Managing Disruptive Docs in a New Era of Hospital-Physician Relations
Product Description:
Presented on 9/17/2012, 1:00-2:30 p.m. (ET)
Managing Disruptive Docs in a New Era of Hospital-Physician Relations
Left unchecked, disruptive physicians do more than just create a negative work environment; they endanger patient care and can lead to million-dollar lawsuits and bad publicity. Our top experts will show you early intervention techniques and a range of effective resources that can help you reduce behavioral problems, retain star physicians, and create a healthier workplace.
At the conclusion of this webcast, you will be able to:
- Learn strategies and tactics to manage star physicians, save costs, and improve ROI
- Gain intervention techniques to prevent, reduce, and limit the severity of disruptive physician incidents
- Improve recruitment and retention efforts by creating a more collegial, mutually supportive environment
- Get the latest information about regulatory requirements from The Joint Commission that mandate the establishment of disruptive behavior policies
PROGRAM AGENDA:
A roundtable-style interview and discussion, guided by pre-submitted audience questions
- Defining & Identifying Causes of Disruptive Behavior
- Causes of disruptive behavior (links to stress, frustration, anger, depression)
- Impact on patients, other staff, nurses
- Recognizing disruptive behavior—passive to overt
- Employed physicians, healthcare reform, ACOs
- Economic Consequences of Disruptive Behavior
- $1 million costs—recruitment, retention, and litigation
- Adverse events
- Joint Commission protocols
- Overcoming Disruptive Physician Problems
- Why prevention and early intervention are critical
- Creating a solid foundation—policies, accountability and culture
- Effective interventions—best practices
- Incorporating employee assistance plans (EAP)
- Physician Wellness programs
- Educational tools and resources
- Sanford Health Model Program:
- Hiring and onboarding
- Regular assessments
- Resources for physicians
- Benchmarking
- Interventions
- Live Q&A Customize this webcast! Pre-submit your questions.
SPEAKERS:
Alan Rosenstein, MD, MBA, medical director of Physician Wellness Services, has performed seminal research on the impact of disruptive behavior on nurse-physician relationships and patient safety and operational issues. He is a graduate of the University of Louisville School of Medicine and holds an MBA in health services management from Golden Gate University.
David Danielson, JD, CPA, is senior vice president of clinical risk management at Sanford Health, the largest medical facility in the Fargo, N.D., and Sioux Falls, S.D., regions.
Scott Hurst, most recently served at CHRISTUS Spohn Health System as the director of physician alignment and recruitment after having spent more than 10 years in medical staffing. He holds a bachelor’s and master’s in business administration from Drury University.WHO IS ATTENDING?
CEO, COO, CMO, Group Practice Administrators, Human Resources, Physicians
WEBCAST SYSTEM REQUIREMENTS
To fully benefit from the Webcast experience, you will need a computer equipped with a Broadband Internet connection, a sound card, and speakers or headphones. Macromedia Flash player Version 8.0 or greater, a recommended screen resolution of 1024 x 768, and an Internet Browser (e.g. Internet Explorer). The use of AOL or wireless Internet connections is not recommended.
Please Note:
Participation in the Webcast is just $279 per site. All materials must be retrieved from the Internet. Live orders are assessed a $5 processing fee. CD and combo orders are charged $18 for shipping and handling.
Prior to the Webcast, you will receive an e-mail with detailed system requirements, your log–in information, presentation slides, and other materials that you can print and distribute to all attendees at your location.
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