AUDIOCONFERENCE ON TAPE OR CD
Sponsored by PFS Advisor
presented on July 25, 2006
Registration errors can take a huge bite out of your organization's bottom line. Even the smallest of errors, repeated unchecked, can lead to major reimbursement headaches.
You don't have to accept those losses as a cost of doing business. Listen to this 90-minute live audioconference and meet two patient access professionals who recognized the problem and developed new processes and training programs for their Delaware hospital that corrected over $10 million in registration errors by increasing its clean claims.
By tracking errors through their new process, they were able to develop reports that showed error type, origin, and frequency. A quality assurance (QA) training department and new committee developed training programs to help staff overcome job difficulties and correct careless work habits.
The new process also includes a program to financially motivate employees to earn their certified healthcare access associate (CHAA) designation. This has proven to be a win-win situation for both parties as accuracy rates have skyrocketed as registrars forge promising career paths
Listen to Barbara Moulinier and Elsie Pfarr share their journey and show you to how to conduct a similar review at your hospital.
Take a look at our Agenda:
- pre-registration, registration, and initial QA processes
- objectives and development of a new QA/training process
- how to analyze data and interpret initial results
- developing job tools
- the need for a patient access committee
- lessons learned and next steps
Meet our Speakers
Barbara Moulinier, MA, CHAM, is the director of patient access at Beebe Medical Center of Lewes, DE. She oversees pre-registration, inpatient insurance verification, ED/admitting registration, quality assurance/training, guest receptionists, and operators. She has more than 30 years experience in healthcare in a variety of director roles.
Elsie Pfarr, CHAA, is coordinator of QA/training for the patient access department in Beebe Medical Center of Lewes, DE. In this capacity she helped develop processes that use registration error baseline data to reduce errors that impact patient safety, customer service, and reimbursement. She has more than 21 years experience in financial counseling, customer service training, and claims auditing.
Who should listen?
Patient access managers and directors, registration managers and staff, financial officers and administrators, compliance officers.
Purchase a tape or CD of the program and listen when you can. It's a perfect training tool for new staff or as a refresher for veteran staff.
Save money when you purchase multiple copies! Ask your customer service representative about money-saving
discounts and bulk orders. Call toll free 800-650-6787 or e-mail
customerservice@hcpro.com.
