Optimize Patient Flow Coordination Through

AUDIOCONFERENCE ON TAPE OR CD

Sponsored by Case Management Monthly

presented on January 24, 2007

Patient flow can be influenced by efficient interaction of both the utilization review (UR) and discharge planning (DP) processes. Therefore, discharge planners and utilization reviewers need to know what each other does and the rules that must be followed.

Utilization review committees are empowered by The Conditions of Participation (COP) to help in the discharge planning process. If UR can identify a patient needing discharge planning at admission, the UR committee can also facilitate a patient's actual discharge.

During this 90-minute audioconference you will learn ways in which case management staff who are responsible for utilization review and discharge processes can proactively be a part of a team effort to coordinate and facilitate the patient flow and safety processes in the hospital.

PROGRAM AGENDA

1. Describing the process of patient flow
   
   
1. JCAHO Leadership Standard 3.15
   
   
2. Factors that drive the process
   
   
1. JCAHO four categories
   1. Safety
   2. Availability of beds
   3. Efficiency
   4. Support services
2. Federal Standards for Discharge Planning
3. Federal Standards for Utilization Review
   
   
3. Discuss strategies in motion: a patient flow tracer scenario / case study

   Note: In this section a patient scenario will be "traced" to demonstrate all the places that potential impediments to patient flow may occur and how utilization review and discharge planning may be instrumental in proactively intervening, positively impacting, or all together avoiding such patient flow problems.  

Q&A

LEARNING OBJECTIVES

At the end of the audioconference, you will be able to:

• describe the patient flow process through the JCAHO Leaderships Standards and indictor filters
• identify how the synergy between utilization review and discharge planning can impact patient flow
• construct a strategy on how to use the processes of UR and DP to maximize patient flow
• define utilization review and discharge planning from a Federal perspective

FACULTY

Jackie Birmingham, RN, BSN, MS, CMAC, is Vice President for Professional Services, Curaspan, Inc./eDischarge™ She has more than 20 years experience in discharge planning and case management, and is a noted author and frequent speaker. During this period she advocated for the need to address care issues across the continuum and served on a task force for the Joint Commission for Accreditation of Healthcare Organizations (JCAHO).

Wendy DeVreugd, RN, BSN, PHN, FNP, has been a registered nurse for more than 35 years and has 21 years expertise in utilization management and case management services. She is currently Director of Case Management Services for Orange Coast Memorial Medical Center in Fountain Valley, CA. Wendy is also the West Coast advisory member on the Editorial Board of HCPro’s Case Management Monthly.

BONUS MATERIALS INCLUDED IN YOUR MATERIAL PACKET!
In addition to the expertise and advice presented during this audioconference, you'll also receive free bonus tools such as:

• copy of the COP for discharge planning and utilization review and UR Plan
• 2006 Patient Flow Dashboard
• Utilization Management Plan
• Discharge Planning Assessment
• Sample job descriptions
• Multidisciplinary discharge instructions

These materials are provided with PDF links.

WHO SHOULD LISTEN?

• Discharge planning directors
• Case management directors
• Directors of utilization review
• Chair of utilization review committee
• Physician advisors to case management departments
• VP of patient services
• Social workers and directors
• Contracting staff
• Nurse educators

Purchase a tape or CD of the program and listen when you can. It's a perfect training tool for new staff or as a refresher for veteran staff.

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