Solutions to End Nurse-to-Nurse Hostility (Audio Conference)

AUDIOCONFERENCE ON TAPE OR CD

Sponsored by
Ending Nurse-to-Nurse Hostility: Why Nurses Eat Their Young and Each Other

presented on January 11, 2007

Nurses report that nurse-to-nurse hostility is the most harmful type of workplace conflict. These unhealthy peer interactions directly affect patient safety and quality of care by decreasing morale and job satisfaction, and increasing stress, anxiety and intent to leave the profession.

Conflict in the workplace is a serious problem because nurses who report the highest degree of conflict also report a high degree of burnout. In order to create a healthy work environment in which nurses can feel supported and nurtured, it is imperative that we recognize the signs and symptoms of horizontal hostility.

During this 90-minute audioconference, our expert speakers will define and explain horizontal hostility. They will provide strategies and solutions you can use to combat this destructive trend that continues to plague the nursing profession. Understanding the forces that perpetuate hostility will enable you to effectively end nurse-to-nurse hostility in your workplace.

PROGRAM AGENDA

1. Stories from speakers to relate to topic
2. What's happening at a macro level
   1. Issues affecting healthcare providers today
   2. Global significance
3. Definition of horizontal hostility
   1. Behavioral issues
   2. Describe the prevalence and impact of horizontal hostility
      1. The individual
      2. The profession
      3. The organization
   3. What are the signs and symptoms of a hostile co-worker?
   4. What are the symptoms that you may feel when being subjected to hostility in the workplace?
4. Lessons learned from those who have survived hostile workplaces
5. Strategies and tools to deal most effectively with a hostile co-worker
   1. Personally
   2. Managerially
   3. Applying the tools through examples of success

Q&A

BONUS MATERIALS INCLUDED IN YOUR MATERIAL PACKET!

In addition to the expertise and advice presented during this audioconference, you'll also receive four bonus tools such as:

• AACN Standards for Establishing and Sustaining Healthy Work Environments
• AONE's Healthy Work Environment: Striving for Excellence
• IOM's Work Environment for Nurses and Patient Safety
• Jacoby Leiper from UNCG flyer to post in the workplace

These materials are provided with PDF links.

LEARNING OBJECTIVES

At the end of the audioconference, you will be able to:

• define horizontal hostility
• identify the stressors affecting nurses that can lead to team hostility
• identify symptoms of hostile team members in the workplace
• explain the impact of horizontal hostility on 1) the individual, 2) the profession, 3) the organization
• identify strategies to successfully deal with hostility in the workplace

FACULTY

Kathleen Bartholomew, RN, MN, has been the manager of a 57-bed orthopedic and spine unit in a tertiary hospital in Seattle, WA for more than six years. As a registered nurse and counselor, she brings to light the challenges and issues facing nurses today through the use of story. Speak Your Truth: Proven Strategies to Improve Nurse-Physician Relationships was published by HCPro in 2005 and submitted by Kathleen for her Master's thesis. Kathleen's strength is linking the academic world with the practical reality of the hospital.

Melissa Fitzpatrick, RN, MSN, FAAN has held a variety of leadership roles including critical care staff nurse, assistant nurse manager, nurse manager, director of nursing, adjunct professor, and health system vice president. She served as senior associate chief operating officer and the chief nurse executive at Duke University Medical Center in Durham, NC. She is currently the Chief Healthcare Strategist at the SAS Institute in Cary, NC, and the President and CEO of her own healthcare consulting firm, Fitzpatrick & Associates.

WHO SHOULD LISTEN

• Directors of nursing
• CNOs
• VPs of nursing
• Nursing home administrators
• HR directors
• Staff educators
• Nurse managers and staff nurses

Purchase a tape or CD of the program and listen when you can. It's a perfect training tool for new staff or as a refresher for veteran staff.

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