Patient-Centered Quality

Presented on September 5, 2012, 9AM-12PM Pacific Time

Sustainable Patient-Centered Excellence: Lessons From Sharp HealthCare.

Sharp HealthCare leaders reveal the secrets that have enabled them to turn their patient-centered care initiative into a sustainable program that's ingrained in the culture, improves outcomes, and grows stronger over time. By combining their Sharp Experience performance improvement initiative with the Planetree Patient-Centered Care Model, they have built an organization of sustainable patient-centered excellence like no other.

At the conclusion of this webcast, you will be able to:

• Build an exacting, repeatable process that sets the foundation for clinical and operational excellence
• Develop a team of leaders and cascade the learning
• Establish patient-centered excellence as both a guiding principle and a market differentiator
• Create a lasting culture that becomes part of the fabric of the hospital, not just a phase

PROGRAM AGENDA:

We will have 45 minutes of presentation/case study followed by 45 minutes of interview/roundtable/discussion/Q&A.

Lesson 1: Build an Exacting, Repeatable Process

• Understand true process as a series of orchestrated activities
• Create process improvements that meet patient-centered goals and drive team efficiency
• Identify process improvement across the enterprise in four critical functions: registration, assessment, treatment, and education

Lesson 2: Start With Your Team, Then Patients

• Share the potential and challenges of The Sharp Experience promise to “become the best place for employees to work”
• Develop staff by building leadership skills
• Discover how to “cascade” learning through tools such as accountability grids

Lesson 3: Patient-Centered as a Guiding Principle and a Market Differentiator

• Unleash the business power of being a designated patient-centered hospital

SPEAKERS:

Patty Atkins, MS, RN, Vice President of Quality, Sharp HealthCare, heads up Sharp's patient safety, Lean Six Sigma, and four hospital quality departments. A Lean Six Sigma Black Belt, Master Change Agent, and Master Team Trainer, Ms. Atkins previously served as the director of Lean Six Sigma performance improvement and category lead for the Malcolm Baldrige Quality Award application in 2007. A former critical care clinical nurse specialist, Atkins holds a bachelor’s degree from Tulsa University and a Master of Science from the University of Oklahoma Health Science Center.

Marcia Hall, CEO, Sharp Coronado Hospital, San Diego, Calif., was named CEO of Sharp Coronado in 1995 after having served as vice president of quality and clinical services for Sharp Memorial Hospital, Sharp Cabrillo Skilled Nursing Center, and Sharp Mary Birch Hospital for Women. Earlier in her career, Hall held positions as system director of surgical care services; associate administrator of Sharp Cabrillo; and director of pharmacy services at Sharp Cabrillo and UCSD Medical Center. She is a graduate of Oregon State University, where she received degrees in pharmacy and chemistry.

Susan B. Frampton, PhD, President, Planetree, Derby, Conn., works with a growing network of hospitals and health centers around the world that have implemented Planetree’s unique patient-centered model of care. Prior to her work with Planetree, she spent more than 20 years at several hospitals in the New England area. Her work has focused on com¬munity education, wellness and prevention, planning, and devel-opment of integrative medicine service lines

Susan Stone, PhD, RN, Chief Nursing Officer/Chief Operating Officer, Sharp Memorial Hospital
San Diego, Calif., provides leadership, strategic planning, and nursing executive oversight for Sharp Memorial’s 643-bed facility. An adjunct faculty member at San Diego State University, she is known for innovative patient-centered care program development and patient-centered care research, and as a national Patient Centered Care Fellow, she contributed to the development of the Designated Patient Centered Care Hospital Program.

Lynn Skoczelas, Chief Experience Officer, Sharp HealthCare, is the chief experience officer for Sharp HealthCare, a fully integrated health care system in San Diego and home to The Sharp Experience. As chief experience officer, Lynn is responsible for system-wide leadership strategy, design, engagement and implementation of Sharp’s organizational improvement initiative that aims to transform the health care experience – The Sharp Experience. She also provides leadership for The Sharp University, a “corporate university” created to provide leadership development for leaders and physicians and team member engagement. With over 25 years as a Registered Nurse and a member of the Sharp HealthCare team since 1997, Lynn has served in several positions within the organization both in clinical focused on service line growth and non-clinical focused on the development of organizational culture. Her roles include Director of Women’s and Children’s Services at Sharp Grossmont Hospital, Director of The Sharp Experience & Sharp University at the system level, and Director of Professional Development and Sharp Experience Champion at Sharp Mary Birch Hospital. Lynn holds a Bachelors of Science, Nursing and a Master of Business Administration from the University of Phoenix.

WHO IS ATTENDING?

CEOs, CFOs, COOs, CIOs, CMOs, CNOs, chief experience officers, business development executives, directors of public relations/marketing, healthcare consultants

WEBCAST SYSTEM REQUIREMENTS

To fully benefit from the Webcast experience, you will need a computer equipped with a Broadband Internet connection, a sound card, and speakers or headphones. Macromedia Flash player Version 8.0 or greater, a recommended screen resolution of 1024 x 768, and an Internet Browser (e.g. Internet Explorer). The use of AOL or wireless Internet connections is not recommended.

Please Note:

Participation in the Webcast is just $399 per site. All materials must be retrieved from the Internet. Live orders are assessed a $5 processing fee. CD and combo orders are charged $18 for shipping and handling.

Prior to the Webcast, you will receive an e-mail with detailed system requirements, your log-in information, presentation slides, and other materials that you can print and distribute to all attendees at your location.

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