Earn 1 nursing contact hour!
Open, trusting communication is the foundation of teamwork and high-quality patient care. Communication breakdowns can be disastrous to patient care and emotionally disruptive to your work environment. But mastering the art of effective communication is not easy, which is why we've developed this practical online learning course to help.
Communication and Conflict Management will help you:
- Build mutual respect between you and your staff
- Resolve conflicts and prevent future problems
- Communicate with both large groups and to individuals
- Foster an environment for open, effective communication
- Develop active listening skills
- Polish your own communication skills
Intended Audience
- Nurse Managers
- Chief Nursing Officers
- Directors of Nursing
- Directors of Human Resources
- Staff Development Specialists
Learning Objectives
- List five ways to improve communication with staff
- List four ways to improve active listening
- Identify five questions to ask oneself after a conversation to test one's listening and retention skills
- Identify three common ingredients that lead to conflict
- Cite options for managing conflict as a manager
Table of Contents
- Communication
- Ways to improve your communication
- "Managing up"
- Providing feedback to staff
- The art of active listening
- Conflict management
- The work environment/conditions
- Conclusion
- Final exam
- Answer key
- Recommended reading
About the Faculty
Shelley Cohen, RN, BS, CEN, is the founder and president of Health Resources Unlimited, a Tennessee-based healthcare education and consulting company (www.hru.net). She has experience in emergency care, critical care, and occupational medicine. Through her seminars for nursing professionals, Cohen coaches and educates healthcare workers and leaders across the country to provide the best in patient care.
Sharon H. Cox, MSN, RN, CNAA, has more than 30 years of experience in healthcare, ranging from staff nurse to unit/program manager to faculty and administrative roles in academic health centers. As an independent consultant since 1987, and since founding Cox & Associates, Cox has conducted workshops and seminars and consulted for nearly 300 hospitals and healthcare organizations in the United States and Canada.
Beth A. Klitch, BA, FACHCA, is the founder, president, and chief executive officer of Survey Solutions, Inc., a national long-term care (LTC) consulting firm headquartered in Columbus, OH. She advises nursing facilities, provider associations, government regulatory agencies, and suppliers throughout the United States about how to improve the quality of LTC. Formerly the chief of the Division of Health Facilities Regulation, Ohio Department of Health, Klitch directed Ohio's licensure and Medicare/Medicaid certification program for nursing facilities and other LTC facilities. Klitch performs survey consultation, provides expert testimony, writes periodic articles for industry publications, and speaks to national conference audiences.
Sandra Kay Webb, RN, BS, is a nationally known educator and author in the LTC care profession. She has 36 years of experience as a registered nurse and currently serves as the product development director at Survey Solutions, Inc., in Columbus, OH. She has developed more than 30 LTC inservice programs, quick reference clinical guides, and regulatory reference tools. She has served as staff development coordinator and in clinical management positions in hospitals and LTC facilities for the past 23 years, and has taught the Ohio-approved nurse aide training program for 10 years. She is also the president of Webb Enterprises, which provides educational inservice materials for LTC.
Accreditation Statement
This educational activity for one (1) nursing contact hour is provided by HCPro, Inc. HCPro, Inc. is accredited as a provider of continuing education in nursing by the American Nurses Credentialing Center's Commission on Accreditation.
Disclosure Statement
The faculty has signed a vested interest form declaring no commercial/financial stake in this activity.
This course is part of HCProfessor's Nursing CE Series. For more information on other courses in the series, click on the Online Learning section of this Web site. Or call Dave Miller toll free at 888/209-6554. You can even customize any online learning course to reflect your own policies and procedures.
Benefits of Online Learning at www.hcprofessor.com include:
- Tough questions (and answers) about confusing regulatory standards
- Steps on how to solve pressing nursing needs
- Exam
- Instant test scores
- Case studies
- Test until success: The option of taking the exam as often as you need during password access
- Certificate of completion
- Student course history and documentation of training
- Discussion groups
- Note-taking and bookmark options
- Internet resources on guidelines and regulations
- Reference materials and recommendations on how to progress to the next step in your courses
Computer Requirements
- PC users must use Internet Explorer 4.0 or above
- MAC users must use Netscape Navigator 4.0 or above (the use of Internet Explorer may cause technical difficulties)
- Some courses and quizzes may require Adobe Acrobat Reader. To download Adobe Acrobat Reader, click here.
- Try our FREE DEMONSTRATION for both MAC and PC users
For full course descriptions, outlines, and special combination deals, go to www.hcprofessor.com.
Online learners will get 30-day access to the course materials and will be e-mailed their user name and password within 24 to 48 hours after payment has been received.
If you have questions, e-mail Customer Service or call 877/727-1728.
Save money when you purchase multiple copies! Ask your customer service representative about money-saving
discounts and bulk orders. Call toll free 800-650-6787 or e-mail
customerservice@hcpro.com.
