Strategies to Cultivate Cultural Competence

AUDIOCONFERENCE

sponsored by
The Staff Educator

presented on December 14, 2006

With minorities representing more than 30% of the population (and growing everyday) in the United States, it’s becoming increasingly important to meet the varied needs of the multi-cultural population.

Incorporating cultural competency into today’s healthcare environment is essential to meeting the needs of your patients, their families, and the needs of a diverse workforce.

Being culturally competent gives hospitals a competitive edge in the industry. And it is necessary for facilities pursing ANCC Magnet Recognition Program®* to show evidence of diversity sensitivity and cultural competence in their written documentation.

Listen to this 90-minute audioconference where our speakers will present expert advice to educate facilities on the need for cultural competence, and provide assessment and training tips that will help staff work with the increasingly diversified patient population.

LEARNING OBJECTIVES

At the end of this audioconference, you will be able to

1. Define cultural competency
2. Recognize key models and methods of cultural competency assessment
3. Construct a training program to make staff culturally competent
4. Describe how cultural competence relates to the ANCC Magnet Recognition Program®*
5. Recognize the benefits of becoming a culturally competent facility

AGENDA

1. Overview of cultural competency
1. What is cultural competency?
2. What are its implications for today’s healthcare environment?
3. Identify disparities between levels of care and susceptibility to disease among various races

2. Strategies to assess cultural competence
1. Assessment models
2. Techniques at the individual level
3. Techniques at the organizational level
1. Internal reviews
2. External reviews

3. Training your staff to become culturally competent
1. Best practices from Meridian Health
2. Personalized training on site
1. Role play
2. Situational setups
3. Dialoging

4. Cultural competency’s relationship to the ANCC Magnet Recognition Program®*
1. How cultural competence relates to the 14 Forces of Magnetism

5. Diversity and cultural competence as a solution to increasingly diverse patient populations
1. How the 14 Culturally & Linguistic Appropriate Services (CLAS) affect you
2. How to use cultural competence to your advantage
3. How to get the community involved in creating cultural competence, and how a community will benefit from it

Q & A

FACULTY

Richard A. Ridge, PhD, RN, CNAA has held various clinical, administrative, and educational positions in academic healthcare settings. He is currently the corporate director of Nursing Education for Meridian Health, a 3-hospital ANCC Magnet Recognition Program®*-designated health system with more than 1,300 nurses in central New Jersey.

Lawrence W. James is the founding member, president & CEO of the Center for Multicultural Competence in Healthcare Organizations. Prior to forming CMCHO, he served for 10 years as vice president and chief marketing officer for the Middletown Regional Health System (MRHS), a 300-bed adult acute care hospital.

WHO SHOULD LISTEN

• Directors of nursing
• Nurse managers
• Staff educators
• Staff nurses
• Senior nurse administrators
• HR directors

BONUS MATERIAL

In addition to the expertise and advice presented during this audioconference, you'll also receive a slide presentation of the program materials and these valuable tools:

1. The 14 CLAS standards developed by HHS/OMH
2. An online self assessment quiz
3. Several documents showing health disparities and how care differs for various racial and ethnic groups
4. Links to various resources concerning cultural competence that will help expand on the points and themes addressed by the speakers

Purchase a tape or CD of the program and listen when you can. It's a perfect training tool for new staff or as a refresher for veteran staff.

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