RECORDED AUDIOCONFERENCE
sponsored by PFS Advisor
presented on March 31, 2005
Collecting payment in advance for healthcare services can be a challenge for registration and front-end staff. Increasing cash collections is a leading way to improve the revenue cycle, but many facilities don't have effective processes in place.
Listen to this intermediate level audioconference and learn how to train staff on up front collection techniques, from scheduling/pre-registration functions to outpatient scenarios, including how to manage self-pay patients.
Our speakers will:
share aspects of the current climate show you how to evaluate your current program present case studies that demonstrate effective strategies at hospitals using both centralized and decentralized scheduling models Asking a patient for money in advance can be awkward, and strong customer service techniques are crucial. Moving collections to as early in the patient contact process as possible has a significant impact on an organization's financial success. This audioconference is the tool you need to train members of the staff to understand and play their important role.
TAKE A LOOK AT THE AGENDA
1. Setting the scene
The past environment Today's industry-wide perspective Tips to evaluate where you are now
2. Key elements of an up-front collection process
Master the techniques of an initial conversation Directly address payment methods Distinguish ability to pay Provide applicable discounts Flag patients who have history of not paying
3. Case studies: Centralized and de-centralized scheduling models
Planning for up-front collections Effective processes and challenges along the way A question and answer session follows the presentation.
Purchase a tape or CD of the program and listen when you can. It's a perfect training tool for new staff or as a refresher for veteran staff.
MEET THE SPEAKERS
Sarah Morrison is director of patient benefits and financial relations at Dartmouth-Hitchcock Medical Center in Lebanon, NH.
Amy Hartt is the officer of business operations at Pine Creek Medical Center in Dallas.
Lori Levans (moderator) is managing editor of HCPro's PFS Advisor, and the online ezine Patient Financial Services Weekly Advisor.
WHO SHOULD LISTEN
Revenue cycle managers, VPs of finance, PFS directors/managers, patient access/registration directors, CFOs, financial counselors, clinical staff, patient relations/registration staff
PROGRAM MATERIALS:
Program materials will be provided with PDF links.
Save money when you purchase multiple copies! Ask your customer service representative about money-saving
discounts and bulk orders. Call toll free 800-650-6787 or e-mail
customerservice@hcpro.com.
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