AUDIOCONFERENCE ON TAPE
sponsored by PFS Advisor
presented on November 16, 2005
Discussing financial obligations with patients can be a difficult job. It puts stress on everyone involved, from staff members who need to find a polite way to discuss personal financial matters, to the patients who are often unaware of their responsibility to pay.
Listen to this 90-minute audioconference and learn field-tested solutions and best practices to communicate financial responsibility to patients. You'll learn how to:
train staff to educate patients about your organization's billing and collections practices give patients the information they need to make decisions about their payment options develop effective collection and billing policies, including statements, brochures, and display announcements establish or refine customer service practices, including financial counseling, to help patients make payment arrangements
TAKE A LOOK AT THE AGENDA:
- Collections overview
- The current climate: Pre-managed care v. post managed care
- Educating the public on upfront collections
- Customer service techniques
- Financial counseling
- Communicate financial responsibility to patients
- Customer-friendly billing statements and letters
- Other printed communications, including signs, brochures, and printed policies
- Staff education strategies
- The future billing and collections
- Web-site functionality
- Online bill-pay
- Involving your IT, Legal teams and vendors
- Email opportunities
A question-and-answer session will follow the regular presentation.
At the end of the program you'll know how to:
Identify how patients can better understand billing practices Identify challenging issues regarding patients' financial responsibility Discuss elements of published payment policies Discuss the importance reaching out to payers and patients Develop a coordinated approach to customer-friendly billing practices MEET THE SPEAKERS
Lester Poris, CPAM, is manager of self-pay credit and collections for Children's National Medical Center in Washington, DC. He has more than 25 years experience in healthcare including patient financial services management, third party payer follow up, denials and collections, admitting, ER registration, billing, collections and cash posting.
Susan Davis, CPAM, of Seffner FL., is a senior revenue cycle consultant for First Consulting Group.
WHO SHOULD LISTEN
PFS directors, revenue cycle directors, patient access directors, finance and billing/collection professionals, and CFOs
PROGRAM MATERIALS:
Program materials will be provided with PDF links.
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