• Seminars - On-Demand
• Webcasts

• Other Executive Leadership Products