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Train your ASC staff to be ready for the unexpected. . .

Dreading your next survey? Surveyors from the Joint Commission, CMS, and numerous state agencies can now show up at your facility on any given day with little or no advance warning—and the stakes are high. If your ASC doesn’t leave surveyors with a favorable impression, you may lose precious dollars in fines, or even lose your accreditation, state licensure, or Medicare certification. That’s why it’s so important for your staff to learn how to juggle their critical daily responsibilities with accurately and respectfully answering questions from a surveyor. But how do you train your staff to react appropriately when surveyors come knocking?

Turn to video training for survey preparation help

HCPro is excited to introduce Unannounced Surveys in ASCs: A Guide for Staff Preparedness. In less than 20 minutes, this valuable training video will prepare staff for unannounced surveys of all types. Designed specifically for ambulatory surgery centers, this concise yet comprehensive video provides tips and advice for staff on how to deal with surveyors from any agency while focusing on their most important job: patient care. It will explain the process, reassure staff, and provide techniques for dealing with surveyors effectively and courteously.

Using our popular wrong way/right way scenarios, this 15-minute video will provide your staff with

• a general explanation of what to expect from all types of unannounced surveys
• guidelines to react to the arrival of an unannounced surveyor
• easy-to-use strategies for answering even the toughest surveyor questions
• tips for juggling surveyor demands with their all-important patient care responsibilities

About your FREE training handbook

On the DVD you’ll also find a PDF of a handbook designed to help staff stay prepared for surveys year-round. Print out and distribute this handbook during inservices and orientations to supplement training.

Be survey-ready every day

Ensure your staff are ever-ready for survey with Unannounced Surveys in ASCs: A Guide for Staff Preparedness. It provides the instruction and guidance your staff need to know what to expect when surveyors arrive at your ASC and master survey etiquette. After watching this video, your staff will feel confident they can tackle any challenge a surveyor may present.

Who should buy this video?

• ASC administrators and directors
• Nurse managers
• Quality/risk managers
• Staff development and education coordinators
• Compliance coordinators

• Videos

• Other Accreditation Products
• Other Ambulatory Surgery Center Products