Attention ED Nurse Managers:
When financial, operational, or personnel problems crop up in the ED, where do all eyes turn? You guessed it . . . everyone looks to YOU for the answer.
BONUS: Earn 3 nursing contact hours!
Welcome to the world of ED management.
Whether you're a new ED nurse manager or a seasoned manager looking to transition to the ED unit, you must be prepared for the unique set of management skills required to function in this high-volume, cost-sensitive, and hectic environment.
There's good news! A Practical Guide to Nurse Management in the ED will get you started on the right foot with strategies, tips, and advice to keep your ED running efficiently and successfully.
From one ED nurse manager to another
And because A Practical Guide to Nurse Management in the ED was written for the new ED nurse manager by a seasoned ED manager, you can trust that it's filled with timely, easy-to-understand and implement ideas, concepts, and tools that will take you from theory to practice.
The nitty-gritty
Through scenarios, how-to tips, and advice, A Practical Guide to Nurse Management in the ED lets you know what to expect when entering the managerial position and pitfalls to avoid. Inside this book you'll find:
- Plain language explanations of the fiscal responsibilities that are required of the ED nurse manager
- Strategies to prepare new nurse managers or seasoned nurse managers from other departments for the ED environment
- Detailed descriptions of the relationships between the ED and other units and providers (e.g., human resource, emergency medical technicians)
- Field-tested advice for handling operational issues such as triage, registration, overcrowding, and customer service
- Tips for making the ED run efficiently and for dealing with federal regulations specific to the ED (e.g., EMTALA)
- Step-by-step guidance on the tasks new ED nurse managers will need to perform (e.g., triage, patient flow, throughput, budgeting)
- Provides tools to that explain what separates the ED from other units
- Critical thinking activities and case scenarios to help you think through problems that may arise on the job
Exclusively for the "always on the go" ED nurse manager
Read it, understand it, practice it. With A Practical Guide to Nurse Management in the ED it's just that easy. The content easy-to-read and easy-to-use no matter what your time constraints are. Adapt and implement the proven strategies presented in this must-have resource today!
LEARNING OBJECTIVES
- Differentiate between "management" and "leadership" and list two functional differences
- Explain how the nursing process can be used to guide management role transition and professional development
- Explain what is an "experience-based interview" and identify two components of this interview strategy
- State the equation for calculating one FTE or "full-time equivalent"
- List and describe one change management strategy
- Identify one community based cause for overcrowding and offer a possible solution
- Name three issues that must be encompassed in educational activities for electronic medical records for staff
- Identify three customers of the emergency department
- Describe "patient dumping" and explain how EMTALA helps stop this practice
- Differentiate between a transactional and a transformational leader
TABLE OF CONTENTS
History, organization, and culture
- Role(s)
- Responsibilities
- Education, training, and competency
Transition to management
- Early role change
- Assessment
- Diagnosis
- Planning
- Intervention and implementation
- Evaluation
Continued professional skill development with appropriate clinical correlation
Budgets and costs
Operations management
- Operational assessment
- Collaborative relationships
- Performance improvement
Throughput analysis and strategies
- Triage
- Bedside registration
- Capacity management
- Functional unit (e.g., fast-track, urgent- and express-care areas)
Information systems
- Databases in healthcare
- Electronic logs
- Patient tracking
- Electronic medical records
- Management responsibilities
Customer service
- Consumer expectations
- Survey tools
- Problem resolution
- Program development and marketing
Risk management and regulatory concerns
- Trauma systems and community EMS integration
- Federal, state, and local regulations
- Developing a corrective action plan
Transition to leadership
Accreditation Statement
This educational activity for three nursing contact hours is provided by HCPro, Inc. HCPro, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.
The HCPro Risk-Free, Money-Back Guarantee
If for any reason A Practical Guide to Nurse Management in the ED does not meet your needs, return it within 30 days and you will receive a prompt, polite, 100% refund—no questions asked. We guarantee it!
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discounts and bulk orders. Call toll free 800-650-6787 or e-mail
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