Patient Experience and HCAHPS: Little Consensus on a Top Priority

Everyone wants to deliver a better patient experience—but what does it take? While 84% of health leaders rank patient experience among their top three priorities, less than half of them are making investments specific to patient experience—and even fewer are linking physician compensation to patient experience in a significant way. And when more than half of healthcare providers believe that HCAHPS scores are not an effective measure of patient experience, how can organizations hope to assess, track, and improve their performance?

If you're serious about gaining a competitive advantage by delivering a better patient experience, you need the August 2012 HealthLeaders Intelligence Report, Patient Experience and HCAHPS: Little Consensus on a Top Priority. It explores the latest findings on patient experience, along with expert analysis and the insights and recommendations of top health leaders.

With this NEW report, you'll be able to:

• Understand current attitudes on HCAHPS and patient experience and explain discrepancies
• Benefit from the experiences of peer organizations that have achieved both high HCAHPS scores and better patient experience
• Gain the knowledge and confidence to develop your own strategic plans and make critical business decisions

This report, part of HealthLeaders' Intelligence Report Premium series, offers the latest patient experience data from industry peers, including: Survey results drawn from the HealthLeaders Media Council, an exclusive group of 5,000-plus healthcare leaders
A segmentation tool to access more specific, in-depth data by setting, number of beds and sites, net patient revenue, and region

You can use this report to:

• Track the latest HCAHPS trends and best practices in patient experience
• Gauge your organization's performance and progress compared to peer organizations
• Gather insights and advice from industry experts, peer leaders, and the experiences of case-study organizations
• Access discussion questions that can aid your organization in jump-starting patient experience initiatives and building consensus

Save over $2,200 when you choose the annual subscription option—and you won't miss a single upcoming report on these key industry topics:

• September 2012: Physician-Hospital Alignment
• October 2012: Cost Containment
• November 2012: Executive Compensation
• December 2012: Regulatory Readiness
• January 2013: Annual Industry Survey
• February 2013: Annual Technology Survey
• March 2013: Cardiology Service Line
• April 2013: Collaborative Care Organizations
• May 2013: Emergency Department Strategies
• June 2013: Service Line Strategies
• July 2013: Patient Quality & Safety

Additional options:

Click here to get the Buying Power version of this report—a version targeting the needs of healthcare product and service providers. It includes all of the content of the Premium version, plus detailed drill-down data on purchasing trends and projections.

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