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AUDIOCONFERENCE ON TAPE OR CD

Sponsored by Patient Satisfaction and the Discharge Process: Evidence-Based Best Practices
The next book in the Press Ganey series

presented on September 26, 2006

The process of going home.

All too often, patients get hung up in the discharge stage of their hospital visits. Just as they're ready to go home, issues arise that prolong their stay, and create frustration for them and their families. Both the JCAHO and AMA have standards in place for discharging and planning for discharge that your facility must abide by. By familiarizing yourself with their requirements, and taking time to revamp your discharge planning, you can reduce a patient's length of stay, increase their satisfaction, and make the going home process a smooth and stress-free event for both staff and patients alike.

Learn the keys to successful patient discharges.

Listen to Press Ganey Associates' Optimizing the Discharge Process: Improve Patient Flow, Reduce Length of Stay, and Increase Patient Satisfaction, an audioconference hosted by HCPro. During this 90-minute program, three speakers from Press Ganey, the healthcare industry’s leading vendor of patient satisfaction measurement and improvement services, provide essential information on how AMA and JCAHO standards affect your discharge planning, how to maintain patient satisfaction during discharge, and how to improve the process as a whole, from planning to final release.

LEARNING OBJECTIVES

Listen to this audioconference to

• Understand AMA and JCAHO standards for discharge process and planning as well as their implications for management and daily practice
• Learn the patients’ perspective on the discharge process
• Learn what hospital staff can do to help patients and family members feel ready to be discharged
• Learn how to improve both the actual speed and patient-perceived speed of your discharge process
• Learn how to improve the quality of your discharge instructions
• Learn how to improve coordination of care between inpatient acute hospitals and home healthcare agencies
• Hear stories of how other hospitals have accomplished significant improvements using these methods

TAKE A LOOK AT OUR AGENDA

1. Standards related to the discharge process and planning
   1. AMA and JCAHO Standards
   2. Case management association
      
2. Patient satisfaction data trends: what do patients want
   1. Length of stay: Should one stay or go?
   2. Financial incentives to improve discharge process
      
3. Analyzing and improving the discharge process: four components
   1. Patients' readiness
   2. Speed of discharge process
   3. Discharge instructions
   4. Arrangements for follow-up and transition to home health
      
4. Improvement stories and results
   1. Characteristics of most improved and highest scoring organizations
   2. Implications for management
      
5. Q&A

FEATURED SPEAKERS

Paul Alexander Clark, MPA, CHE, Senior Knowledge Manager for Press Ganey. Mr. Clark directs a team of researchers to proactively conduct quantitative and qualitative research to determine best practices for improving patient, employee, physician, and resident satisfaction in health care. They support more than 100 Press Ganey Consultants who actively partner with health care organizations to help them improve the services provided to patients, employees, physicians, and residents.

Martin Wright conducts onsite consulting to identify an organization's strengths and improvement opportunities, as well as offering improvement resources and action planning to strengthen the hospital-patient relationship as a solutions consultant. He has partnered with countless hospitals in their patient satisfaction and quality improvement efforts since joining Press Ganey Associates in 2002. He has been a featured speaker at Press Ganey Regional Workshops as well as Press Ganey's National Conference. He has also spoken at a variety healthcare organization conferences, and has presented on patient satisfaction measurement and improvement to more than 100 Press Ganey customers.

Molly B. Lebel conducts research in Press Ganey's Knowledge Management department. She earned a BS in Mechanical Engineering from Michigan Tech University (Houghton, MI). After working in manufacturing for 5 years, Molly served as Process Improvement Manager for a large primary and multi-specialty care medical practice in Green Bay, WI. Currently pursuing her MBA at the University of Notre Dame, Molly will graduate in May, 2007.

BONUS MATERIAL INCLUDED IN YOUR MATERIAL PACKET!

In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials and tools. These materials will be provided with PDF links.

WHO SHOULD LISTEN?

• Quality directors
• Discharge planners
• Customer service managers
• Patient services managers
• Patient relations managers
• Patient advocates

Purchase a tape or CD of the program and listen when you can. It's a perfect training tool for new staff or as a refresher for veteran staff.

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