Tracer Methodology Staff Training Video: Be Prepared for JCAHO Survey
Under the new JCAHO survey process-specifically, tracer methodology-staff interviews play a more significant role than ever before. Survey coordinators surveyed under the new process are reporting that dozens of staff members were questioned during survey. And even though these coordinators prepared their staffs at length, their staffs were still worried how well they would do in front of actual surveyors. They wanted to know, "What should I do if I don't know an answer or if I answer incorrectly?" Chances are, your staff members have these same concerns.
This video—developed by experienced survey coordinators—provides field-tested tips and advice that will calm your staff's fears and give them confidence for face-to-face encounters with surveyors.
Here is what the QI Director from Northwest Hospital Center in Randallstown, MD said after showing this video to her staff.
"They thoroughly enjoyed it, and it put them at ease about our upcoming survey."
"Fun and definitely worthwhile"
"Staff thought it was fun, informative, to the point, and thoroughly enjoyable."