HCM Marketplace

AUDIOCONFERENCE ON TAPE OR CD

sponsored by PFS Advisor

presented on March 14, 2006

Are you looking for a way to raise the standard of excellence in your facility but are unsure how to go about it? HCPro, the premier purveyor of information for the healthcare industry, brings you a 90 minute audioconference, where you can learn the latest benchmarking strategies.

Benchmarking is critical to the success of your organization. It allows you to find the most successful policies and procedures in your facility and demonstrates where you need to implement new procedures to improve productivity and quality of care within your organization.

Our expert speakers, Sandra J. Wolfskill, FHFMA and Alex McFadden will take you step-by-step through how you can develop benchmarks within your facility. Their presentation will include informative case studies from organizations that have had success with benchmarking in their facilities-see the effects that benchmarking can have over an entire organization.

Once you have a dashboard of how your facility is performing you will be able to develop a precise strategic plan on where you think your organization should be headed in the future. During this presentation you will also learn how often you should perform these benchmarks to assure that your organization is making improvements every step of the way. You'll also get tips on how you can best present your findings to others within your organization.

Plus, you'll walk away with free tools!

You'll receive an example of not only a dashboard but also example calculations that have been used in other organizations' benchmarking efforts.

AGENDA

I.  Overview of different options
      A. Internal vs. external
      B. Best practice vs. my practice
      C. Benefits of identifying these different areas
              1. Pro's
              2. Indicators
              3. What it means to the bottom line

II.  Where to use benchmarking
        A. Patient Access
               1. Pre registration
               2. Financial counseling
               3. Registration accuracy
               4. Medical necessity write off
               5. Medicaid enrollments
        B. Patient Accounting
        C. Patient Satisfaction

III. How to's - mechanics of dashboard and benchmarks
        A.  What do they mean?
        B.  How to develop and calculate it
        C.  How to present it
        D.  How often to update it
        E.  Examples

IV. Case Studies

V. Question and answer session

MEET THE SPEAKERS

Sandra J. Wolfskill, FHFMA, is President of Wolfskill & Associates, Inc. a firm dedicated to quality health care receivables consulting. Prior to founding the firm in 1996, Sandra spent 15 years in health care financial management and consulting, including holding positions of Vice President, Senior Consultant, Director of Patient Financial Services, Director of Information Systems, and Chief Financial Officer. Sandra has presented programs to national healthcare financial management conferences, as well as conducting seminars and training sessions throughout the United States.

Alex McFadden is currently the Director of Patient Financial Services and Patient Access at West Virginia University Hospitals. During his tenure in Patient Financial Services, days in accounts receivable have decreased from 140 to a record low of 56. Process improvement is continually utilized to identify opportunities to improve cash flow and increase customer satisfaction. His healthcare experience includes: decision support and cost accounting, annual budget preparation, cost reporting, patient access, and patient financial services

WHO SHOULD LISTEN

CFOs, PFS directors, accounting directors, and patient access directors

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