AUDIOCONFERENCE ON TAPE OR CD
sponsored by Managed Care Contracting and Reimbursement Advisor
presented on February 21, 2006
Consumer-directed, high-deductible health plans are becoming and increasing popular way for businesses to pass healthcare costs to their employees. This trend is putting tremendous pressure on hospitals to develop and implement front-end collection practices that are financially sound and strategically viable.
Listen to this 90-minute audioconference and learn how to build a strong collections program and train staff to ensure the organization's financial integrity while helping patients understand their rights—as well as their obligations to pay.
TAKE A LOOK AT OUR AGENDA
- Introduction/Overview
- Statistics
- Predictions about the growth rate of these products
- High deductible amounts
- Identify problems and their solutions
- Magnitude of the problem
- Specific issues that are contributing to the problem
- Viewing the collection process as teamwork
- Strategies to help improve collection
- Budgeting for collections
- The mechanics of collections
- Making the process work for you
- Legal obligations around collections
- Collections law
- EMTALA laws
- Existing documentation
- Patient dumping
A question and answer session follows the presentation.
At the conclusion of the program you will know how to:
- explain how to communicate with patients
- evaluate different ways to improve customer service
- formulate useful price lists
- evaluate forms for appropriate disclosure information
MEET THE SPEAKERS
Robin Fisk, Esq., is an attorney based in New Hampshire where she focuses her practice on the legal issues facing the healthcare industry. She has 18 years of experience representing providers, practitioners, insurers, and managed care organizations, negotiating managed care contracts, and advising clients on regulatory compliance. She is a frequent lecturer on managed care, Medicare, and other health law topics, and is a member of the American Health Lawyers Association and the Healthcare Financial Management Association (HFMA).
Adam Holzhauer FACHE, ACHE, is a senior vice president of business development for Premium Asset Recovery Corporation of Deerfield Beach, FL. Mr. Holzhauer is a hospital and collection professional with a background in accounts receivable management and collection services for health care providers. He is a founder of Pediatrics Services of America, Inc., a leading provider of children's healthcare and related services, held various key executive positions with hospitals and health care companies, and is a member of HFMA.
WHO SHOULD LISTEN
Hospital-based patient financial services (PFS) and business office directors and managers, CFOs, revenue cycle managers, managed care directors, patient access managers, and collection and reimbursement professionals.
PROGRAM MATERIALS
Program materials will be provided with PDF links.
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