As the practice administrator, you handle ALL the human resource issues-from hiring to firing and everything in between. You must grapple with sensitive staff conflicts, act as referee, and step in as the disciplinarian. And, on top of all that, you still have to perform the rest of your day-to-day responsibilities! Put the policies and procedures presented in this helpful book to use immediately, and you'll start saving time while you take care of your most important asset— your staff.
The solution to the babysitter blues
With your job, it can sometimes feel like you're babysitting your staff. You deal day in and day out with issues like office gossip and staff conflict. You have to juggle staff schedules, attempt to get the front and back office to communicate better, all while trying to earn respect from your employees. Then there's the issue of hiring qualified candidates and trying to keep them in this competitive market. Sometimes when you interview Dr. Jekyll, Mr. Hyde shows up for work.
Strong, well-written, up-to-date, and user-friendly policies and procedures for all your HR issues
Motivate and manage a first-rate staff with The Top 15 Staff Management Policies and Procedures for Physician Practices. You'll find concise information and valuable advice for five key human resource areas:
- evaluating and initiating employment
- practice expectations and employee productivity
- staying in touch with employees
- dealing with the problems
- completing the employment arrangement
The Top 15 Staff Management Policies and Procedures includes a policy for each of these essential HR tasks:
- Hiring
- HIPAA and confidentiality
- Practice standards
- Orientation period
- General employee expectations
- Employee productivity standards
- Overtime policy
- Electronic communications
- Training/education
- Performance appraisals/annual reviews
- Promotions/transfers
- Disciplinary and grievance
- Compliance
- Resignation
- Termination
Beyond policies and procedures
Improve your day-to-day interactions with every member of your staff with the advice and information in The Top 15 Staff Management Policies and Procedures for Physician Practice. It provides real-world, practical suggestions for dealing with even the most difficult situations and offers valuable ideas on performance improvement initiatives. In addition to the 15 policies, you'll also receive the following key sample staff management tools:
- regret letter
- HIPAA agreement
- confidentiality agreement
- feedback review form
A wealth of resources available on the accompanying CD-ROM!
Every sample policy, form, and tool featured in The Top 15 Staff Management Policies and Procedures for Physician Practices is included on the companion CD-ROM. You can easily access these vital policies and customize them to meet the specific and individual needs of your practice. Print each form and make as many copies as you like!
Order your copy today!
Staffing issues can be endlessly complex and time-consuming. Save time and trouble with the policies, procedures, advice, and information presented in this practical book. Rely on The Top 15 Staff Management Policies and Procedures for Physician Practices and the companion CD-ROM to meet all your HR needs.
About the author:
W. Lyle Oelrich, Jr., MHA, CHE, CMPE, is the manager of physician services for the consulting firm Pershing Yoakley & Associates (PYA) in Knoxville, TN. Oelrich works with physicians and hospitals on physician-related operational, financial, and strategic issues. More specifically, Oelrich has assisted with the financial turnaround of several large physician practices, analyzed fair market value relationships between hospitals and physicians; developed strategic plans for physicians; performed many physician business office and practice assessments; developed multiple physician compensation plans; assessed managed-care contracts; provided physician practice interim management and business development; and designed job descriptions, pay ranges, standards of performance, and personnel manuals for physician practices, among his other activities at PYA.
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