Benchmarking Essentials (Audio Conference)

Benchmarking Essentials

AUDIOCONFERENCE ON TAPE OR CD

Sponsored by Benchmarking Basics: A Resource Guide for Healthcare Managers

presented on September 27, 2006

Your organization’s performance is being compared to other facilities across town and across the country.

Whether you’re assessing internal quality improvement projects or looking at how you measure up against national standards, the need for benchmarking hospital performance is growing. Many hospital staff members are being asked to run benchmarking projects for the first time, and many often don’t know how and where to begin, or what data to collect.

Why benchmark? Where to start? What to measure? How to do it accurately? When is benchmarking appropriate?

Get the answers to these questions and more during the audioconference, Benchmarking Essentials: How to make data work for you. During this 90-minute program, our expert speakers will explain how to use benchmarks in a way that's beneficial to your organization. You'll get a breakdown of JCAHO's expectations related to benchmarking, along with practical ways to present benchmarking information to hospital leaders. Plus, you'll walk away with a list of benchmark resources you can go to for extra help.

Purchase today to get the essential benchmarking tips, tools, and advice you need to take on this critical process for hospital performance improvement.

LEARNING OBJECTIVES

After listening to this audioconference you will understand

• the process of effective benchmarking—what data to collect, when to collect it, how to produce useful results, and how to avoid the most problem-prone areas in benchmarking.
• how to use benchmarking as a tool for performance improvement, JCAHO standards compliance, and in the context of pay for performance.
• where to find the resources that can help you benchmark your organization’s performance against other healthcare organizations.

TAKE A LOOK AT OUR AGENDA

1. Introduction
   1. What is benchmarking?
   2. What can it do for your organization?
2. Getting started
   1. How to select areas for benchmarking
   2. How benchmarking fits with JCAHO and CMS compliance, P4P, other expectations
   3. Priority-setting: Choosing a structure, process or outcome to benchmark
   4. Selecting the best type of benchmark for your project
   5. Determining resources and getting buy-in
3. Data collection
   1. Researching published benchmarks
   2. Common problems in data collection and interpretation
4. Analysis
   1. Making sense of collected data
5. Improvement
   1. Using benchmarking data for long-term benefit
   2. Integration with quality improvement
   3. When is it time to consider repeat benchmarking?
6. Case study/benchmarking tips
7. Data collection, management, and pay for performance
8. Q&A

WHO SHOULD LISTEN?

Healthcare managers, directors, and coordinators in patient safety, quality, performance improvement, and nursing.

FEATURED SPEAKERS

Cynthia Barnard, MBA, MSJS, CPHQ, Director, Quality Strategies at Northwestern Memorial Hospital, the primary teaching hospital of Northwestern University's Feinberg School of Medicine in Chicago, Illinois. Ms. Barnard is responsible for patient safety, accreditation and regulatory compliance, medical ethics, and patient satisfaction measurement. She has been a leader in developing the healthcare standards for the Lincoln Foundation for Business Excellence, an Illinois equivalent of the national Malcolm Baldrige award, and chair of the Quality Measurement Advisory Task Force of the Illinois Hospital Association.

Sallie M. Gatlin, CPHQ, Director, Quality Resource Management, Pampa Regional Medical Center, Pampa, Texas. Ms. Gatlin entered the quality field in November 1983, one month after DRGs hit the nation. Since 1988 she has directed multi-function quality departments in five hospital systems in Texas, Louisiana, and Indiana. Currently Ms. Gatlin directs the quality department at a 115 bed rural hospital in Pampa, Texas, one of three hospitals in a new for-profit healthcare system called Signature Hospital Corporation. Effective August 1, 2006 she was appointed to serve as the corporate quality consultant in addition to her hospital responsibilities. Since 1988 she has been continuously certified as a professional in healthcare quality and is currently a candidate for the Masters in Healthcare Administration with an expected completion date of December 2006.

BONUS MATERIALS INCLUDED IN YOUR MATERIALS PACKET!

In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials and tools. Plus, we will include a list of benchmarking resources you can access on your own for more help! These materials will be provided with PDF links.

Purchase a tape or CD of the program and listen when you can. It's a perfect training tool for new staff or as a refresher for veteran staff.

Publisher :  HCPro, Inc
 
Product Types :

• Audio Conferences

Departments :

• Other Quality/Patient Safety Products