In the pursuit of excellence, healthcare organizations just like yours are turning to the quality improvement concepts found in corporate quality programs. To provide the highest quality patient care and to follow through with performance improvement initiatives, hospitals, nursing homes, and other healthcare facilities have begun to apply business-based quality methodologies such as Six Sigma, Lean Thinking, and ISO.
Are those programs your ticket to improvement? Do you know how to employ business-based tools and concepts and apply them specifically to healthcare?
Applying Quality Methodologies to Improve Healthcare: Six Sigma, Lean Thinking, Balanced Scorecard, and More will arm you with the knowledge you need to determine whether a change in your current approach to quality improvement is necessary. It will also provide you with the definitions and explanations that will help you navigate the litany of related terms and techniques.
There are a lot of quality programs for sale, but are they really providing anything new and useful? Many are limited in scope and can't be applied successfully to large healthcare organizations. Others don't work well in small organizations. Most healthcare organizations are already using simple business-based tools, like spreadsheets and data collection programs, to drive improvement.
In 200 clear and concise pages, Applying Quality Methodologies to Improve Healthcare will:
Describe the quality programs that are being marketed to healthcare including Six Sigma, Lean Thinking, balance scorecard, ISO, and others Illustrate the "best practices" that can be extracted from several of the quality programs and demonstrate how they have been successfully applied to improve healthcare performance Discuss the true key to successful quality improvement: Effective leadership Quality improvement in hospitals takes more than just quick-fix programs. It takes time analyzing your own organization's unique needs, deciding what resources you can tap into or access quickly, and achieving your goals in an effective manner.
After reading this book, you'll be able to do the following:
Define quality programs and choose which elements can help you to meet your organization's goals Mine your organization's business plan for goals Develop teams to jump-start quality initiatives and achieve goals Garner leadership buy-in In Applying Quality Methodologies to Improve Healthcare: Six Sigma, Lean Thinking, Balanced Scorecard, and More you'll receive:
- Five comprehensive case scenarios that demonstrate how certain concepts from a particular program can be applied to typical healthcare problems. For example you'll find out:
How to use Six Sigma to:
- Solve scheduling problems in the labor and delivery departments
- Avoid patient falls, including analyzing, spotting trends, and developing a proactive approach
How to apply Lean Thinking to:
- Improve the patient transportation process-especially for admissions and discharges-with flowcharts to remove the non-value added steps from your procedures
How to employ rapid cycle testing (traditional TQM) to:
- Unclog the bottleneck most commonly found in the ED
How to implement balanced scorecards to:
- Decrease the number of patient boarder hours
- Field-tested tools including:
- Strategic Goal Workplan
- Strategic Planning Cycle
- Strategic Goals Scorecard
Take a look at what's inside Applying Quality Methodologies to Improve Healthcare: Six Sigma, Lean Thinking, Balanced Scorecard, and More:
Quality Improvement and the Health Care Environment
Overview of Quality Approaches
Total Quality Management?
Benchmarking
Quality Circles
Six Sigma
Lean Thinking: Reducing Non-Valuable Steps to a Process
Balanced Scorecard
ISO 9000: Detailed Process Design
Malcolm Baldrige National Quality Award
Organizational Issues
Aligning Leadership
Measure What's Important
Determining goals
Strategic Goals must be communicated to the organization
Scorecards and Storyboards
Tools
About the Authors:
Bud Pate, REHS, is Director of Clinical Operations Improvement at the Greeley Company, a division of HCPro. Prior to joining the Greeley Company, Bud worked at Kaiser Permanente in Southern California for more than 15 years at Kaiser. He was responsible for a wide range of region-wide quality and compliance initiatives, including standards and survey processes established by the JCAHO, the Centers for Medicare and Medicaid Services (CMS), the California Department of Health Services (DHS), and the Office of Statewide Health Planning and Development (OSHPD). Bud led Kaiser teams to develop industry-leading processes for the integration of health plan and hospital credentialing, moderate and deep sedation, and best-practice-driven assessments of emergency departments. A nationally-recognized expert in healthcare operations and compliance, Bud chaired the Joint Committee on Accreditation of the California Healthcare Association (CHA) and regional health care councils for many years. Bud represented the American Hospital Association on the JCAHO's Standards Review Task Force, the Hospital Advisory Committee, and other JCAHO work groups and panels that were part of the Shared Visions, New Pathways development effort.
Dawn Vonderheide-Liem, RN, MSN, CPHQ, has been practicing performance improvement with Kaiser Permanente since 1990. Dawn earned her BSN and MSN at California State University, Los Angeles, and worked as a Kaiser staff nurse during the 1970's and 1980's. Currently, Dawn is responsible for performance improvement, patient safety, risk management, and infection control in an integrated system both for the Kaiser Hospital and the Southern California Permanente Medical Group. This system provides care for more than 220,000 members. Dawn has been awarded the Kaiser Permanente Leadership Award in 1998, 2000, 2001, and 2002. Dawn facilitates teams for business plan strategic goal deployment, root cause analysis, and failure mode effects analysis. She works with medical center teams to address both strategic and operational goals, and she teaches Performance Improvement tools, most notably, Statistical Process Control, for healthcare. Dawn was one of the designers of training materials for Failure Modes and Effects Analysis for Southern California Kaiser Permanente. She is a co-designer of the deployment methodology for addressing strategic goals for the medical center, which includes a medical center-level Score Card, the department-level Score Card, and sharing successes through performance improvement storyboards.
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