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Established Policies and Procedures: A "Win—Win" For Your Practice
With a strong, well-written, up-to-date, and user-friendly "Procedures Manual," your employees get an easy-to-follow roadmap that leads straight to the success of your medical practice. Every member of your staff can rely on written policies and procedures to save time, avoid confusion, and side-step errors. Use the policies and procedures in The Top 15 Financial Management Policies and Procedures for Physician Practices to

• orient, remind, and train new staff and employees
• provide guidelines to support and improve quality patient, payer, and vendor relationships
• reduce liability risk
• communicate to staff and physicians the processes for handling certain situations
• set expectations regarding who does what and how
• ensure consistency for ways to handle situations
• enhance productivity and reducing lost time
• support the physician practice mission
• improve working relationships and job satisfaction by setting expectations for tasks and responsibilities

Turn to These "Go—To" Resources Again and Again For the What, How, and Why of Each Policy
The Top 15 Financial Management Policies and Procedures for Physician Practices delivers comprehensive advice and strategies. Written in easy-to-understand language, each document contains

• an initial policy statement that explains what subject matter the policy intends to cover, why it does so, and who is responsible for carrying it out
• a step-by-step procedure for carrying out the policy
• a statement or rationale for creating it. This book includes an explanation at the beginning of each chapter that explains "the why."

When appropriate, each policy also includes a cross-reference to related policies. This book will help you recognize how different areas influence each other when it comes to managing practice finances.

Successful practice management requires vigilant financial oversight of what is coming in (revenue cycle) and going out (expenses) the door. With competing practices regularly showing up on your radar, your bottom line demands your attention like never before. The Top 15 Financial Management Policies and Procedures for Physician Practices is a vital resource for the busy physician, practice administrator, or practice manager who needs easy-to-use practice tools to enhance revenue and reduce expenses.

Written by experienced practice management consultants with a track record of success, the proven policies and procedures you'll find in this unique book and CD-ROM set are a solid foundation upon which to build your own policies and procedures manual. By following the written guide provided, your new employees will be up-to-speed and on-task in record time!

The Top 15 Financial Management Policies and Procedures for Physician Practices covers these five key areas: Managed care contracting, collections, auditing, billing and receivables, and cost control. And zeroes in on these crucial topics:

1. Evaluating managed care contracting
2. Third party receivables
3. Track, refile, and appeal claims
4. Patient collections
5. Delinquent accounts
6. Disputed bills
7. Internal controls
8. Procedural coding analysis
9. Auditing the revenue cycle
10. Accounts/receivable
11. Controlling expenses
12. Emergent care
13. Provider schedule
14. Purchasing protocols
15. Scheduling

About the author
Kay Stanley, CMPE, is an associate partner of The Coker Group in Roswell, GA. Beyond consulting, The Coker Group has an established role in publishing practice management publications, guidebooks, and operational manuals. Ms.Stanley has more than 20 years of experience in administration, personnel, and editorial management. She is a member of the Medical Group Management Association at the local, state, and national levels and speaks at workshops on current issues in practice management. Ms.Stanley is a Certified Medical Practice Executive of the American College of Medical Practice Executives.

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