The Top 15 Policies and Procedures to Reduce Liability for Physician Practices

Liability risk, patient care, and patient safety: areas that beg for guidelines to ensure practice success
Patient satisfaction, communication, and customer service issues are the root cause of most malpractice claims. You can reduce your exposure to liability, improve the quality of patient care, and increase the safety of your patients. It's easy—with the practical, patient-oriented policies and procedures you'll find in The Top 15 Policies and Procedures to Reduce Liability for Physician Practices.

Stay on top of the liability game with 15 top policies for 5 top risk areas
The Top 15 Policies and Procedures to Reduce Liability for Physician Practices—a new book and CD-ROM set from HCPro—focuses on the top five areas of liability risk:

1. Quality improvement, customer service, and patient satisfaction
2. Patient rights and responsibilities
3. Documentation
4. Patient safety
5. Legal issues

And offers the 15 most important liability policies and procedures to help you manage that risk:

1. Addressing patient complaints
2. Telephone communication
3. Scheduling
4. Cultural competency/issues
5. Confidentiality and access to medical records
6. Informed consent and informed refusal
7. Records retention
8. Tracking referrals and test
9. Disclosing medical errors
10. Medical emergencies
11. Handling high risk patients
12. Medication management
13. Management of professional liability claims
14. Terminating a patient
15. Request for medical records release

The what, how, and why for each policy make for "go-to" resources you'll turn to again and again
The 15 policies and procedures contained in The Top 15 Policies and Procedures to Reduce Liability for Physician Practices offer the best of both worlds—comprehensive advice and strategies and written in easy-to-understand language.

Each document contains:

• an initial policy statement that explains what subject matter the policy intends to cover, why it does so, and who is responsible for carrying it out
• a step-by-step procedure for carrying out the policy
• a statement or rationale for creating it. This book includes an explanation at the beginning of each chapter that explains "the why."

When appropriate, each policy also includes a cross-reference to related policies. This book will help you recognize how different areas influence each other when it comes to reducing liability risk.

About the author
James W. Saxton, Esq, is the Chairman of the Healthcare Litigation Group, and Co-Chairman of the Health Law Group, Stevens and Lee. He specializes in creating customized risk management and risk engineering loss-control systems for healthcare providers, and represents healthcare professionals in litigation claims. Mr. Saxton speaks nationally on medical malpractice and liability risk reduction.

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