Reining in Disruptive Docs: Strategies to Manage Risk and Reduce Turnover
Presented on: Tuesday, August 27, 2013 1:00-2:30pm ET
Presented by: William “Marty” Martin, MA, MS, MPH, PsyD, CHES and Herdley O. Paolini, PhD, LP
According to a 2011 study, 77% of physicians are concerned about disruptive behavior at their facilities. Clinical quality, patient safety and process flow are contingent on a hospital’s ability to identify and resolve potential conflict within their staff. Join physician management experts from DePaul University and Florida Hospital to learn peer-tested strategies for confronting and resolving disruptive physician behavior.
Register for Reining in Disruptive Docs: Strategies to Manage Risk and Reduce Turnover to participate in an interactive Q&A and hear lessons learned and best practices.
With this program, you will:
- Learn strategies and tactics to manage star physicians, save costs, and improve ROI
- Gain intervention techniques to prevent, reduce, and limit the severity of disruptive physician incidents
- Improve recruitment and retention efforts by creating a more collegial, mutually supportive environment
- Get the latest information about regulatory requirements from The Joint Commission that mandate the establishment of disruptive behavior policies
- Defining Disruption
- How to tell physicians they’re disruptive
- Physician Burnout, Stress
- Lacking Teamwork
- Staff Relationships
- Patient Safety, Quality
- Addressing Leadership Oversight
- Risk Management
- HR Manager
- Designated Committee Responsibility
- Evaluating Physicians
- Sanctions – reducing privileges
- Even-handed Discipline
- Peer Review
- Reduce Physician Turnover/Costs
- Overcoming Obstacles
- Case Study: Florida Hospital
- Data Reviews/Legal Cases
- Joint Commission
- Live Q&A
Meet the Speakers
William “Marty” Martin, MA, MS, MPH, PsyD, CHES
William “Marty” Martin, MA, MS, MPH, PsyD, CHES, director and associate professor of health at DePaul University in Chicago. As a member of the American College of Physician Executives faculty for many years, Marty has facilitated courses in Managing Physician Performance and Working Together As A Board at its Institutes and on-site at healthcare organizations nationwide and internationally. Marty has served as Director of Human Resources at The Johns Hopkins Hospital and was responsible for global health management, workforce diversity, and clinical and operational reengineering.
Herdley O. Paolini, PhD, LP
Herdley O. Paolini, PhD, LP, is a licensed psychologist, teacher, and author. She has 30 years of experience in the counseling field and for the past ten years she has been the director of Physician Support Services at Florida Hospital – a hospital based practice she designed specifically to attend to the development, integration and wellness of physicians. She holds a Ph.D. in counseling Psychology from Western Michigan University and she is the author of ‘Inside the Mind of a Physician,’ published in 2009.
Who is attending?
CMO, medical director, CEO, COO, Group Practice Administrators, Human Resources, Physicians
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Participation in the webcast is just $279 per site. All materials must be retrieved from the Internet. Live orders are assessed a $5 processing fee. CD and combo orders are charged $18 for shipping and handling.
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