Physician Satisfaction (Audio Conference)

AUDIOCONFERENCE ON TAPE OR CD

sponsored by Medical Staff Briefings

presented on May 25, 2006

Achieve medical staff satisfaction while significantly increasing inpatient volume!

There is a reason why executives of peak-performing facilities place the highest priority on retaining high-quality physicians.

Physician retention affects more than quality of care, reputation and admissions. The loss of a member of the medical staff to another hospital poses significant costs in replacement and recruitment. Further, once a physician is truly dissatisfied, they become a disruptive element to an organization, even if they don’t leave.

What motivates physician loyalty and satisfaction?

Find out from our Press-Ganey faculty in this audioconference. You’ll benefit from Press-Ganey’s analysis of loyalty metrics from more than 34,000 physicians nationwide to determine the top predictors of physician satisfaction .  You’ll learn what factors make physicians more willing to recommend a facility to family, friends, and other physicians. You’ll learn that patient care, quality, and the administration trump technology  in the eyes of physicians. And you’ll learn about the tremendous impact that re-engineered communication methods and processes can have on physician satisfaction. 

At the end of this audioconference you will be able to

• outline an effective process for successfully gathering your own physician satisfaction data
• discuss the top issues that impact—positively or negatively—physician satisfaction with hospitals organizations
• describe the potential barriers to redesigning your organization’s communication plan with physicians, and discuss how to surmount them.

Agenda

1. Introduction
1. Environment
   1. See how changes in the physicians’ environment have impacted hospital and physician relations.
2. Physician stressors: Multiple losses
3. Physician stressors: Multiple excess


2. National Database
1. The survey/data collection process
2. Study description
   1. The data
3. Findings/Conclusions


3. Physician Communications
1. Old Format = One Way Communication Only
2. New communication format
   1. Two-way communication
   2. Opening a dialogue on every level
   3. Respecting how physicians want to communicate
3. Re-engineering communications: How can you successfully implement change at all levels?

Who should listen

Quality directors, medical staff leadership, mid-level directors, CMO/VPMA, medical executive committee, medical staff office professionals, CEO, COO, Health Leaders

Meet the speakers

Paul Alexander Clark, senior knowledge manager for Press Ganey. Mr. Clark directs a team of researchers to proactively conduct quantitative and qualitative research to determine best practices for improving patient, employee, physician, and resident satisfaction in health care. They support more than one hundred Press Ganey Consultants who actively partner with health care organizations to help them improve the services provided to patients, employees, physicians, and residents.

Kay Clark-Cox, principal consultant for physician satisfaction services. Kay blended a background of laboratory management with an MBA to become Marketing Director of a mid-sized Midwest hospital. Two years later, she moved into a newly created position of Customer Relations Director as the customer service push began in healthcare. In that role, one of her main functions was to work with and train hospital staff (and medical staff) to improve the hospital's patient satisfaction scores to a maintained 95% satisfaction level.  Just before joining Press Ganey, she wore both hats as a Marketing Director and Customer Relations Director.

Rick Sheff (Moderator) MD, serves as chairman and executive director for the Greeley Company. He is a leading faculty member for Greeley's national seminars and provides educational and consulting services in a wide range of areas including governance, hospital and medical staff performance improvement, managing poor quality and disruptive physicians, patient safety and error reduction, credentialing, medical staff effectiveness and redesign, medical staff leadership development, strategic planning, and regulatory compliance.

PROGRAM MATERIALS

Program materials will be provided with PDF links.

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