Four Strategies to Transform Patient Experience

Also available with a CD for the same price (shipping charges apply); Purchase here

Presented on 7/26/2012, 1:00-2:30 p.m. (ET)

Join us for proven strategies to transform patient experience from industry leaders. This customizable webcast allows you to pre-submit questions to our speakers to help guide the discussion, and ensure you get the answers your organization needs.

You'll leave this webcast knowing how to:

• Identify ways to improve patient experience beyond the hospital's walls
• Apply strategies for sustaining patient experience transformation
• Implement employee engagement strategies to improve patient satisfaction
• Customize patient experience approach to different departments

Featuring a brand-new format with:

• A customizable webcast experience guided by your advance questions
• A live roundtable interview
• Expanded Q&A time
• Free on-demand for 60 days following the live webcast
• A participant-only online forum for exclusive peer discussions
• A presentation to share with your team with case studies, top takeaways, and action strategies
• A package of related HealthLeaders Media editorial content

PROGRAM AGENDA:

A roundtable-style interview and discussion, guided by pre-submitted audience questions

• Leadership's role
  • Establishing a patient-centered care philosophy
    • Go beyond 'what' and 'how' and answer 'why'
  • Allotting the resources to improve patient satisfaction (i.e. training)
  • Getting the right people to lead the change
    • Employee service-oriented attributes
    • Screening tools
    • Turnover
  • Building a culture of accountability
• Employee engagement
  • Overcoming Barriers: how to be exceptional
  • Tailoring the message for different departments
  • Link between employee satisfaction and patient satisfaction
• Beyond the walls of the hospital
  • Improve patient experience beyond the hospital stayancillary facilities
  • Marketing patient experience successes
    • Externally
    • Internally
• Sustaining improvement
  • Move beyond "program" approach (continually setting bar higher)
  • Metrics
  • Focus on story telling
• Live Q&A (Customize this webcast! Pre-submit your questions.)

SPEAKERS:

Diana Hendel, PharmD, Chief Executive Officer, Long Beach Memorial Medical Center, Community Hospital Long Beach and Miller Children’s Hospital Long Beach
A long-time leader in the MemorialCare Health System. Diana Hendel, PharmD, is Chief Executive Officer of Long Beach Memorial and Miller Children's Hospital -the second largest community-based teaching hospital in the West, as well as Community Hospital Long Beach.

Christy Connolly, Vice President of Strategic Services for Fauquier Health and President of Fauquier Health Foundation
Serving at Fauquier Health since 1999, Christy Connolly's current role is to oversee marketing, strategic planning, patient satisfaction, volunteer services, governance development, community outreach, information systems and the foundation for the health system.

Gary Adamson, Chief Experience Officer, Starizon Studio
Gary Adamson has devoted his entire career to expanding the boundaries of what's possible. He began his career in 1978 as Vice-President of Swedish Health Systems in Denver, where he started the nation's first and most comprehensive hospital-based wellness program and consulted with hundreds of hospitals on how to build healthier communities.

WHO IS ATTENDING?

Marketing Directors, Vice President of Marketing, Communications Managers, CEOs, CFOs, COOs, Leaders of Quality, Patient Care Executives, Staff Development Leaders, VPs of Strategic Services, Chief Experience Officers, Chief Marketing Officers

WEBCAST SYSTEM REQUIREMENTS

To fully benefit from the Webcast experience, you will need a computer equipped with a Broadband Internet connection, a sound card, and speakers or headphones. Macromedia Flash player Version 8.0 or greater, a recommended screen resolution of 1024 x 768, and an Internet Browser (e.g. Internet Explorer). The use of AOL or wireless Internet connections is not recommended.

Please Note:

Participation in the Webcast is just $399 per site. All materials must be retrieved from the Internet. Live orders are assessed a $5 processing fee. CD and combo orders are charged $18 for shipping and handling.

Prior to the Webcast, you will receive an e-mail with detailed system requirements, your log–in information, presentation slides, and other materials that you can print and distribute to all attendees at your location.

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