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Your medical office staff is most likely your practice's largest investment. It makes sense to develop your staff into a smoothly operating, profitable office team. This book not only shows you the best ways to recruit, hire, train, and retain superior staff but how to use staff to increase productivity and profitability.

You'll find the following sections:

Assess your practice needs: Learn to assess how much staff you really need. If you need to add staff, this book takes you through the hiring process. From analyzing a resume to interviewing, you'll learn the top ten questions you should ask every front desk candidate and advice on testing skills and checking references.

Fair salaries, wages, and benefits: Whether you're hiring a receptionist, an administrator, or a mid-level provider, you'll know whether the salary you offer (and your total personnel overhead) is in line with your peers. You'll learn to evaluate whether your benefit package measures up, and how to set up benefits such as 401(k), cafeteria plans, profit-sharing programs, and more.

Training and managing: Learn the five steps to successful job skills training and other tips for improving staff performance, as well as why your practice should have a personnel policy manual (if you don't have one, you'll learn to create and review one from a legal standpoint). You'll also see the best ways to motivate employees and conduct effective and equitable performance evaluations.

Discipline and dismissal: You'll get advice for disciplining a difficult staffer or dismissing an employee and knowing whether you are in compliance with termination pay and accrued vacation time.

Your Practice's Best Staff also includes a discussion on job-sharing, developing your own coding expert internally, flex-time, and more. It's your complete guide to identifying new talent, rewarding staff well and building a productive, profitable team.

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• Other Executive Leadership Products
• Other Physician Practice Products