AUDIOCONFERENCE ON TAPE OR CD
Sponsored by Medical Staff Briefing
presented on October 18, 2006
Dissatisfied physicians cost your hospital more than you think.
Loss of revenue, dissatisfied patients, physician recruitment challenges, costly lawsuits, and a decline in employee retention are all results of having dissatisfied physicians on your medical staff. These same physicians specialize in the fields that produce the most revenue for your hospital. This means your success is in their hands.
Don't risk your hospital's financial health.
Listen to this audioconference, Improving Physician Satisfaction: Best Practices and Tools for Success. You'll learn practical tips for improving hospital-physician relations and best practices for improving physician satisfaction
AGENDA
- Measuring Physician Satisfaction: What wc can learn from Press Ganey survey results
- Take Home Message #1: Focus on improving physician-to-hospital communication
- Take Home Message #2: Focus on rebuilding physician-hospital trust
- Take Home Message #3: Focus on the problem of impact and intent
- Take Home Message #4: Focus on what physicians really want (and money isn't at the top of the list)
- Question & Answer
LEARNING OBJECTIVES
At the end of this audioconference you will be able to
- Identify major physician dissatisfiers
- Illustrate practical steps to improve communication between hospitals and physicians
- Demonstrate tactics for increasing trust between hospitals and physicians
- Articulate best practices for identifying operational inefficiencies that burden doctors
BONUS MATERIAL INCLUDED IN YOUR MATERIAL PACKET!
- Written policy
- Sample thank you letter
- Policy for hotlines
- Physician problem resolution work sheet
WHO SHOULD LISTEN?
Quality directors, medical staff leadership, mid-level directors, CMO/VPMA, medical executive committee, medical staff professionals, CEO, COO, Physician Recruitment, Marketing
FACULTY
Rick Sheff, MD, serves as chairman and executive director for The Greeley Company. He is a leading faculty member for Greeley's national seminars and provides educational and consulting services in a wide range of areas including governance, hospital and medical staff performance improvement, managing poor quality and disruptive physicians, patient safety and error reduction, credentialing, medical staff effectiveness and redesign, medical staff leadership development, strategic planning, and regulatory compliance. He has also authored numerous books on healthcare related topics, is a popular national speaker and serves on the faculty of the American College of Physician Executives and The Governance Institute.
Todd Sagin, MD, JD, Vice President and Medical Director for The Greeley Company, a division of HCPro, Inc. His expertise includes Hospital Governance, Quality and Performance Management, Credentialing and Privileging, and Medical Staff Affairs. Dr. Sagin is a physician executive with broad experience in the health care market place. Board certified in family practice and geriatrics, Dr. Sagin also holds a degree in law, is a certified physician executive (CPE), and is a diplomat of the American Board of Quality Assurance and Utilization Review Physicians with subspecialty recognition in managed care.
Purchase a tape or CD of the program and listen when you can. It's a perfect training tool for new staff or as a refresher for veteran staff.
Save money when you purchase multiple copies! Ask your customer service representative about money-saving
discounts and bulk orders. Call toll free 800-650-6787 or e-mail
customerservice@hcpro.com.
