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AUDIOCONFERENCE ON TAPE OR CD

Sponsored by SBAR: Staff training for improved communication

presented on October 19, 2006

Take SBAR to the next level in your facility.

The SBAR technique (Situation-Background-Assessment-Recommendation) is changing the way hospital staff communicate. Like most facilities, you likely have the basics of SBAR down and are ready to take it to the next level. You need strategies for implementing SBAR communication across multiple departments and continuing to train all staff.

Listen to Making SBAR work for you: Fine-tune the process to fit your needs. This 90-minute audioconference will help you and your staff better understand and use this powerful communication technique. If you've already mastered the SBAR basics, our expert speakers offer hands-on tips, strategies, and advice to help you advance your SBAR use by implementing pilot programs within your facility, educating staff, and adapting SBAR to various circumstances and hospital settings.

LEARNING OBJECTIVES

At the conclusion of this audioconference, participants will be able to:

• Develop and execute a plan to adapt SBAR to your facility
• Implement the changes your program recommends
• Identify an SBAR Education Plan
• Describe how you would adapt SBAR to your setting

TAKE A LOOK AT OUR AGENDA

1. Analyzing SBAR: Troubleshoot the program to meet your needs
1. Start small to tailor SBAR to your facility’s different needs
2. Implement the changes throughout the organization
   • Wide scale education
   • Make changes to the program to fit each unit’s needs
2. Adapting SBAR
   1. To the setting
   2. To scenarios
      • Nurse to physician
      • Nurse to nurse
   3. To personnel
3. Q&A

FEATURED SPEAKERS

Kathy Duncan, RN, is the point person for the rapid response team intervention of the Institute for Healthcare Improvement’s 100,000 Lives Campaign, and has been a nurse for 24 years. Duncan has served as director of critical care for a large community hospital, where she led the initiative to develop and implement a rapid response team (RRT). She also initiated a system-wide effort to develop rapid response teams in the other 15 hospital entities in the Memphis (TN) hospital system and facilitates a community-wide effort to develop rapid response teams in local hospitals. As the IHI point person, Kathy has traveled the country advising hospitals on best RRT practices.

Mary Beth Rauzi, RN, MSN, is the manager of Learning Services at UHHS Richmond Heights Hospital, Richmond Heights, OH. Her background includes 25 years as a critical care nurse in a variety of roles from staff nurse to nurse manager. Rauzi co-led the rapid response team initiative at Richmond Heights Hospital. She has had the opportunity to speak at conferences and hospitals regarding the implementation, education and development of a successful RRT. Rauzi has taught regarding the use and actions of the SBAR tool in a variety of settings, including the RRT.

INTENDED AUDIENCE

Performance improvement/quality improvement directors, executives, risk managers, medical staff, patient safety directors, nurse managers, and staff development coordinators.

BONUS MATERIALS INCLUDED IN YOUR MATERIAL PACKET!

In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials along with useful tools to help aid you in taking SBAR to the next level in your facility. All materials are provided with PDF links.

Purchase a tape or CD of the program and listen when you can. It's a perfect training tool for new staff or as a refresher for veteran staff.

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