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Help your front desk staffers do their best with The Profitable Front Desk, an invaluable resource to help improve front desk management, training, collections, scheduling, reimbursement, and more.

You'll find strategies to help you:

• understand the qualities your practice needs in front desk staff: learn how to train, organize, and utilize staff for better patient service and profitability.
• communicate effectively: whether improving your receptionist's phone habits, reducing telephone tie-ups, selecting and incorporating an automated phone system, or implementing our 11 tips for improved on-line patient communication—we show you how.
• schedule effectively: learn how to conduct time studies, assess the merits of "wave" and "open-access" scheduling, and improve your cancellation list management and patient reminder system.

The Profitable Front Desk also covers:

• reimbursement and how to assess and improve your "managed care chain"—the staffers responsible for each step in the reimbursement process
• tips to hire, train, and retain staff to improve your reimbursement success and practice profitability
• techniques for collecting seemingly small co-pays upfront
• patient satisfaction and how to involve your staff, administer satisfaction surveys, incorporate service checkpoints, and apply feedback to improve service and profitability

This solid, "how-to" book will improve your front desk operation.

• Books

• Other Executive Leadership Products
• Other Physician Practice Products