Challenging residents and distressed family members are a significant and ever-present concern in long-term care. Not only do they demand substantial time and facility resources, they are more likely to instigate a lawsuit, and they can even jeopardize the personal safety of your staff. That's why you need to make sure all of your staff members are properly trained to handle challenging resident behaviors.
Introducing Manage Challenging Resident Behaviors: A Resource and Training Guide
This exciting new book and CD-ROM training package was developed specifically to help your staff prevent and deal with challenging residents. An all-inclusive training tool, Manage Challenging Resident Behaviors addresses the most problematic behaviors in long-term care, including:
- Combative residents
- Angry family members
- Restraint use
- Residents with dementia and other cognitive problems
- And much more
Take a look inside your training package
Train your CNAs, nurses, and other frontline staff to deal effectively with difficult resident populations with this comprehensive training manual and companion PowerPoint® presentation on CD-ROM.
With the training manual, your staff will learn proven strategies to prevent residents from becoming challenging and examine best practices to deal with those who do. Manage Challenging Resident Behaviors provides:
- verbal and nonverbal techniques for de-escalating anger and preventing residents from becoming violent toward staff
- case studies from facilities that have found successful alternatives to use of restraints
- assessment tools to better identify difficult residents
- sample policies to help you establish procedures for efficiently guiding your most challenging populations from admission through care and beyond
Train all frontline staff in a matter of minutes
Reinforce your staff training on the techniques presented in the manual with the accompanying PowerPoint® presentation on CD-ROM. It will provide your staff with the information they need to manage residents' behavioral problems effectively and safely. Staff members will learn how to use communication techniques to diffuse and prevent difficult situations. And, they'll discover the proper procedures to take when a challenging situation occurs.
Order your copy today!
Each resident presents your staff with a unique set of issues. This training system is the tool you and your staff need to understand these resident issues and learn how to best handle them. The ultimate result? Increased resident and family satisfaction and a safer facility.
Table of Contents:
Chapter 1: Identifying and understanding your challenging residents
Identifying with your residents
Understand cultural differences
Understand populations that bring specific challenges
Face the challenge
Chapter 2: Manage challenging families
Promote open, honest communication with families right away
Keep your conversations with families constructive
Provide quality family care
Respond appropriately to angry complaints Group appointments may offer solutions and support
Use group appointments to offer solutions and support
Promote family-centered care
Address the family stress that may lead to difficult behavior
Conclusion
Chapter 3: Assess challenging residents
Admission assessments
Cognitive assessment challenges
Common disorders
Conclusion
Chapter 4: Care plan the challenging resident
Consider loved ones
Identify assessment needs
Develop a plan of care
Face the challenges of the chronically mentally ill
Chapter 5: Interventions for violent residents
Provide a safe workplace for staff and a safe home for residents
De-escalate anger in challenging residents
Other techniques for preventing confrontation
Chapter 6: Moving toward a restraint-free facility
The changing restraint climate
Protect yourself through documentation
Prepare your staff for a move away from restraints
Common questions and answers regarding restraint-free policies
Strategies for educating your staff about a restraint reduction program
Alternatives to restraints
Chapter 7: End-of-life care
The goals of end-of-life care
Improve satisfaction by helping families with end-of-life issues
Helping residents at the end of life
Chapter 8: Establishing policies and protocols
Resident complaints
Residents' rights and responsibilities
Care conferences
Interpretation services
Chapter 9: The importance of documenting challenging behaviors
Accurate documentation
Documenting challenging situations
Working with the noncompliant resident
Documenting the violent resident
Working to improve your documentation system
Involving your risk management department
Documenting phone calls from family members
Chapter 10: Leading your staff toward improved service and satisfaction
The importance of nurse leader rounding
Protecting yourself and your staff from lawsuits
Five things residents never want to hear from staff
Bringing out the best in your staff
Helping your organization become a leader in employee satisfaction
Empowering your nursing staff to bring about change
Tight-budget training strategies for nurse managers
Embracing new technology
Chapter 11: Assessing your staff's skills in dealing with challenging residents and families
Is 'handling challenging residents' a competency?
Evaluating customer service standards
Performance reviews
Monitoring staff satisfaction
Save money when you purchase multiple copies! Ask your customer service representative about money-saving
discounts and bulk orders. Call toll free 800-650-6787 or e-mail
customerservice@hcpro.com.
