Only $490 (a $1,485 value!)
Patient Experience Collection
Delivering exceptional patient experience is a business imperative. Tap into best practices and benchmarks from leading organizations across the country with the HealthLeaders Media Patient Experience Collection.
Titles in the collection include:
 | | Sustainable Patient-Centered Excellence: Lessons From Sharp HealthCare Sharp HealthCare leaders reveal the secrets that have enabled them to turn their patient-centered care initiative into a sustainable program that's ingrained in the culture, improves outcomes, and grows stronger over time. By combining their Sharp Experience performance improvement initiative with the Planetree Patient-Centered Care Model, they have built an organization of sustainable patient-centered excellence like no other. |
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 | | Patient Experience and HCAHPS: Little Consensus on a Top Priority Find out what organizations just like yours are doing to deliver a better patient experience. Tap into our 6,000+ executive research panel. Drill down into data by region, number of beds and sites, and net patient revenues. Get answers to key strategic questions: - How much of your physician compensation should be tied to patient experience measurements?
- What compensation strategies should you use for non-employed vs. employed physicians?
- Is the percentage of your operating budget allocated to patient experience greater or less than other organizations?
- Learn from the experiences of renowned organizations through new case studies from CaroMont Health, Gundersen Health System, and Provena Health.
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 | | Four Strategies to Transform Patient Experience Join us for a 90-minute webcast on proven strategies to transform patient experience from industry leaders. You'll leave this webcast knowing how to: - Identify ways to improve patient experience beyond the hospital's walls
- Apply strategies for sustaining patient experience transformation
- Implement employee engagement strategies to improve patient satisfaction
- Customize patient experience approach to individual departments
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 | | Boost Patient Satisfaction Scores Through an Accountability Model Ardent Health Services, Monroe Clinic, and The Baird Group drill down into tools and strategies they've used to create a sustainable patient experience model based on accountability and service excellence. As the healthcare industry moves toward a payment model rewarding a positive patient experience, marketing initiatives are at the forefront of improving satisfaction scores through internal and external strategies. Learn what your team should be doing to accomplish these goals and help your organization boost its bottom line. |
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 | | The Complete Guide to Transforming the Patient Experience The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by HCAHPS), reputation, employee satisfaction, physician referrals, and, ultimately, the bottom line. This definitive resource for healthcare organizations, authored by two award-winning experience thinkers, delivers the proven solutions you need to create an exceptional and successful patient experience. Authors: Sonia Rhodes is vice president of customer strategy and The Sharp Experience at Sharp HealthCare in San Diego. Gary Adamson is chief experience officer of Starizon, a consulting firm dedicated to helping healthcare organizations transform and strengthen their brand success. |
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