Performance Improvement Basics: A Resource Guide for Healthcare Managers
Here's the comprehensive information you need to evaluate and deliver measurable, effective, and safe patient care.
We know you're busy, but we can help!
Implementing effective performance improvement (PI) programs is an ongoing challenge for department managers. You need practical, convenient, and useful tools to get your performance improvement program focused and positioned to deliver quick, effective results. Whether your goal is to achieve accreditation or pay for performance, you need to be confident in your knowledge of quality improvement techniques and data analysis. That's why we're excited to introduce our book: Performance Improvement Basics: A Resource Guide for Healthcare Managers!
Straightforward, no-nonsense approach to PI
Performance Improvement Basics helps you fully understand the concepts that relate to performance improvement and develop a program that is responsive to your patients and integrated with your facility's strategic plan.
Best practice advice in an easy-to-reference guide
Performance Improvement Basics is practical and conveniently sized to make it a quick on-the-job reference guide. Written in simple, clear, and easy-to-understand language, you will immediately be able to apply the content to your own PI program. Plus, each chapter includes a list of common pitfalls so you will know what to avoid, and a self-assessment checklist to pinpoint areas you want to develop further.
Complete start-to-finish guide, designed with you in mind
From the newbie who's starting from scratch to the veteran wanting to "brush-up," there's something for everyone! This guide will:
- Help you become familiar with basic concepts of performance improvement.
- Lead you through the process of linking your department's goals to your organization's quality process and "rules."
- Instruct you on how to involve staff actively in quality improvement initiatives, with emphasis on garnering physician buy-in.
- Help you determine what measures should be used to evaluate quality in your department
- Plan for effective data collection upfront
- Walk you through the process of analyzing your quality data—could you be getting faster and most effective results?
- Offer web sites and other resources for your own continuing personal study and performance improvement development.
Best of all, you'll receive:
- TOOLS to help you design data collection, perform process analysis, make sense of your data, and present it effectively.
- TIPS on coordinating your departmental PI program with physicians.
- SELF-ASSESSMENT CHECKLISTS for you to pinpoint areas that you want to develop further!
We make your commitment to continuous improvement and delivery of excellence attainable. Performance Improvement Basics is sure to find a place among the most well-worn of the books on your desk. Order your copy today!
SAVE MONEY WHEN YOU BUY IN BULK!
Purchase multiple copies of this practical performance improvement resource and save! To find out about money-saving discount rates for bulk orders e-mail your sales representative at firstname.lastname@example.org or call toll-free at 888/209-6554.Please include your name, facility name, facility address, phone number, and the approximate number of people you need to train.
Take an inside look at the topics covered in this must-have resource:
- Performance improvement as a management tool
- History of PI in healthcare deliver
- Public disclosure of quality data
- What is quality?
- Quality is a property of a system
- Performance (quality) improvement and patient safety
- What do leaders do to improve quality and performance?
- Performance improvement planning
- Mission, strategy, leaders, and customers
- Management goals
- The quality or PI model
- Related Concepts
- Quality reporting and communication
- The importance of communication in QI
- Employee orientation to quality
- Recommendations for designing effective communication
- Holding the quality meeting
- Model materials for meeting preparation
- Efficient, comprehensive, and effective documentation of a meeting
- Self-assessment: Communication
- Quality measurement, monitoring, and analysis
- Introduction to measurement
- Creating useful measures
- Self-assessment: Defining metrics
- Data analysis—A quick overview
- Self-assessment: Data analysis
- Self-assessment: Measurement
- Process improvement basics
- When a baseline monitor may lead to a process improvement effort
- Introduction to process
- Risk and benefits of process improvement
- Involving physicians in PI
- What is the appropriate role of physicians in PI?
- Cultural factors: Systems and blame
- Physician participation on QI committees and process improvement teams
- Physician distrust of QI data
- Choosing measures with a high index of credibility and meaningfulness for physicians
- Working effectively with physician leaders in quality management
- What about peer review?
- Common pitfalls
- Appendix A: Data analysis, statistical tools, and useful PI methodologies
- Defining the problem/process
- Analyzing the data
- Designing, testing, and sustaining improvement
- Appendix B: Bibliography and resources
- Basics: QI/PI philosophies and the strategic imperative
- Management tools
- Technical tools
- Evidence-based measures
- Appendix C: For QI/PI directors
- To the QI/PI director
- Implementation guide for PI program
MEET THE AUTHOR
Cynthia Barnard, MBA, MSJS, CPHQ, is the director of quality strategies at Northwestern Memorial Hospital, the primary teaching hospital of Northwestern University's Feinberg School of Medicine in Chicago, Illinois. She is responsible for patient safety, accreditation and regulatory compliance, medical ethics, and patient satisfaction measurement. She has been a leader in developing the healthcare standards for the Lincoln Foundation for Business Excellence, an Illinois equivalent of the national Malcolm Baldrige award, and chair of the Quality Measurement Advisory Task Force of the Illinois Hospital Association.
Prior roles at Northwestern and elsewhere have included more than a decade leading quality improvement, direction of medical staff affairs and clinical research, and developing and consulting on healthcare information systems for operational support and strategic planning and analysis. She holds a master's degree in management from Northwestern University's Kellogg Graduate School of Management, a bachelor's degree in psychology from Bryn Mawr College, and the Certified Professional in Healthcare Quality designation from the National Association for Healthcare Quality.
SAVE MONEY WHEN YOU BUY IN BULK!
To find out about money-saving discount rates for bulk orders e-mail your sales representative at email@example.com or call toll-free at 888/209-6554. Please include your name, facility name, facility address, phone number, and the approximate number of people you need to train.
The HCPro Risk-Free, Money-Back Guarantee
If for any reason Performance Improvement Basics does not meet your needs, return it within 30 days and you will receive a prompt, polite, 100% refund—no questions asked. We guarantee it!
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