Hand-offs: Meet the Patient Safety Goal and Improve Communication
Product Description:
AUDIOCONFERENCE ON TAPE OR CD
Sponsored by JCAHO 2005 and 2006 National Patient Safety Goals
presented on June 20, 2006
Learn what the JCAHO expects from hospital hand-offs from the former executive director of accreditation services and two front-line staff!
Struggling to keep up with patient hand-offs?
You’re not alone. Patient hand-offs are one of the most vulnerable periods for communication failures, which is why the JCAHO made hand-offs one of the hot button patient safety goals for 2006.
Insider compliance guidance
Listen to Hand-offs: Meet the Patient Safety Goal and Improve Communication, a 90-minute audioconference from HCPro, to ensure you are in compliance when in comes to patient hand-offs. Our expert speakers, including Kurt A. Patton, MS, former executive director of accreditation services for the JCAHO, will share practical strategies and insider information for providing high-quality, regulation-compliant patient care.
This audioconference provides everything you need to understand how to comply with JCAHO’s National Patient Safety Goal #2E, including:
- practical compliance strategies you can employ right away
- valuable information on how to document hand-offs (including physician hand-offs) for the JCAHO and how to implement those that can't be done face-to-face
- expert case studies using examples such as sentinel events and heightened alert to enhance your professional development
- best practices, tips, and recommendations
- sample FMEA to examine your processes and identify improvements
AGENDA:
- Why hand-offs: JCAHO rationale and insider experience
- What JCAHO expects from hospital hand-offs
- Tracer techniques
- Survey process and evaluation
- Why the requirement?
- Don't forget about patient safety
- Case study: Youville Hospital and Rehab
- Evaluate and improve!
- Consistency of reporting and providing critical information
- Sign-off logs
- Physician hand-offs
- Setting up a 24/7 system
- Plan of care and professional development for staff
- Case study: Southwestern Vermont Health
- Hand-offs gone wrong
- Resistance from experienced RNs and physicians
- Modified SBAR communication tool
- Self-reported data
- FMEA: Panel discussion
- Sample FMEA and special techniques
- FMEA: What could go wrong?
- 30-minute audience question and answer session
LEARNING OBJECTIVES
After listening to this audioconference, listeners will be able to:
- Identify what the JCAHO expects from hospital hand-offs
- Describe practical information and helpful tools that will provide you with tips on how to improve and be consistent when reporting hand-offs
- Define how to provide critical patient information to other caregivers in a clear, concise manner.
- Create a failure mode and effects analysis to identify problem areas caused by poor caregiver communication.
TOOLS
Helpful "take-aways" provided within materials pack:
- SBAR algorithm
- SNAP algorithm
- A physician sign-out log
- Self-reporting data form
- Youville Hospital moonlighter log
- Interdisciplinary patient plan of care
Audioconferences on tape or CD are the perfect training tool. Every member of your staff hears the same information, so the chances of misinterpreting the discussion are reduced. You can start and stop the tape to facilitate an internal discussion on a specific point, or at times convenient to the work load or the hour of the day. You’ll use these recorded programs again and again. Have new staff listen and develop a foundation of knowledge about the department and their responsibilities. Give current staff a refresher program on subjects that can become routine.
WHO SHOULD ATTEND:
Survey coordinators, quality safety officers, nurse managers, patient safety officers, nurses, hospital based physicians, and chief medical officers.
ABOUT THE SPEAKERS:
Kurt A. Patton, MS, Principal, Patton Healthcare Consulting, LLC. Mr. Patton served as executive director of Accreditation Services at the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) for over seven years until his retirement in December 2005. In this role, he worked with all types of accredited organizations seeking to be re-surveyed, and new organizations seeking to become accredited.
Avis Hayden, Ph.D, organizational development specialist for the Patient Safety Department at Southwestern Vermont Heath Care. In this role, she works to bring about changes to the culture and function necessary to reduce patient harm. One of her most noteworthy projects to date has been in the area of "hand-off" communications for nurses and physicians. With Avis' leadership and experience with sentinel event analysis, SVHC identified this as a problem even before the JCAHO created the new safety standard.
Janet Hosta, RN, MSN, Director of Professional Development, Youville Hospital and Rehab, Cambridge, MA, has worked in nursing for almost 30 years. Presently, Ms. Hosta is responsible for education and training of new and existing clinical staff, policy and procedure development, and competency development.
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