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How do you know your hospitalist program is valuable? Do you know how to calculate your program's success?

Whether you have already launched your hospitalist program, or are thinking about starting one, you need to ensure that your program is a worthwhile investment.

To be valuable, your program must be of high quality, satisfy all parties-physicians, staff, and patients-and be cost-efficient. Challenges to making this equation work range from staff recruitment and retention, to proper coding practices, to quality assessment and measurement.

Drive your program to excellence with The Hospitalist Program Management Guide. This is your surefire resource in guiding your organization to create, monitor, and assess a valuable hospitalist program.

The Hospitalist Program Management Guide will discuss the relationship of each "customer," explain the financial operations of a cost-effective program, and clarify how to communicate, and manage information. Specifically, you'll learn how to measure your program's quality and effectiveness, ensure satisfaction of "customers"-Primary care physicians, specialists, hospital administration, and patients-, and secure hospitalists' loyalty.

Authors Jeffrey R. Dichter, MD, FACP, President of the Society of Hospital Medicine-formerly NAIP-and Leslie E. Cowan, hospitalist nurse with more than 15 years experience draw from their broad knowledge base to provide you with:

• Step-by-step instruction on how to transition hospitalists to their new role including orientation, mentoring, and training
• Advice on how to properly code for sound reimbursement
• Field-tested tips to recruit and retain hospitalists
• Expert guidance on how to establish and monitor a hospitalist program, and tips to tackling such challenges as:

  • Patient volume, staffing models, patient/physician ratios, and scheduling.
  • Legal security-secure that all legal relationships are well defined and appropriate including:

• program to hospitalist
• program to hospital
• program to payors

  • Financial operations-billing, salary, and incentives
  • Data collection and assessment
  • Systems of operation-office space, administrative support, post-discharge follow-up and communication, etc.

• Proven strategies on how to secure and retain hospital management buy-in

The Hospitalist Program Management Guide covers the following critical topics:

• Hospitalists model of care

  • The evolution of hospitalist programs
  • Six general principles to measure the affect of hospitalist programs on issues most important to key stakeholders, including revenue and access.
  • A "blueprint" for hospitalists' interactions with physicians, patients, and other stakeholders
  • Guidelines for creating a hospitalists program that improves quality and satisfaction while lowering cost

• The hospital perspective

  • Tips for hospitals and physicians to establish an effective relationship to improve patient care and secure fiscal health
  • An equation for hospitals to determine both the investment and the value of hospitalists
  • A sample framework organizations can use to measure the benefits and/or return on investment of its hospitalist program
  • Opportunities for hospitalists to improve the quality and safety of patient care, such as standardizing the treatment of pneumonia patients and tracking complication rates

• The Patient's Perspective: What constitutes value and quality to hospitalized patients?

  • Tips for hospitalists to better understand their patients' perspectives and priorities
  • Steps hospitalists can take to improve patients' hospital experience, minimize malpractice risk, improve patient compliance, and increase patient and staff satisfaction

• Resource Security: Secure hospitalist resources in a dynamic marketplace

  • The laws of the marketplace that make resource security an essential component of all successful hospitalists programs
  • Factors that make hospitalists feel secure in their position, ward off attrition, and promote professional satisfaction
  • Sample equations to calculate staffing projections

• Information management to assess efficiency and quality of care

  • Steps to guide the implementation of effective information management systems
  • Tips for identifying and defining the value of quality and efficiency data to stakeholders
  • Strategies for collecting quality data and establishing benchmarks

• Orientation and mentoring

  • Ten steps to get your hospitalist orientation program started
  • How to appropriately transition newly-hired hospitalists into their role and the practice to ensure a solid, successful organization with a stable workforce

• Financial operations

  • A step-by-step process to accurately assess a hospitalist program's costs and billing services
  • Physician compensation models
  • The mechanics of claims submission
  • Tips for selecting a billing service

• Books

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